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Brooksville Ford - Service Center

Brooksville, FL

4.6
615 Reviews

615 Reviews of Brooksville Ford - Service Center

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October 20, 2022

I didn’t have an experience with the dealership just the service department. They did my oil and did not put my oil cap back on. I didn’t realize until I got home. My engine bay was covered in oil. It was a More

by Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No
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Oct 28, 2022 -

Brooksville Ford responded

Hi Lee, thank you for bringing this matter to our attention. If you'd like, please contact our General Manager at (352) 419-0810. We'd appreciate the chance to make your experience a positive one.

October 18, 2022

Robbie from service department is a great service person. Honesty is what it takes. He is all that. I will not be going back to my regular service ( pep boys). They told me some things to just get my money. More

by paths_grasp0s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie
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Oct 24, 2022 -

Brooksville Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

October 17, 2022

Always receive the best service from Don and the service department. Won't take my truck anywhere else More

by rickr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don
Report | Print
Oct 23, 2022 -

Brooksville Ford responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 17, 2022

I always leave feeling my car has been checked out and is safe… I feel the prices they charge are fair for the quality of work received… More

by lloydpackard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy and Chip…
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Oct 23, 2022 -

Brooksville Ford responded

Hi, thank you for sharing your positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 14, 2022

Great service, fast service, friendly staff, comfortable waiting area. Very satisfied with all aspects of this dealership. More

by Mrswags53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen, Kelly
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Oct 19, 2022 -

Brooksville Ford responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

October 14, 2022

Allen, in the service dept, gets all the credit for this review! He has been a pleasure to do business with. He takes care of his customers! More

by Elaine
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Allen
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Oct 19, 2022 -

Brooksville Ford responded

Hi Elaine, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

October 13, 2022

Don and the crew are awesome. Very professional and kind group of people. I highly recommend! More

by chrisremmert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don
Report | Print
Oct 18, 2022 -

Brooksville Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 13, 2022

Drove my car for 6 months they offered me 17,000 6 months ago paid almost 27,000 will never be back. More

by cannonballburton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department guy was nice. Car appraiser is greedy made me a ridiculous offer
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Oct 19, 2022 -

Brooksville Ford responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (352) 419-0810 to discuss what we can do to help.

October 12, 2022

Don that $2 per qt was $3 per. But I enjoy my services at Auto Nation Ford, Brooksville, FL More

by Don't have one
Recommend Dealer
Yes
Employees Worked With
Don and at first I talked to some guy that told me the business is closing and it was only 1:16 pm and he told me that I couldn't get my 1:30 pm appt. I said but I'm early and then he looked at gis watch and said oh I thought it was 2:30 pm.
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Oct 17, 2022 -

Brooksville Ford responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

October 12, 2022

Don Schumaker was AWESOME with helping me get my F150 serviced. He took his time to explain some of the additional services that AutoNation had to offer while they serviced my truck. Will definitely be b More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Schumaker
Report | Print
Oct 17, 2022 -

Brooksville Ford responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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