Brooksville Ford - Service Center

Purchased a used F350 and took it to AutoNation Ford Brooksville. We received excellent service from their service department. Highly recommend Alan as your service manager Brooksville. We received excellent service from their service department. Highly recommend Alan as your service manager More

Car broke down and had to be taken to the dealership immediately. Vehicle was repaired and ready the next morning. Great turnaround, considering I had no appointment. immediately. Vehicle was repaired and ready the next morning. Great turnaround, considering I had no appointment. More

I have a newer F150 and the transmission failed. Made an appointment to have it diagnosed, spoke with a service advisor and as soon as parts were available repairs were made and got back on the road Made an appointment to have it diagnosed, spoke with a service advisor and as soon as parts were available repairs were made and got back on the road. They handled all the communication with the insurance company and made this an easy fix and completed ahead of schedule. More

Only place I have ever had my car serviced. ..Don is the person I always request. He has always been helpful and honest to me. ..Don is the person I always request. He has always been helpful and honest to me. More

I choose Auto Nation for my vehicle service because they are always friendly, courteous and make me feel like a valued customer, unlike another Ford dealership nearer to us that can’t give you the time of d are always friendly, courteous and make me feel like a valued customer, unlike another Ford dealership nearer to us that can’t give you the time of day, there loss, our gain. More

Close, convenient, and friendly dealership. Service experience could have better. It took 4 visits and around 50 miles on my 2015 mustang GT with only 2220 miles on it prior to the service. Se Service experience could have better. It took 4 visits and around 50 miles on my 2015 mustang GT with only 2220 miles on it prior to the service. Set up an appointment the week prior. Arrived at the dealer to find out that my appointment was not scheduled. I was told I could leave the car for the day with no guarantee that it would make into the shop. I was told that my car was at the bottom of the list! Picked the car up and the car hadn't been touched. the same thing. Brought the car back the next day This time I was told that the parts had to be ordered. Several days went by and no call back about whether the parts had come in. I called the dealer, and the young lady that I talked to was VERY helpful, and informed me that the parts were in. so I made another appointment, brought the car back on Friday . I got a call and was told that a part that had to be removed for the repair got broken, and had to be ordered. Our car stayed at the dealer over the weekend. Monday I got a call that the car was ready. Along with the recall service I ask to have the left taillight diagnosed, there is an issue with the turn signal on that side no operating correctly, and agreed to pay for the diagnosis time. .I was told that the taillight assembly was the cause of the problem and they would give me a price for the part. When I came to pickup the car my service advisor was not there, so another advisor gave me my keys and receipt. They waived the diagnosis charge for the taillight for my inconvenience witch I appreciated. But the price of the taillight assembly was not listed on my receipt. So I just took the car home. When I originally brought the car in I asked if there might be a service bulletin or a recall on the taillight because I had researched the issue online, and found that it was indeed an issue with this model. I know my car is a 2015 model with 2200 miles, I guess that I was hoping that Ford had some kind of fix or BCM update. I was told that the fix would be my responsibility. I am retired now but I was a master technician for over 40+ years working at dealerships, sometimes the dealer would dealer warranty the repair. Guess I will have to repair it myself. I'm sure this was an isolated incident and that is why I gave 4 stars. I defiantly feel that there is room for improvement with customer communications. More

I've bought and serviced cars at this dealership for over 20 years. I always receive excellent CS. My most recent visit was for scheduled routine service. I dropped the car off with Don Schumaker i over 20 years. I always receive excellent CS. My most recent visit was for scheduled routine service. I dropped the car off with Don Schumaker in service who kept me informed on the progress. When the car was complete Anthony picked me up at my home and took me back to the dealership to pick up the car. More

This is our preferred dealer/service , it’s and Convenient and easy to get an appointment, Convenient and easy to get an appointment, More

Excellent customer service! Provides transportation should you not want to wait there, but has a nice clean waiting area. Would highly recommend!! Provides transportation should you not want to wait there, but has a nice clean waiting area. Would highly recommend!! More

Very good people to deal with very clean enjoy the people around there very friendly around there very friendly More