Brooksville Ford

Bob Gray customer service skills are poor at best. Lack of communication is frustrating. Brandi is great, its a shame she doesn't get much support and she is saddled with having to cover for Bob the Custo of communication is frustrating. Brandi is great, its a shame she doesn't get much support and she is saddled with having to cover for Bob the Customer Care Director. He never returns phone calls, doesn't know much about how his service dept. is ran. Wouldn't take my calls but he'll speak with my husband. Has anyone told him its 2021 and women are allowed to drive. After much frustration with him, I can't complain about the customer service provided by the service writer. They did step up and was very fair with the repairs. Much appreciated. Thank you Brandi! Truck is going back in again! More

Great service hassle free work done quickly I have no complaints about the experience kudos to the team complaints about the experience kudos to the team More

As Always, AutoNation does a top shelf job of maintaining my vehicle. Friendly staff and excellent mechanics make me confident that the job is done right. my vehicle. Friendly staff and excellent mechanics make me confident that the job is done right. More

I took my 2013 Focus in for a factory recall on the rear door locks. I asked them to look at the motor mounts since I was having a low level vibration. They did find the "front" motor mount was faulty. Ho door locks. I asked them to look at the motor mounts since I was having a low level vibration. They did find the "front" motor mount was faulty. However, they were NOT able to show me which motor mount was considered the front one! But I did get a part number so I can figure it out that way... The disturbing thing is that they found a "minor" oil leak on the valve cover gasket. I was completely floored whey I was told the cost of repairing the minor oil leak on the valve cover... $1195.19 That's right, over a thousand dollars to repair a minor oil leak!!! Need I say more? More

If you want amazing service, you should only go to Autonation Brooksville. It was my first time getting my car serviced and honestly, the team in the service department really made the whole experienc Autonation Brooksville. It was my first time getting my car serviced and honestly, the team in the service department really made the whole experience great. More

Service writer Brandy got me in an hour quickly and was very nice and polite something you don’t find these days it was a pleasure working with her. very nice and polite something you don’t find these days it was a pleasure working with her. More

Always receive excellent service at this dealership. Todd helped me find exactly what I was looking for in a new vehicle. The process was quick and seamless and I couldn't be happier. helped me find exactly what I was looking for in a new vehicle. The process was quick and seamless and I couldn't be happier. More

As usual the Service Department came thru with exceptional service, timeliness and professionalism. Thank you Don S. and your entire crew. Regards, Julian. exceptional service, timeliness and professionalism. Thank you Don S. and your entire crew. Regards, Julian. More

Don always takes a personal interest in my vehicle. He keeps me informed and updated. I can honestly say I trust him. keeps me informed and updated. I can honestly say I trust him. More

Great service everytime. Very informative. Service advisors are very caring for vehicle and customer needs advisors are very caring for vehicle and customer needs More