Brooklyn Volkswagen

This is my worst ever experience with service and it will also be my last purchase from them as well . Customer service is terrible for the facts that’s it’s your Jeep and you will best know what’s u see wro also be my last purchase from them as well . Customer service is terrible for the facts that’s it’s your Jeep and you will best know what’s u see wrong . But it’s a I know when they not the ones driving it . I’ve been a customer who take persons to buy from them but will not do that anymore I’ve reach my braking point with you guys . More

The waiting time is far too long. But the service is always great. Staff always professional and polite. But the service is always great. Staff always professional and polite. More

Brooklyn Volkswagan was very helpful. I came in and they assisted with financing and was very polite. I came in and they assisted with financing and was very polite. More

Dealership might be great but they can’t get their emails to go to the correct people because I live in Missouri and keep getting emails for service on someone else’s vehicle and have called to let them know to go to the correct people because I live in Missouri and keep getting emails for service on someone else’s vehicle and have called to let them know even and still receive emails. More

My car is still not fixed. I was there 3 times for at lease 4-5 hours and still nothing I came in for is done … my engine light came back on b4 I can get home with the car an I was there 3 times for at lease 4-5 hours and still nothing I came in for is done … my engine light came back on b4 I can get home with the car and the car is still shaking yes I paid each time very annoyed More

SCAM DEALERSHIP, tried to charge me 3k for a LoJack that they refused to take off, then after a week of looking for other similar BMW m2s I caved after not finding another similar one and when I called back they refused to take off, then after a week of looking for other similar BMW m2s I caved after not finding another similar one and when I called back to purchase it, I was told there would be a FOUR THOUSAND DOLLAR charge since I had my own financing. So, for those who aren't good at math, that's SEVEN THOUSAND DOLLARS in extra charges BEFORE taxes and any of their doc fees . Not to mention they had their BBB accreditation revoked and were fined by Mayor for 800K for over 760 violations. STAY AWAY More

I was being assisted by Chardonnay and her service was impeccable! She was very informative and attentive to my needs. impeccable! She was very informative and attentive to my needs. More

They miss led me with a false price advertised over the internet. Just to get me or another customer to come in their dealership looking for a car internet. Just to get me or another customer to come in their dealership looking for a car More

Since I started working with Josue, I have always had good service for my car. I would advise everyone to work with him because he always told me exactly what I wanted to know about my car. Josue is very good service for my car. I would advise everyone to work with him because he always told me exactly what I wanted to know about my car. Josue is very patient, pleasant and courteous with all customers. Finally, I can say that every time I go to Brooklyn Volkswagen, he always solves the problems of my car: Mechanically and Financially. More

Brooklyn Volkswagen has been nothing but attentive for the past 2 years, it has been this long since my car has been serviced there. Josue has NEVER disappointed me, he goes beyond to make sure I am taken the past 2 years, it has been this long since my car has been serviced there. Josue has NEVER disappointed me, he goes beyond to make sure I am taken care of, I also observed the same treatment to other clients as well. Thank you ! More