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Brooklyn Volkswagen

Brooklyn, NY

Overview
Employees
Reviews
Vehicles
3.8
143 Reviews
The team at Brooklyn Volkswagen would like to welcome you to our VW dealership in Brooklyn, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. We also serve Queens and Long Island; providing great choice and service to drivers throughout the area. Come and check out our full selection of new Volkswagen vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
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5226 Kings Hwy

Brooklyn, NY

11234

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Showing 143 reviews

July 04, 2023

Although issue did not get fixed the 1st time, the Service Dept stepped up and took care of the re-fix and rental car for the extended delay. Much appreciated! More

by SDV601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts GM Mike - Terrific. Service Writer Josue Rojas - Very good. Service Writer Jessica Menendez - Very nice.
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Jul 05, 2023 -

Brooklyn Volkswagen responded

SDV601, It's wonderful to hear that you had a positive experience with us. Thank you for your review and your trust in us.

July 03, 2023

Jessica was very courteous and friendly even at 7:30 am! She listened to my concerns and helped me out to the fullest. I am definitely pleased with this visit. More

by KAMISHA_WILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JESSICA MENDEZ
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Jul 05, 2023 -

Brooklyn Volkswagen responded

KAMISHA_WILLIAMS Your positive review is a source of motivation for us to continue providing excellent service. Thank you!

July 03, 2023

Sold a vehicle that should not have passed NYS inspection. Unprofessional. Untrustworthy. Bad business practices. More

by Brianna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ramon Calderon
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Jul 05, 2023 -

Brooklyn Volkswagen responded

Thank you for bringing this to our attention. We will investigate the matter and take any necessary steps to address it. Please get in touch with our general sales manager, Ramon Calderon, at 718-377-3700. Thank you!

Jul 05, 2023 -

Brianna responded

We have already reached out to Ramon and he was not helpful at all. We were told by a previous manager that all issues would be taken care of by this establishment and not to worry just to send the invoices from Audi that inspected the vehicle. We paid for the inspection to be done and since speaking to BV everyone has been rude and pushing us off as if we are the problem. This dealership has been sued multiple times, a F rating with BBB, and operated without a license for 15 months at one point. They are doing nothing but continuing to create a terrible business name for themselves. The illegal passed inspection was already reported and we will be moving forward with other steps as this establishment is not trustworthy and will not be driving my vehicle for 5 hours. If you can miss a bulge in the tire and other major broken parts then what makes you think anyone would allow you to drive a vehicle in their name and insurance and then “fix” it… they want to put all the miles on my vehicle for THEIR mistake. Per attorney general this is not a reasonable attempt. They are trying to take the cheap route out of this instead of making it right, it will only cost more in the long run.

July 01, 2023

Fast service and very friendly,the valet was courteous as well as the greeter.Would go back for my vehicle needs. More

by LEEKIN1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mendez(472)
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Jul 05, 2023 -

Brooklyn Volkswagen responded

LEEKIN1967, Your positive review is a testament to our hard work and dedication. Thank you for sharing!

July 01, 2023

Very good service. Everyone is great, knowledgeable and helpful. I know they will take care of all my issues! More

by TPAPAIOANNOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Stoupakis
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Jul 05, 2023 -

Brooklyn Volkswagen responded

TPAPAIOANNOU, Your positive review is a source of motivation for us to continue providing excellent service. Thank you!

June 29, 2023

I had to go there 3 days in a row to get my car fixed More

by KEVIN.C.BLACKMAN
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Steven Kirton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad, Dewan Arefin
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Jun 30, 2023 -

Brooklyn Volkswagen responded

Kevin, John, we want to express our sincerest apologies for any disappointment or frustration you may have experienced. We value your feedback and want to ensure that we learn from this experience to provide the best possible service to all of our customers.

June 28, 2023

Me gusta como tratan a las personas en la compañía amablemente te explican lo que tiene tu carro oh que es lo necesita More

by AURELIAB587
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mercy Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mamdoh Khalil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramon Calderon
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Jun 29, 2023 -

Brooklyn Volkswagen responded

AURELIAB587, Estamos aquí para servirle. Gracias por elegirnos para sus necesidades automotrices.

June 26, 2023

After over a month of waiting for my ID. 4 to be repaired, a service technician working on my ID.4 came through with great communication as to what was wrong and let me know that parts needed More

by IVAN524
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Evelyn Corona
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2023 -

Brooklyn Volkswagen responded

IVAN524, Your positive review is a testament to our hard work and dedication and we will continue to communicate and provide you with all updates we can. Thank you for sharing!

June 25, 2023

The waiting time is far too long. But the service is always great. Staff always professional and polite. More

by PAIGEANT2
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Josue
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Jun 26, 2023 -

Brooklyn Volkswagen responded

PAIGEANT2, Thank you for your review.📝 We value your feedback and want to take this opportunity to improve our services to ensure that we provide the best possible experience to our customers.

June 25, 2023

This is my worst ever experience with service and it will also be my last purchase from them as well . Customer service is terrible for the facts that’s it’s your Jeep and you will best know what’s u see wro More

by Sherrybai1
Service Price Transparency
Recommend Dealer
No
Employees Worked With
None
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Jun 26, 2023 -

Brooklyn Volkswagen responded

Sherrybai1, If it's okay with you, we'd like an opportunity to speak with you about your experience. Please get in touch with our general sales manager, Ramon Calderon, at 718-377-3700. Thank you!

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