Brooklyn Volkswagen

Place is a straight scam. I wouldn’t even waste my time. Customer service is horrible people are rude I don’t know how they even sell cars here I wouldn’t even waste my time. Customer service is horrible people are rude I don’t know how they even sell cars here More

Please beware If you do go to this dealership, If you wish to be foolish just go there, they specializing in that, Business as usual, they care only about making a big bucks for them self wish to be foolish just go there, they specializing in that, Business as usual, they care only about making a big bucks for them self More

I'm only Giving them one star because I have to give a star rating. Very bad for business and they don't keep their word. I didn't want to pay that $1600+ fee that they said covers the detailing, remov star rating. Very bad for business and they don't keep their word. I didn't want to pay that $1600+ fee that they said covers the detailing, remove scratches and etc. They didn't want to move it because you know that's how they make their money. I was cool with it, come to pick up my car the detailing was a done poorly, car still had scratches on it and let me not start on the rims. Not to mention the car when I test drove the car it was almost on empty. They filled it up right before half. Very Shiesty. After two days of having the car had to bring it in just to hear all 4 brakes were bad and needed to change. service light came on the same day after receiving the car. Service manager also said the car was serviced. Paid for everything and nothing was done. Not even the detailing was done properly. Car was dirty and I had a manager tell me I'm getting upset for no reason and walked off as I was speaking to him. More

I'm only Giving them one star because I have to give a star rating. Very bad for business and they don't keep their word. I didn't want to pay that $1600+ fee that they said covers the detailing, remov star rating. Very bad for business and they don't keep their word. I didn't want to pay that $1600+ fee that they said covers the detailing, remove scratches and etc. They didn't want to move it because you know that's how they make their money. I was cool with it, come to pick up my car the detailing was a done poorly, car still had scratches on it and let me not start on the rims. Not to mention the car when I test drove the car it was almost on empty. They filled it up right before half. Very Shiesty. After two days of having the car had to bring it in just to hear all 4 brakes were bad and needed to change. service light came on the same day after receiving the car. Service manager also said the car was serviced. Paid for everything and nothing was done. Not even the detailing was done properly. I would not recommend them to anyone. I had a whole manager tell me I'm getting upset for no reason when I'm bringing my issue to him. Very rude very shiesty your better off buying your car else where More

If you do go to the dealership beware. I was contacted by VARUNIE who actually works in the call center and not at the dealership itself. She tells me everything I want to hear but it's ju I was contacted by VARUNIE who actually works in the call center and not at the dealership itself. She tells me everything I want to hear but it's just to get you to come to the dealership. When I started asking questions she wasn't prepared for she said she'll transfer me to the finance manager but turned out the person she transferred me to was Melissa a sales rep and she couldn't help me. Melissa said she'll transfer me to the finance manager and that's when I hung up on her. I know that was rude but I'm not driving a 1 hour and a half and however much gas it would take just to be told different when I get there. I told both employees I'm coming from Connecticut and they didn't skip a beat. More

Melissa and Mamdoh were great - they explained everything about features and financing all government credits were applied on the spot.. Love my electric ID.4... about features and financing all government credits were applied on the spot.. Love my electric ID.4... More

I'm only giving this dealership one star because the vehicle looked nice. I found the vehicle on carfax.com priced at $30,000. I then went to the actual dealer website and the vehicle was selling for $3 vehicle looked nice. I found the vehicle on carfax.com priced at $30,000. I then went to the actual dealer website and the vehicle was selling for $36,000. I figure I'd call in to verify pricing and the rep told me the vehicle was on promotion selling for $30,000. I proceeded through the dealership website to purchase the vehicle and the car was selling for $30,000. I then received a phone call from the dealership manager saying the car was selling for $36,000. What a terrible experience I had my bank approval and everything ready to purchase just to get the run around tied with lies and false advertisement. I would not recommend this dealership at all. More

TYPICAL BAIT AND SWITCH , WENT IN TO SEE A SPECIFIC CAR, AFTER SENDING E-MAIL AND TEXT TO CONFIRM THE CAR WAS STILL AVAILABLE , THEY SAID YES AT 6:42 PM , THE FOLLOWING DAY I WENT AND THEY SAID UTS SOLD, BU AFTER SENDING E-MAIL AND TEXT TO CONFIRM THE CAR WAS STILL AVAILABLE , THEY SAID YES AT 6:42 PM , THE FOLLOWING DAY I WENT AND THEY SAID UTS SOLD, BUT WE CAN SHOW YOU A FEW DIFFERENT ONES, THIS IS THE REASON NO ONE LIKES CAR DEALERSHIP , AND THEIR DEALER FEE IS INSANE, DO YOUSELF A FAVOR AND AVOID HERE AND GO ELSEWHERE WITH NO DEALER FEE More

I had an oil change in my car in the regular Brooklyn repair shop. The mechanic who was performing the change advised me that there is a possible oil leak in my car and I should bring my car to the deale repair shop. The mechanic who was performing the change advised me that there is a possible oil leak in my car and I should bring my car to the dealership. I called Brooklyn Volkswagen at 599 E 56th St, Brooklyn, NY 11203 and described the issue. I was immediately offered an appointment for the next day at 10:45AM, I stated that even though I am obviously taking this appointment, but would prefer and earlier time. Receptionist told me that she would look for another possible open spot and call me back. She did and offered 8:45AM, I happily accepted offered time. When I arrived at the scheduled time and tried to check in, I was explained the following: 1. These kind repairs are not performed on Saturday, because it could possibly require a real work. 2. The agent who scheduled an appointment yesterday is on medications. 3. General manager is on vacation. Therefore, I was asked to leave. More