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Big City Mitsubishi
Brooklyn, NY
100 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 100 reviews
December 22, 2024
Scam city! !!! Went to look at a car that in the morning was posted at one price, less than an hour latwr the car (same vin number) was several thousand more. Wh !!! Went to look at a car that in the morning was posted at one price, less than an hour latwr the car (same vin number) was several thousand more. When i showed the sales person said add with the time stamp, they acted like i was lying and stupid. Walked right out. Never again. Big City Mitsubishi and Luxury Pre-Owned Super Center (Owner) 19 minutes ago "We are truly sorry to hear about your experience at our dealership, John. We strive to provide transparent pricing and exceptional customer service, which clearly was not the case during your visit. Your feedback is extremely valuable to us, and we will make sure to address this issue with our sales team to ensure it does not happen again. We apologize for any inconvenience this may have caused you and hope you will consider giving us another chance in the future. Thank you for bringing this to our attention." This empty apology will change nothing. The shady practices will continue. Take a walk with the xx. A BBB complaint is headed under the tree this year. As well as complaints on yelp, car gurus, KBB, and more. You had a chance to make a home run sale this morning but sketchy acts ruined it. So NO i will NOT consider giving you and your scam dealership a chance ever again.The fake apology doesn't address the sketch act that was pulled about not honoring a price you advertised an hour before I got there. I had proof with the vin, and the time stamp that showed the add was posted. Just like everything else was a sketch and a scam, the phony fake apology did not and will not address these practices. You lost a deal today because of these sketchy scammy scummy practices. A waste of time and never again to that dump. More
by JCD1219
Employees Worked With
Sketchy, Scammy, Con Artist
December 13, 2024
This dealership is phenomenal. I love their service and they're authentically courteous, eager to help, and understands what "service" actually means. There is no other dealership I love their service and they're authentically courteous, eager to help, and understands what "service" actually means. There is no other dealership or service auto center that can even come close in comparison. Mike Stoupakis is the man. If you ever need service and you find him, he takes care of you like family. I have seen how he interacts with all the customers while they come in and out, and he is patient, kind, generous, reasonable, and caring. He is a real treasure. More
by KUOM01
Verified CustomerEmployees Worked With
Mike Stoupakis
December 04, 2024
Wait times were excessive. No ability to accommodate same day drive up repairs. Don’t show up any later than 7:30 if you want to get your oil changed. No ability to accommodate same day drive up repairs. Don’t show up any later than 7:30 if you want to get your oil changed. More
by ADAMG
Employees Worked With
Maurice
November 24, 2024
This dealer is very shady. Don't trust them. I purchased a vehicle from them for 15k online after I got the first bill it was 22k. They are liars and deceptive practices. They Don't trust them. I purchased a vehicle from them for 15k online after I got the first bill it was 22k. They are liars and deceptive practices. They add on so much extra and don't even tell you about it More
by jay7264
Employees Worked With
Adrian and the fake finance guy
November 17, 2024
Effortless communication, abundant imagery on their website, and high-quality video footage of the walk-around and underside were beneficial for gathering information before to planning a visit. website, and high-quality video footage of the walk-around and underside were beneficial for gathering information before to planning a visit. More
by Justin Castro
Employees Worked With
Alex, Jose, Ramon
