Kings County Chrysler Dodge Jeep Ram - Service Center

My Jeep suddenly stopped working and got towed to this dealership. Even though they are an authorized jeep dealer they are choosing to refuse service to my car. The worst part is that they agreed to an ap dealership. Even though they are an authorized jeep dealer they are choosing to refuse service to my car. The worst part is that they agreed to an appointment and then called me and cancelled it suddenly. They claimed that my warranty isn’t relevant to them, even though it covers ALL authorized jeep dealers. Once I spoke to Jeep Customer service they made it clear that they should not be doing this. I would highly recommend not using this dealership. The whole interaction was manipulative, unclear and dishonest. I had a horrible experience with them. I would warn against working with them. More

I am extremely disappointed with Jeep’s handling of my leasing experience. My 2024 Jeep is going to be at the dealers for repairs for over 90 days, and despite my insurance covering only 30 days of a rent leasing experience. My 2024 Jeep is going to be at the dealers for repairs for over 90 days, and despite my insurance covering only 30 days of a rental vehicle, Jeep has not offered any assistance or solutions for the remaining 60 days. This lack of support has left me without a vehicle, despite leasing a brand-new car. I expected better customer service and accountability from a company of this caliber. Resolving issues like this promptly and fairly should be a priority, yet Jeep has fallen short of meeting those expectations. I hope this review encourages Jeep to address such issues more responsibly in the future and prioritize customer satisfaction. More

GREAT SERVICE! !!! I HAD NO APPT WENT IT STEVE MGR AND ALEEMA TOOK GREAT CARE OF ME AND GOT ME IN AND OUT FAST !!! I HAD NO APPT WENT IT STEVE MGR AND ALEEMA TOOK GREAT CARE OF ME AND GOT ME IN AND OUT FAST More

I would absolutely return. I have made 14 purchases from this dealership and would not look elsewhere I have made 14 purchases from this dealership and would not look elsewhere More

Josh was really helpful and accurate got my car in now time would come back again! time would come back again! More

They are absolutely scammers. I came in to get something fixed that is under warranty. (I lease a brand new car), and they just did a bunch of other stuff, but didn’t fixed the is I came in to get something fixed that is under warranty. (I lease a brand new car), and they just did a bunch of other stuff, but didn’t fixed the issue I came in for. Not only did they not fix it, they lied to my face and said there was no issue. I’ve never in my life had such a repulsive experience with a company. I cannot believe how crooked they are. Obviously that’s the dealerships culture if they have the front ladies lying to my face and working hand in hand with the mechanics. Truly disgusting. Thanks to them I will never lease or own a Jeep again. Never. If they are scamming people everyday and Chrysler is just letting it happen, I don’t want to give them my money. No wonder they offered me an amazon gift card to give them a good google view when I leased my car from them… More

Best experience purchasing a car ! He was fast to answer all my questions and helped out as much as he could. I didn’t feel pressured or rushed Alex was very personable and welcoming He was fast to answer all my questions and helped out as much as he could. I didn’t feel pressured or rushed Alex was very personable and welcoming He made Magic happen in just minutes Highly recommended ! More

I brought my working/job van Ram ProMaster 2500, 2021 year(KLN 3624). I went to this dealer Brooklyn Chrysler Dodge Jeep RAM due to a recall, and I scheduled service on the nearest available date, 02/16 year(KLN 3624). I went to this dealer Brooklyn Chrysler Dodge Jeep RAM due to a recall, and I scheduled service on the nearest available date, 02/16/2024. The waiting time was over a month. However, the van wasn't inspected until today, 02/21/2024, after many days from my appointment time. The car service management mentioned a large backlog, but I had a specific appointment booked in advance for 02/16/2024 at 12:10 pm. There seems to be a problem with queue in the service, causing significant losses to me personally. If the service is unable to attend to the car, then they should reschedule for a time when they can accommodate it. This issue originated from the recall of manufacturer, which led me to contact the official service. I strongly advise against dealing with this dealer! Also they don’t give me a time when the car is going to be ready! More

I brought my car in for a repair. During the repair, they damaged my vehicle. They acknowledged that they damaged my car, but they had a whole list of excuses for why they are not res During the repair, they damaged my vehicle. They acknowledged that they damaged my car, but they had a whole list of excuses for why they are not responsible for it. Avoid this dealership at all costs. More

Elaine was extremely helpful and took special attention to all my needs. Would definitely recommend. to all my needs. Would definitely recommend. More