Brooklyn Chrysler Jeep Dodge Ram

Had the worst and embarrassing experience in my life ! The most unprofessional dealership I have ever did business with !!! Once the credit form was submitted and signed and confirmed by me that I’m gett The most unprofessional dealership I have ever did business with !!! Once the credit form was submitted and signed and confirmed by me that I’m getting a truck they played a game that an higher offer of 5k came in 5 min and gave me a choice of bitting higher or walk out 👎👎👎 what a joke those people in dealership and xxxxxxxx business !!! NEVER EVER AGAIN AND WONT NEVER RECOMMEND TO ANYONE!!!!!!!!!!!!! More

Demetry and the finance team did an amazing job helping us get a new car! It was our first time buying one, so it was definitely stressful, but he did a great job making the process smooth and simple. us get a new car! It was our first time buying one, so it was definitely stressful, but he did a great job making the process smooth and simple. More

He was very informative. Answered my questions and offered me deals. I would refer a friend to him for sure. offered me deals. I would refer a friend to him for sure. More

Well the experience wasGood nice kind me and my wife Well the experience was Good nice kind me and my wife were treated very nice Well the experience was Good nice kind me and my wife were treated very nice More

Traveled all the way out to Brooklyn to get my 2021 Dodge Durango R/T which they said they had on site but didn’t. Finally got the vehicle and traded in my 2018 Jeep Cherokee Limited. Asked is the minor dama Durango R/T which they said they had on site but didn’t. Finally got the vehicle and traded in my 2018 Jeep Cherokee Limited. Asked is the minor damages and the tires will be an issue before hand. I was told it wasn’t an issue but a few days ago I received a call from collections about having to pay for all this. Close to $6000 total, I’ve tried calling numerous times but can’t get to speak with anyone and I’ve sent emails and got only one response. This is a huge issue because it’s affecting my credit score. This is a horrible dealership and honestly I’m beginning to think Jeep and dodge are terrible all in all. Extremely frustrated and disappointed. More

I went into This dealership to get my Jeep fixed. Yes they provided me all the information of what needed to be fixed on my vehicle. However, they tried to get me to spend more money. They are horrible t they provided me all the information of what needed to be fixed on my vehicle. However, they tried to get me to spend more money. They are horrible their communication service is terrible. They should not even be able to use the phones. They gave me 100 different stories about my vehicle in order for me to spend more money. They are holding my vehicle hostage and will not give it back to me until I comply with their wants. Every time I call them there different ppl return my phone call with different stories. This dealership is horrible don’t go there. The drive to a different dealership is worth it. Trust me!!! Once I get my car back this dealership can burn down cuz they don’t do a good job at all. More

Do not take your vehicle here. Absolutely the rudest customer service. Had an encounter yesterday 10/27/21 with Patrick who works in the service department. This guy don't like you to ask him questions customer service. Had an encounter yesterday 10/27/21 with Patrick who works in the service department. This guy don't like you to ask him questions about your vehicle and when I insist on getting my answers, this guy response to me was "xxxxx come and get your vehicle we will not be working on it. This guy think he owns Brooklyn Chrysler Dodge and he can speak to the customers as he see fit. I can bet I'm not the first customer he has done this to and he should not be out front dealing with customers. I was warned about this place but I like to give everyone the benefit of the doubt and I was wrong. This dealership will never get a dollar from me. More

Worst choice for repairs, they don't return calls, they don't explain why you need the repairs' they jack up services telling you that you need more than what you came for. told me two different diagnostic don't explain why you need the repairs' they jack up services telling you that you need more than what you came for. told me two different diagnostics had to be run to determine issues with the car. ask to speak to anyone, you are then told to leave a message they will get back to you and they never do. DO NOT TAKE YOUR VEHICLE HERE. you can't even rate the people you worked with because this list is outdated More

Salesman contact me, but not able to answer my questions via emails. Probably they only care if you can come to their dealership by person via emails. Probably they only care if you can come to their dealership by person More

Do not take your care here. Absolutely the rudest customer service. Had an appointment they tell me the car will be looked at in a week or 2 and when I tried asking why the advisor hung up the phone. customer service. Had an appointment they tell me the car will be looked at in a week or 2 and when I tried asking why the advisor hung up the phone. A minute later the rep called me and said they are refusing to service the vehicle because I asked a simple question. More