Brooklyn Chrysler Jeep Dodge Ram

Contacted by phone, made an appointment, confirmed by text. Drove 45 min from long island to brooklyn and they couldn't locate the car!! They had an hour and a half to visually make sure the vehicle was text. Drove 45 min from long island to brooklyn and they couldn't locate the car!! They had an hour and a half to visually make sure the vehicle was there. Waste of time! VERY UNPROFESSIONAL. More

Chrysler sucks I'm just tired of dealing with Chrysler dealerships period. They are all crooked. I suggest people not buy Chrysler, Jeep, Vehicles until Chrysler tak I'm just tired of dealing with Chrysler dealerships period. They are all crooked. I suggest people not buy Chrysler, Jeep, Vehicles until Chrysler takes a long look at the service being provided by there dealerships. I've been to about 4 dealerships and it's the same crooked nonsense. Manhattan Jeep Chrysler being heads and tails above the rest when it comes to shady dealings. I regret ever buying a Jeep and just can't get rid of it fast enough. From day one of owning a Jeep with a lifetime extended warranty. I've nothing but problems from the dealerships. The first day I took in my jeep for a oil change and was charge 200 dollars. Yes' you read that right 200 dollars for a oil change. I complain about the price and even wrote a letter to Chrysler. Magically the price went down to 60 bucks. Next I was told my Transmission had filings and that it needed to be replaced the car was only six months old at the time and they wanted to charge me 2000 bucks and said the warranty wouldn't cover it. Yea I didn't fall for that, I took the car to my regular mechanic to see what was the problem and he laughed, there wasn't a thing wrong with the transmission it was brand new. I decided to look for a new dealership in the mean while I had a problem with car not starting or shutting off of course Manhattan Jeep decide to try to sell me a new battery when the car was once again less the 7 months old surprise surprise. Turn out it was a lose connection with battery terminal, somebody failed to tighten the battery terminal and it came lose also they didn't put back two of the hoses which made the car idle extremely hard and it had lost power. Simple fix I retighten all the connection and car worked fine. I went to Brooklyn jeep because of a recommendation from my brother. And up until a month ago things were ok until I needed my blend door for my heating and so the fun begins they made a simple 30 min fix take nearly 3 weeks. Each time they said it was fixed I would come and the car wasn't even put back together properly the center console was very loose they failed to protect my interior so their was grease all over my head liner and seats and I have a cream interior so yea job was horrible and I couldn't even get a loner car from them while all this was happening. They also vented all the heat through my center console which made extremely hot. You couldn't even touch it. They decided to change the entire box instead of just changing the blend door motor. After going back and forth for nearly 3 weeks to get this simple fix. I've decided I'll most likely sell my Jeep and pick up something from some other dealership after I do some research I'm just tired of the nonsense and the horrible work done by these so called experts. More

I feel very fortunate to have had the experience I did. Found a 2020 Ram 1500 with everything I wanted. I made a few calls and ended up speaking with Zach. BK is not around the corner from me so I was tran Found a 2020 Ram 1500 with everything I wanted. I made a few calls and ended up speaking with Zach. BK is not around the corner from me so I was transparent in saying I wouldn’t make the trek if we couldn’t get the right number. Zach absolutely agreed, crunched some numbers and beat the figure I had thrown out. I was expecting the opposite where most dealers won’t commit to anything over the phone and force you to come in. Needless to say, I was thrilled (and borderline in shock). Rob Cuevas took over from there. I lucked out working with him. Everything was quick, easy and smooth and basically handled over email. Once I got to the dealership and met Rob, I knew I made the right decision going with this dealership. He and Evan made my final process quick and painless. TLDR: Brooklyn CJDR provided a seamless and superb experience AND Rob Cuevas is the best sales associate I’ve worked with when purchasing a vehicle. I left feeling like I can reach out any time I need anything from him. More

Car was exactly what I was looking for. My trade-in didn't match what I was hoping but they worked hard to get me the best deal they could. Many thanks for a fast and easy transaction! didn't match what I was hoping but they worked hard to get me the best deal they could. Many thanks for a fast and easy transaction! More

Do NOT take your car here for repair. The service center does not provide “service”. The advisors are usually nice, but I have never dealt with a group of mechanics that don’t actually fix what’s wrong with does not provide “service”. The advisors are usually nice, but I have never dealt with a group of mechanics that don’t actually fix what’s wrong with your vehicle until I went to this place. The mechanics diagnosed my vehicle, told me what they believed was wrong, and told me how much it would be to fix it. I pay them over $2400, go and pick it up and can’t even drive my car off the block. They then told me they had to keep it and it would be an additional $785 for engine work. The car STILL doesn’t drive after paying them over $3,200 in total. Save yourself the frustration and don’t even deal with them. More

By far the most responsive person I have encountered in the auto industry. Direct and to the point and felt valued throughout the process. Gave a great price from that start and was on top of every detail. the auto industry. Direct and to the point and felt valued throughout the process. Gave a great price from that start and was on top of every detail. Highly recommended. More

Best Customer service EVER RObert Cuevas Robert Cuevas is the best he went above and beyond till the end to make sure I was happy, he delt with my craziness of being a previous car dealer sal Robert Cuevas is the best he went above and beyond till the end to make sure I was happy, he delt with my craziness of being a previous car dealer sales person and even kept me updated on his off hours, I recommend Robert to everyone and also give him a million ⭐️’s... More

Crooked people I will never ever do business with this place again. Received a offer to return my lease with jeep early and lease another one with this dealership. I I will never ever do business with this place again. Received a offer to return my lease with jeep early and lease another one with this dealership. I agreed with the rep that they would pay the last two months of the car and the deposition fee. A month later I get a call from Chrysler capitol saying I owe 400 for the deposition fee and another 150 for a missing key. In which I returned both keys to the rep when I leased the new car. Naturally I contact the rep who sold me the car only to find out he no longer works at this location. I contact the dealer ship and speak to the area manager Danny Delgado. Who lacked empathy towards a customer and outright told me he doesn’t care if I return as a customer in a future. I was told that the paper work says nothing about the deposition fee and that he would have to check again about the missing key. He told me he can’t contact the rep about what was agreed upon because he was fired within the last month. This leaves me the customer stuck in a battle between the dealership and there x employee . When you spend your hard earned money at places you don’t expect to deal with this drama. I asked Mr. Delgado to speak to his boss in which he told me he doesn’t have one. Forcing me to call Corporate. Upon calling corporate I was told he has a area manager that is higher than him. Meaning he lied to me again. I now have filed a case with corporate. If you don’t want to deal with a headache and crooked people save your hard earned money and go somewhere else. More

Jeep Cherokee purchase Rob was excellent and made the whole process very easy. He answered all my questions and immediately responded to all my texts. He made me very comfor Rob was excellent and made the whole process very easy. He answered all my questions and immediately responded to all my texts. He made me very comfortable during the whole experience. More

Amazing with my son Our dealer was Robert and he was amazing, very helpful and so sweet and considerate to my son that was with us the entire time asking a ton of questio Our dealer was Robert and he was amazing, very helpful and so sweet and considerate to my son that was with us the entire time asking a ton of questions and wanting to sit in all the cars. He also give him a little blue hot wheels car to play with while we were there! Great experience and we are very happy with our jeep as well as Rob’s Service! More