Brooklyn Chrysler Jeep Dodge Ram

HORRIBLE SERVICE AND UNNECESSARY REPAIR HORRIBLE SERVICE. EVERY TIME I TAKE MY CAR IN THEY KEEP MY CAR FOR 5 DAYS AND DO NO WORK UNTIL THE END OF THE WEEK. THEY NEVER KEEP YOU UPDATED AND I HORRIBLE SERVICE. EVERY TIME I TAKE MY CAR IN THEY KEEP MY CAR FOR 5 DAYS AND DO NO WORK UNTIL THE END OF THE WEEK. THEY NEVER KEEP YOU UPDATED AND INFORMED ON YOUR VEHICLE, YOU CONSTANTLY HAVE TO CONTACT THEM FOR PROGRESS REPORT. IF YOU DON'T CALL THEM TO GET INFORMATION THEY DON'T DO ANY WORK. THEY DO A LOT OF APOLOGIZING OVER PHONE. THEY TELL ME CAR WON'T BE READY TILL MONDAY BECAUSE THERE CLOSED ON FRIDAY AND DO NO SERVICE OVER WEEKEND. MY CAR IS HELD HOSTAGE BECAUSE ACCORDING TO THEM ONE OF THE REPAIRS IS TO HAVE A RADIATOR HOSE REPLACED AND MY CAR WON'T PASS INSPECTION DUE TO ALL KINDS OF CODES COMING UP. SERVICE MAN TELLS ME THAT ALL THAT TAKES TIME BECAUSE THE RADIATOR HAS TO BE FLUSHED AND DRAINED. INITIALLY HE TOLD ME THAT THIS WAS SOMETHING THAT I WOULD HAVE TO PAY FOR WHEN I TOOK THE CAR IN AND THAT IT WAS HIGHLY RECOMMENDED AT WHICH POINT I DECLINED. NOW ITS PART OF THE EXCUSE WHY I CAN'T TAKE MY CAR. LAST TIME I WAS THERE WITH MY PREVIOUS VEHICLE FOR REPAIRS THEY TOLD ME THAT I NEEDED TO REPLACE MY BRAKES AND A ROTOR AND IT WOULD COST OVER $1000.00, I KNEW IT WAS A LIE BECAUSE I HAD HAD THE BRAKES AND ROTORS REPLACES 4 MONTHS EARLIER. I IMMEDIATELY TOOK IT TO MAVIS BRAKES. THEY INSPECTED THE CAR AND TOLD ME THERE WAS NOTHING WRONG WITH BRAKES AND ROTORS, THE MAN AT MAVIS SAID THAT HE GETS A LOT OF COMPLAINTS FROM CUSTOMER WITH SIMILAR ISSUES. THAT BROOKLYN CHRYSLER WANTS TO DO UNNECESSARY REPAIRS TO MAKE MONEY OFF CUSTOMERS. MY NEXT STEP IS TO CONTACT THEIR CORPORATE HEADQUARTERS AND NOTIFY THEM OF MY COMPLAINT. BROOKLYN CHRYSLER IS JUST A RIPE OFF. THEY CARE NOTHING ABOUT THEIR CUSTOMERS ONLY ABOUT MAKING MONEY OFF OF YOU. More

They beat all prices I have just signed my second contract with Chrysler/Jeep/Dodge for another 3-year lease and the dealership should thank there service director,Daniel I have just signed my second contract with Chrysler/Jeep/Dodge for another 3-year lease and the dealership should thank there service director,Daniel Wallace, for my loyalty to them. He has made everything easy and simple over the last few years when it comes to maintenance/service on my vehicle. I know other dealerships have long waits for customers to bring their cars in for maintenance, but Daniel has never wasted my time or money during any of my visits to the shop. He alone is the reason I have re-signed with them and feel stress free with thoughts of future maintenance visits. More

Non trustworthy sales experience. I won't bash the entire dealership, because that won't be fair. I'll speak in direct regards to my personal recent experience. Tykeim was our sales pe I won't bash the entire dealership, because that won't be fair. I'll speak in direct regards to my personal recent experience. Tykeim was our sales person and initially we wanted to give him our business because we like to support our fellow African Americans first!! Well, we were highly disappointed. My husband and I both have over 700 credit score. Once we discussed numbers, we initially thought it all made sense. Went home looked over everything and by doing basic mathematics, the numbers were all over the place. We waited to here back from Tykeim about an approval and received a call from him stating " we got the approval and how soon can we be there" we rushed to the dealership and this is where our entire experience got nasty. 1. We were told the vehicle would be ready to go. -vehicle was never brought over to the dealership. 2. I brought to Tykeim's attention that the numbers never made any sense and we'd like to revisit them. He brushed us off and never informed his sales manager. 3. We spoke to the sales Mgr Eric, and explained the same thing and even showed him calculations. He said he'd look at the numbers again. He eventually got back to us, but with an update that was far different than what Tykeim told us. 4. We were also told that we were next in line to meet with the finance man. All of a sudden were not next or even close to being next. When we asked Tykeim what was going on, all of a sudden he didn't know anything, he was clueless about everything. Continued to avoid us in the dealership. It was honestly the worst sales experience I've had in my life. I worked in dealerships for years and have seen it all. But this one in particular left a horrible taste for us because we came into this dealership, good credit, clean driving history, I have a 700+ credit score and so does my husband. There was a promo we came in to get for a 2019 Jeep Grand Cherokee for $369/mo, 36 mo, 10k mi with $0 dwn. Tykeim tried to lease us same car for $650 a month, 48 mo, 7,500 mi. Sales mgr had to have approved this as well, so overall I don't trust these guys. Something fishy took place and once they saw we had calculations together and knew the business, they suddenly told us were were denied and that we only had the option to lead vehicle for $691 a month. When we asked to see the breakdown of the price and how we mysteriously got the numbers that were given to us, no one was able to show us anything. When we asked why were denied, it was a bunch of assumptions, never showed me the denial reason. Wasted our time and day. But we learned our lesson and will never step foot in this dealership again. Imagine walking into your local dealership with great credit and and being treated and like this. Most importantly we obviously did not leave there with a new vehicle on a holiday weekend. They should be ashamed and embarrassed. Tighten up on your business and customer relations skills. Tykeim just lost the potential of having two loyal customers forever. More

Getting a car from this Dealership. An amazing dealership with all the staff so welcoming and helpful. They are ready to answer all your questions and always go an extra mile to address An amazing dealership with all the staff so welcoming and helpful. They are ready to answer all your questions and always go an extra mile to address your concerns. I was there yesterday to pick up my Lexus which I got from a leasing company (fair.com), right at the entry point there is someone to welcome you and I was told right away whom to see. The person who handled my file was very gracious and well prepared about the process of handing over the car, His names was Rees or something (I am sure he also didn’t remember my name but I apologise). This guy helped us all the way, there was something wrong on my side like old address on licence and new address on other documents but he helped solve the issue in minutes and kept the process smooth. Everyone else also in the dealership was so vigilant to respond, almost every one reached out to me & my family and greeted us. I would strongly recommend this dealership. Thanks Jahanzeb Bhatti More

scammed by this dealership.... message me to verify Hey so here's the full story, and thanks in advance for all those that read and helped. I live in NY and I Lease my 2018 Dodge Durango GT through a Hey so here's the full story, and thanks in advance for all those that read and helped. I live in NY and I Lease my 2018 Dodge Durango GT through a leasing agency. I was in NJ last weekend (as you all know NJ is the only state that doesn't allow drivers to fill up their own gasoline, an attendant must do it) and went into a gas station to fill up (I have the receipt) and drove away. I had used the car for that drive from NJ to NY and for a couple days following. Parked my car outside my house in NYC on the night where the polar vortex was to take place. Outside temp real feel were about -20 at the time. The next morning my car wouldn't start, my personal thoughts was that the cold was causing this problem to occur, however the next day when it was slightly warmer (6 degrees) the car wouldn't start either, I had called dodge and they told me that they arranged roadside assistance to tow my car to the nearest dealership. The tow truck arrived and towed my car to Brooklyn Chrysler Jeep Dodge RAM and this is where the whole scam/nightmare began. I first arrive at the dealership, and their initial response was they cannot take the car in. After arguing with the service Rep back and forth, the service manager Dan (whom was very courteous) came to talk to me and see what he can do for me. They had called dodge to ask why they would send the car to this dealership without an appointment (understandable). We had worked it out and they agreed to take the car in. Shortly after dropping my car in the dealerships lot, I had the OWNER of the dealership come up to me and lecture me that I didn’t lease the vehicle from HIS dealership so that is why he was hesitant to accept the vehicle. The way I see it is, IF THE DODGE HAS A DODGE SYMBOL ON THE VEHICLE IT DOESN’T MATTER WHERE IT WAS LEASED FROM, SERVICE THE xxxx CAR. Diagnosis came in the following business day claiming that my gasoline tank was filled with Diesel fuel and saying that doing this has voided my warranty (on a car that isn't even 1 month old) and that I would have to pay $1500 out of my own pocket because they claimed my tank was filled up with diesel. Not understanding how this was possible, I had contacted the Gas Station that I had last filled up gas at, to my surprise they don't even offer Diesel Fuel, and this was the last time I had filled up the car. Right now I’m in line to pony up $1500 that I don't have, for a scam. If I were to go through my insurance company to fix the issue, I’m risking my insurance rates to surely rise, so I’d rather avoid that route. When I told the service department that it was IMPOSSIBLE that I had filled diesel fuel in my tank for two reasons, One being that the gas station that I filled up in last A WEEK BEFORE doesn’t even offer diesel, and two, the diesel fuel nozzle does not even fit in my gas tank. When I went to the dealership he (miraculously) dropped the price suddenly to $495 instead of the $1500 he originally offered. Originally dodge allowed me to get a rental car on their account, and because they stated my car as “customer fault” and not warranty fix, I had to pay for the rental car in full as well. Dodge corporate obviously put the dealership ahead of the customer because if the car was spiked with diesel, there is nothing that I could have done at that point. I ended up paying $495 + $380 for 4 days car rental. All in all this dealership was a huge scam and I do not recommend ever coming near them unless “you leased or bought the vehicle from them”. More

Service on 4 recalls on my vehicle i was out of there in 1 h Excellent customer service with MR. Eric Williams And Ms Carla Martinez very polite very respect full very comfortable to talk too and very knowl Excellent customer service with MR. Eric Williams And Ms Carla Martinez very polite very respect full very comfortable to talk too and very knowledgeable with I all my questions I was completely satisfied I would give them not just the five *****. More like 10 would be better for them both More

Outstanding Ricky was amazing, I leased a jeep for my wife. Best experience I've had at a dealership, will definitely go back to Ricky when my lease is up. It's Ricky was amazing, I leased a jeep for my wife. Best experience I've had at a dealership, will definitely go back to Ricky when my lease is up. It's good when someone knows what you want and is knowledgeable about the car he is selling you. Definitely recommend More

Fantastic!!!! Came to this dealership to lease a Dodge Darango ..... Mike my salesman was extremely Knowledgeable, friendly and professional...... it was pleasure d Came to this dealership to lease a Dodge Darango ..... Mike my salesman was extremely Knowledgeable, friendly and professional...... it was pleasure doing business at this dealership.... the staff is friendly and responsive.... thank you for making my leasing experience a pleasureable one!! Linda :) More

POOR EXPERIENCE FROM THE BEGINNING STAY AWAY! What a bad dealership. Gets back to you with not answering questions. Very shady. Isabel and especially Ramonna are either unintelligent STAY AWAY! What a bad dealership. Gets back to you with not answering questions. Very shady. Isabel and especially Ramonna are either unintelligent and ignorant or just don't want to be truthful with a particular vehicle for some reason. I asked 6 times about a vehicle's warranty and they still didn't reply back with a response. Best warning I can give is to not start a conversation with them because you will just get upset and look elsewhere so why even start. BAD DEALERSHIP! More

THE WORST This guy Cesar is the worst. No sense of customer service or professionalism. Promised a part delivery in two days claiming he would call me to let me This guy Cesar is the worst. No sense of customer service or professionalism. Promised a part delivery in two days claiming he would call me to let me know and set up a follow up appointment. After 4 days I called. The two girls who answer phones are equally as bad. They rush to put you on hold before you even finish your question. After 4 separate calls and being on hold for 20 minutes each time I decided to drive to dealership and handled it myself. I would like to point out Dan in service SAVED THE DAY. Total professional and showed that he cared. Sorry for the bad review but it is all justified. More