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Bronx Honda - Service Center

Bronx, NY

4.2
2,729 Reviews

2,729 Reviews of Bronx Honda - Service Center

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June 17, 2024

It was ok. I have bo problem with that particular dealership. I have a problem with my Honda. I wish i had kept my Nissan. After 8K miles i am asked to do wheel More

by prycejasmine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Lovos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Bronx Honda responded

Thank you for the five stars. I understand your frustration about the need for a wheel alignment with only 8,000 miles. I am happy to discuss this with you (marcie@bronxhonda.com), but I see this a lot more frequently due to potholes and poor road conditions. Safe travels! --Marcie

June 16, 2024

No oil change should take more than 30 minutes. I arrived at 1;15 for a 1;30 appointment and left at 2;39.. Not good. More

by jars1019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Mercado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Latoya Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Lovos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Matehuala
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Bronx Honda responded

We try our best to get everyone out in under an hour, but sometimes there are people ahead of you who take longer than expected. I apologize for the wait. --Marcie

June 07, 2024

Feels like they just taking my money & not fixing the problem. Supervisor is never is available to speak with customer More

by JAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Latoya Thompson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Lovos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Bronx Honda responded

Please email me as soon as you can at marcie@bronxhonda.com so I can review what happened. Our service manager is always available to assist our customers, so I am surprised by your feedback. If we cannot fix the problem after several attempts, I would very much like to know about it. I hope to hear from you soon. --Marcie

June 06, 2024

Katie is so helpful when it comes to getting service. She is very knowledgeable and knows her stuff. Well done. She is also very respectful. More

by amigassiempre94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Lovos
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2024

Best service but expensive and labor cost high other then everything all right.wait time is short More

by shahkoushik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Lovos
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2024

Katie was very pleasant and knowledgeable assisted me with all my needs. It was a pleasure working with her. More

by ATORRES440
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Lovos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024

Katie is always extremely kind and very knowledgeable. In Constant contact when I need something done. In the past, I’ve worked with Latoya as well who is also incredibly helpful everytime I visit! More

by Amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Latoya Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Lovos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Matehuala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Bronx Honda responded

Thank you so much, we look forward to seeing you again! All the best, Marcie

May 26, 2024

Katie was excellent she always treat you with kindness, nd respect . She made sure that I would get my car back in time for the holiday weekend too . Thank you Katie for your service . #TEAMBXHONDA More

by Bxgirlallday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Lovos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2024 -

Bronx Honda responded

Thank you so much for your loyalty to Bronx Honda, we are grateful to you! 🙏🙏🙏 We will always work hard to earn your business. #TEAMBXHONDA #BRONXHONDAFAMILY All the best, Marcie

May 25, 2024

Very poor service. They gave me schedule 7.30 am but they open the gate after 8 am. Every time I go there they gave me bill. Where as I should get free service as I bou More

by NICE_ONE73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katie Lovos
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2024 -

Bronx Honda responded

If you want to meet with me and our service manager, we will review your entire service history with you and explain what was and was not covered by warranty, and why. You can reach me at marcie@bronxhonda.com. I cannot look into your repair order without your name, so I hope to hear from you. Our gate opens at 7:30a.m. each weekday. --Marcie

May 25, 2024

Thank you for your excellent service,I had a great time at this dealership, yeah. More

by jelpi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2024 -

Bronx Honda responded

Thank you very much, we appreciate you! I hope you are enjoying your brand new Prologue! All the best, Marcie

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