Bronx Honda - Service Center

At my last appointment I was extremely disappointed. I made an appointment for 9 Am for an oil change and tire rotation. I was told the wait time would be around an hour. I followed up with service rep I made an appointment for 9 Am for an oil change and tire rotation. I was told the wait time would be around an hour. I followed up with service rep LaToya after 10 Am and she told me to give her a minute. She never followed up and I went back to her desk again sometime around 11 Am. She told me it would be another 45 minutes wait. I explained that I worked hourly and what was only supposed to take an hour had turned into me waiting 2 hours before any work had started on my car. There wasn’t really any sense of urgency or apology for the inconvenience. Finally, at 12 Pm I was told my car was ready, but then was kept waiting another 15 minutes because it was not ready as they said. I didn’t reach work until 1.30 Pm when I was expected for 11 Am, missing out on $75 of pay. This is just not right and makes me rethink ever coming to this dealership again. Completely unacceptable. More

Fast courteous great service friendly staff never had a bad experience here yet 5 stars bad experience here yet 5 stars More

They give you good fast service and they explain well what your car has to do it what your car has to do it More

I ask for the recalls that American Honda said I got and they only did one .I also find a screw size 8mm on the front passenger side carpet of the car , I hope is not from the air bag part that was replaced they only did one .I also find a screw size 8mm on the front passenger side carpet of the car , I hope is not from the air bag part that was replaced. More

Mostly good. Wished l could get a little more information/help regarding my side airbag light that stays on. Wished l could get a little more information/help regarding my side airbag light that stays on. More

took too long to fix car and find right problem but happy wit my results wit my results More

Bronx Honda is the best I’m very satisfied with Honda service and with my Honda advisor Laytoya Thompson is very knowledgeable, friendly and makes you feel comfortable She explains everything in deta service and with my Honda advisor Laytoya Thompson is very knowledgeable, friendly and makes you feel comfortable She explains everything in detail I highly recommend Honda Service and Laytoya Thompson More

Everyone was very friendly, helpful and efficient. I will recommend your place to anyone that wants to be treated good. I will recommend your place to anyone that wants to be treated good. More

The team is great try to accommodate you they give you a call. Why are you waiting is clean call. Why are you waiting is clean More

The Waiting time is terrible doesn’t matter if you have appointment or not. I left my car in the dealership for a diagnosis 9 days passed by and they didn’t call like they said they were going to do. I ha appointment or not. I left my car in the dealership for a diagnosis 9 days passed by and they didn’t call like they said they were going to do. I had to calle them many times to get updates about the situation which it wasn’t resolved. They charge large amount of money for simple things. To fix a door seal they were charging over $600.00. Terrible Service. More