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Bronx Honda - Service Center

Bronx, NY

4.2
2,803 Reviews

2,803 Reviews of Bronx Honda - Service Center

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August 04, 2021

The customer unfortunately doesn't come first at this place. Go to Yonkers if possible. More

by sunnygreen62804.at@gmail.com
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Latoya
August 03, 2021

The earliest appointment was more than a month away. Communication was very poor. I couldn’t reach a service person, they didn’t return voicemail and they didn’t keep me informed about the progress of m More

by REPSTEIN1764
Recommend Dealer
Yes
Employees Worked With
Victor Mercado
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2021

The only thing I didn’t like is that it took them two days to reach out to me to let me know about what they found wrong with my vehicle. I only got a call back when I finally was able to get in contact More

by Janetzaserrano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Donato
August 03, 2021

Never teke the phone wen my care was there since one month and never sent SMS informe me about my care .is no good costumer service. More

by DONKEMS02
Customer Service
Recommend Dealer
No
Employees Worked With
Christina Donato
August 02, 2021

Never again put my car in this Honda service. They keep my car in there for a week without fixed. I call 3 time each day they keep say they will call back but never call back. The whole staffs is lack of c More

by HENRYBOPHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victor Mercado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Donato
July 31, 2021

All staff were very welcoming and helpfull,amazing service for the bronx location.. i wil definitely come back for anything.. keep.up the great customer service More

by MARTINEZ0114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Mercado
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2021 -

Bronx Honda responded

We appreciate your loyalty! We will always do everything we can to keep earning your support in the future! --Marcie

July 30, 2021

Excellent service, very helpfull, Professional the way they conduct themselves. Keep up great job.. very clean shop. Nice employee. The service department well Organize. And safe More

by TASC408@YAHOO.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Donato
Jul 30, 2021 -

Bronx Honda responded

We are so very grateful for your support of Bronx Honda! Thanks for the shout-out to Victor and Yesenia! All the best, Marcie

July 30, 2021

Fair at best. This site is not open on weekends and I can never get someone on the phone during the week. A fair experience More

by JNUNEZ12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christina Donato
July 30, 2021

I bought my car in 11:00 for 11:30 appt for HRV recall for computer reset & cvt transmission inspection. Every employee I encountered was very nice & professio nal. Thank goodness my car was ok & was chec More

by Jsuzukijones
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Heavy white man 1st chair right
Jul 31, 2021 -

Bronx Honda responded

We are very grateful to you for your support of Bronx Honda! We promise to always do everything we can to deserve your loyalty. --Marcie

July 30, 2021

This rating is for the service department. Excellent service! In and out with no hassle. No upsell on services rendered. John was the epitome of what service representatives should be More

by BIGWAWAO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Jul 31, 2021 -

Bronx Honda responded

Thank you so much for the review, we work really hard to earn our customers' trust. And John is the best, we are so incredibly lucky to have him running Service, especially at this very challenging time! --Marcie

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