Bronx Honda

Very disrespectful dishonest dealership. Shame This was the worst experience. Very disrespectful and dishonest people. Trying to deal with them is a waste of time. We got a quote online from Jadira This was the worst experience. Very disrespectful and dishonest people. Trying to deal with them is a waste of time. We got a quote online from Jadira Gallego and first were told over the phone by her that vehicle we were interested in is in stock and asked to come to dealership office. We set up appointment and asked Jadira to give us out-the-door price before our visit and she said she would send it to us shortly. The next day we sent kind reminder but 3 days later we didn't receive anything from her. We traveled from different state for this appointment. After we arrived we were told she wrote our phone number wrong and could not reach us. Looks like she couldn't send us emails either?! They told us they have the vehicle we wanted in stock and offered us to take a look at latest models / higher priced cars first. Once again we said we were interested only in the one we got quote on. Finally the sales man told us there is none of the cars we were interested in. Still tried to sell us other vehicles. The manager came to ask us also if there are any other cars we would be interested in. It is really sad how badly these people treat customers / other humans. Leaving really bad taste in our mouth and giving Honda nasty reputation. Highly recommend to go to the other Honda dealership like Atlantic, Advantage or Millenium that are not far away from this location - nice people going extra mile to help. Hope this help. More

I had a Good Experience After leaving another Honda Dealership because of a horrible experience, I found myself at this location. I called last minute for an appointment and After leaving another Honda Dealership because of a horrible experience, I found myself at this location. I called last minute for an appointment and was happy that the car I wanted in the color I desired was in stock. I unfortunately showed up late. It appeared busy, however I was helped immediately. The last time I purchased a car I was at the dealership for 2-3 hours, so I wasn't surprised by the wait. Checking credit, contacting the bank, etc all takes time. I was able to swap the items out of my previous car to the new one without a hassle. I left a pair of glasses in the old car and didn't realize it until about a week later. I contacted the sales Rep Ramon that helped me, and he was able to retrieve my glasses. Overall, I found the rep to be very helpful, friendly, and knowledgeable. The bathroom and waiting area were both clean. I have no complaints. I was skeptical at first about the location, but I'm glad I went. More

Rude and dishonest, stay away I can't remember writing a derogatory review ever. But i'll make an effort for this one, here, on Yelp and Facebook. Called in advance to verify all t I can't remember writing a derogatory review ever. But i'll make an effort for this one, here, on Yelp and Facebook. Called in advance to verify all the numbers in the ad, got everything in writing over e-mail. When showed up to sign the paperwork the next day I was told that the car as agreed was sold and the best lease they can offer is almost 2K more expensive (the overall lease was 4.5K over 3 years). Plus tried to convince me that taxes for the lease are almost 17%. The manager explained why he knows better and I just need to shut up and pay whatever I've been told. Nice business model, keep it going, this is a sure way to succeed in business. Wasted an hour of my life. Pathetic and unpleasant. Honestly, stay away More

HORRIBLE LOCATION It funny how they responded to the previous customer but not mine it shows you how they are all about business and not customer service. That's why th It funny how they responded to the previous customer but not mine it shows you how they are all about business and not customer service. That's why they are a D- with the Better Business Bureau. More

HORRIBLE LOCATION Went into the Bronx Honda Dealer and attempted to purchase a vehicle. I explained to the sales associate my situation and he explained that we would n Went into the Bronx Honda Dealer and attempted to purchase a vehicle. I explained to the sales associate my situation and he explained that we would need to do a application to see what my credit score was and if in fact I needed a co signer. Before going into the office I asked if a deal can be done can I drive the vehicle home today he said 100% I said great. After doing the paper work he did tell me I needed a co signer which I said sure I would be back in a few with my mother. Came back around 315pm at which Mr Schrils gave an application to my mother to complete and he will find out what deal can be done. After about 15 minutes he came back and said a deal cannot get done because its 4 pm and the banks are closed. I said well you told me if a deal can be done I could leave with the car today. He stated no the banks are closed nothing can be done today to call back Monday and they would tell me what I was approved for. I said fine is the car here he said yes, after he was writing the vehicle up for me to sign that I was interested in the Honda accord sports se he listed the msrp for the car. I said this is not the price you quoted me online your charging more than what your internet says. He said I cannot change that the bank will not approve that hole amount that he has to list it at the price they are selling it for. I told him no this is wrong he began back and fourth saying the bank would have to tell us what we are going to be able to offer you but I would need a down payment for the change of plates so we can hold the vehicle. I said no I do not feel comfortable leaving a deposit know you are lying on the form telling me one price but your internet has the vehicle for a lesser price. He said give me a moment he went to the manager and I immediately went to go speak to him and I told him that Mr Schrils is lying on the form putting one price when the internet has another I told him I brought in my co signer who was a tier one and explained that Mr Schrils recommended I bring one due to my current fica score. The manager at the time told Mr Schrils to change the form and put the internet price not the msrp. Today 07/31/2017 I contacted Mr Schrils and asked for a status he said none of the finace manager were in that I should here something by 5. I told him I need an answer sooner due to my work and if a deal could not be done I would move on he told me no I had to wait. He also told the car was in transit I said wait a minute you told me the car was there now your telling me its in transit so you lied to me he didn't respond. I also explained if your getting a car from the warehouse how come you cant get a different color he said no we don't have any other colors. When asked if I could possibly go for the crv he told me no that there were no promotions I was eligible for with the crv. I told him online you have the price cheaper don't understand why he said sorry there's no promotion I am eligible for. When i called back at lunch I asked to speak to his manager I spoke to Sean he immediately gave me attitude as if I was wrong i asked can you explain what your employee told you about the situation he really didn't clarify himself. I told him first I was lied about the car being there, I was lied about the price they wanted to put there price not the internet price, I was told I the Honda CRV didn't have any promotions and online its cheaper. When I tried to explain myself he said I was screaming which I wasn't said that I could possibly get an low apr but needed to put money down I said but how I have a co signer with a tier one credit which is what you wanted he told me that doesn't matter that the bank looks at my only that the co signer isn't needed that if i didn't pay and my co signer didn't also who would pay the car. I told him the reason of a co singer is because they are also held liable for the car payment he said not that not true and started talking about me and screaming. I told him I work for the federal gov and I never treat my clients like this your very unprofessional he said that is my opinion when i asked to speak to his boss he told me no that he is in Florida that if i speak to him will tell me to talk to Sean i said that is something i would deal with i have every right to speak to your boss again he said no I'm not providing you with that information if you have a problem deal with at which i asked for my money back apparently you do not want my business he said we will be glad too. I do not recommend this dealership i will be contacting the Better Business Bureau as well as my congress to let them know this is not how someone should be treated only because I was aware what they were doing things didn't go the way they planned. I do not recommend please do your research first before going into a dealership. More

WORST SALESMAN EVER! I purchaced a vehicle form this dealership about 6 years ago and my experience with them was so good that I decided to come back to purchase another v I purchaced a vehicle form this dealership about 6 years ago and my experience with them was so good that I decided to come back to purchase another vehicle July/2017. However, the experience I had this time with was completely different from my first. My salesman was very rude and unprofessional and seemed as if he had no intrest on trying to sell a vehicle. He refused to give me the answers I had ask regarding what programs and incentives they offered on financing a new vehicle. He said he would not tell me anything until he ran my credit history which I refused to do at that time because I didn't want my credit ran until I was absolutely sure I was getting a vehicle. I explained to him that I had excellent credit between 760-800 and I was in the process of buying a home and any credit inquiry would affect my score. He still refused to to tell me anything on the deals they had unless I would give authorization to pull my credit. He told me that I could go to another dealership and have a nice day. I dont know what was his reasons were for being so nasty, maybe he was having a bad day. Regardless of whatever his reason, that still doesn't excuse his discourteous, impolite behavior towards a customer. After reading other reviews on this dealership I realize that it wasn't just me who had issues with their customer service. As a few other reviews stated, they definitely seem to have no respect for female clientele and are very chauvinistic. I know for a fact that I will never come back to this dealership and i'm warning anyone else who decides to go there (especially women), DO NOT go to salesman Frank Rivas! More

Total unprofessional I had never been so disappointed with a dealer the way I'm with Bronx Honda. I took my car there a 2017 Honda CRV with 8,200 miles with a engine nois I had never been so disappointed with a dealer the way I'm with Bronx Honda. I took my car there a 2017 Honda CRV with 8,200 miles with a engine noise, my experience with the service advisor Emilio and the service manager was horrible and frustrated it, Is like you walking in to ring to fight with your opponent, 100% unprofessional, 100% rude and 100% feisty that's what I receive from Bronx Honda service department. I had been a good customer to this dealer I had purchased over 6 vehicle seems 1999 and I will never never ever go back there. I will advice any one NOT TO DEAL WITH THIS DEALER and to check other Honda dealers More