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Bronx Honda

Bronx, NY

4.4
3,960 Reviews
Welcome to Bronx Honda, where we have been proudly serving the Bronx community for 50 years! At Bronx Honda, you can find the best deals on spectacular new Honda models and used cars of all kinds. Bronx Honda has the entire line of exceptional new cars, hybrids, EVs, crossovers, and SUVs from Honda at great prices. Talk to our friendly sales team - many have been with us for more than a decade - and find out about popular models like the Honda Accord, Civic, the CR-V, HR-V, and the Prologue. Customers come from all over New York City and Westchester to find an exemplary selection of top-quality certified pre-owned Honda models alongside excellent used vehicles from a variety of makes. For all your new and used vehicle purchasing adventures, come to Bronx Honda.
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2541 East Tremont Avenue

Bronx, NY

10461

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Showing 3,960 reviews

December 29, 2020

Customer service was great! Jose really took the time to explain issues and options. Kept me informed and called back when he said he would. Cost of diagnostics shouldn’t be so high though. More

by sandraacosta317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept. Jose Torres
December 29, 2020

Oil changed went well BUT now my car is saying charging system problem. Never had an issue until I dropped and picked up my car. It needs to be CORRECTED!!!! ALSO my car is still saying maintenance past du More

by LINDAFREEMAN1019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
December 29, 2020

Excellent service, Im very happy with my new vehicle, they where able to meet my budget receiving a good deal. This is my second vehicle at this dealership will continue to do business here A++ More

by valentinor83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Then
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raul leon
December 29, 2020

Kevin is the best, he is very knowledgeable and kind takes the time to explain everything to you in detail. Would recommend him to everyone More

by jodel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Graham
December 29, 2020

Jose was very helpful and clear about my repair. He kept me informed about the status of my vehicle. The turn around time was good but since you’re not open on Saturdays, I had to go the entire weekend with More

by DaliaO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose from Service
December 29, 2020

Another amazing experience! Jose was so helpful and get me up to date regarding the status of my car. He even went the extra mile and retrieved my keys for me instead of waiting for the valet to give them More

by ahalpern831
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
December 29, 2020

Honda works with you and are there to offer assistance. They are polite and makes you feel comfortable. I do not feel intimidated. They explain the problem in a way that you understand. More

by Gotpointe8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
December 29, 2020

I recently leased a Honda with Bronx Honda with Nanci Edmondson. I had such a horrible customer service experience with her. Here’s the full story: I was ending a lease with BMW and I switched over More

by Mel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nanci Edmondson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Bronx Honda responded

Good morning Mel. When we return customer cars, our policy is to have them on the road for the shortest duration possible. So we will not drive a car to Manhattan if it is possible to drive it to Westchester instead, as was the case here. I am not sure why the specific dealership destination was important but you can email me at marcie@bronxhonda.com to explain further. Nanci is a consummate professional with a long track record of outstanding customer service, but it is not her job to transport vehicles or determine the logistics. I will of course investigate everything that took place, so please feel free to email me at marcie@bronxhonda.com. Congratulations on your new Honda! Marcie

Dec 31, 2020 -

Mel responded

Hi Marcie, thank you for your response. My issue was never where or even really when the car was going to be dropped off. My only request was that the car would be dropped off on time because Bronx Honda was in possession of my prior BMW car lease after I signed the new contract with Honda; my lease maturity was ending and I had no control over when the car was going to be dropped off, but all liability still fell on me to have it dropped off to BMW before my contract expired with them. I'm sure you can understand why I made it my job to involve myself and keep following up with Nanci. However, each attempt was met with "I'm busy" or "I can't talk right now" or simply no answer. There was no assurance that things were taken care of. Customer service should be the willingness to help the customer. Customer service is something I value so much when leasing cars. I understand Nanci isn’t the person transporting the vehicle herself but she was the only contact person that I had. She didn’t redirect me to anyone else. I’ve only leased BMW’s my whole life and coming from excellent customer service with BMW to Bronx Honda was an incredibly different experience.

Jan 17, 2021 -

Bronx Honda responded

Hi Mel, I'm just checking in to make sure everything is going well with your new lease. I can assure you that customer service is very important to us, and I hope you will let us know if we can be of any help to you in the future. Please stay safe. And enjoy your car! All the best, Marcie

December 29, 2020

Service was fantastic. Nancy explained everything thoroughly. She was friendly, knowledgeable and got everything together for me quickly. I would definitely come back and recommend people. More

by ILCIRAHERRERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nanci Edmondson
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2020

HAD A VERY BAD EXPERIENCE HERE IN WHICH J.TORESS AND MR.ROSS DID A TERRIBLE JOB HANDLING MY VEHICLE WILL NOT RETURN there for no work More

by Proctor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
J.torres and mr.ross
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