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Bronx Honda

Bronx, NY

Overview
Employees
Reviews
4.4
3,847 Reviews
Welcome to Bronx Honda, where we have been proudly serving the Bronx since 1975! At Bronx Honda, you can find the best deals on spectacular new Honda models and used cars of all kinds. Bronx Honda has the entire line of exceptional new cars, crossovers, and SUVs from Honda at great prices. Talk to our friendly sales team - many have been with us for more than a decade - and find out about popular models like the Honda Accord, Civic, the CR-V, and the HR-V sub compact crossover. Customers come from all over New York City and Westchester to find an exemplary selection of top-quality certified pre-owned Honda models alongside a bevy of excellent used vehicles from a variety of makes. For all your new and used vehicle purchasing adventures, come to Bronx Honda.
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2541 East Tremont Avenue

Bronx, NY

10461

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Showing 3,847 reviews

September 02, 2023

Nanci Edmondson true professional. Excellent saleswoman made me change the way I feel about Bronx Honda. More

by ROMA401
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nanci Edmondson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2023 -

Bronx Honda responded

Thank you, this means so much to everyone here at Bronx Honda! We hope you are enjoying your new car, and let us know if you ever need anything. All the best, Marcie

September 02, 2023

estubo bien la atecion de diana graciss por sus servicios no vemos pronto 🙏🏾🙏🏾🙏🏾goog blezzy More

by gerardpimentel117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Matehuala
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2023 -

Bronx Honda responded

Muchas gracias! 🙏🙏🙏 --Marcie

September 02, 2023

I am very grateful that honda handled my situation with professionalism and care. I feel much more secure in my vehicle. Thank you! More

by DaliaO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Matehuala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2023 -

Bronx Honda responded

Thank you so much for the great feedback, it is important to the entire team here at Bronx Honda! All the best, Marcie

September 01, 2023

Bad services, had a recall and it was making noise when turning the steering wheel. Cars are not inspected. This is the second time it happens.. More

by ferdinand.muniz12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Mercado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Latoya Thompson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Lovos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts department, never answer the phone
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Sep 01, 2023 -

Bronx Honda responded

Hi, I understand when you left earlier, you and your spouse were satisfied and shook our service manager's hand. We did your vehicle's recall, but Victor noticed the tech did not fully reattach the steering wheel cover. Victor took your car back into the shop and the attachment was completed very quickly. All the best, Marcie.

Sep 01, 2023 -

ferdinand.muniz12 responded

Yes Victor try to fix the steering column and was not successful. He called another technician and he was able to fix it. The technicians do poor quality work and no one inspects the jobs they do on the customers vehicles. Someone should inspect their work before returning the vehicle to the customer. We also had the electric switch replaced on the driver seat and the molding was broken. We complaint to Victor and he order a new one and replaced it. We thank him fir getting another technician to fix the problem bug we didn’t shake his hand. Also the parts department won’t answer the phone it goes straight to voice mail and it replies that the voice mail box is full and the call gets disconnected. I call Katie several times and she transferred me to another extension and the same thing happened. So I called her again and ask her if she could go and check to see why they don’t answer the phone. and let them know that I need to order parts. Katie replied that she doesn’t work in that department and she couldn’t go anything about it. I would never recommend this service center to anyone do to the poor service on the vehicles and and poor service from the staff as well..

August 27, 2023

Terrible,:dishonest,mean,irresponsible,unprofessional,dif ficult ,no contact ,terrible customer service ,horrible work,nasty, rude More

by REYESJULISSA61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Latoya Thompson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2023 -

Bronx Honda responded

Please email me at marcie@bronxhonda.com so I can better understand what took place. I will discuss with our team first thing Monday morning and get back to you. --Marcie

August 26, 2023

Extremely dissatisfied and disappointed with the service, made me wait for 2.5 hrs just for state inspection and did not fix my number plate on top of that she offered me to pay more and ask me to change my More

by hemal.psyco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Mercado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Matehuala
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2023 -

Bronx Honda responded

Hi Mr. Psyco, I am sorry about the wait time for your recent visit. We are working on improving that. Please email me at marcie@bronxhonda.com so I can understand whsy you mean by fixing the number plate. In addition, I understand your air filter was very dirty, and it is important for your vehicle's maintenance to change it (to which you agreed). All the best, Marcie

Aug 26, 2023 -

hemal.psyco responded

Excuse me, my name is on the registration, its not psyco and dont just post something for posting and show others that yall have answers, you didnt go through this i did so i myself saw the air filter and its ok. She additionally offered me a package of $650 which was not my initial concern, on top of that i wanted 2 screws on my new number plate, first of all being a dealer youll need to have 2 screws atleast and do not have to wait to order it plus yall took 2 and 1/2 hours just for inspection sticker which im not doing for the furst time, so yes ofcourse yall need to really improve your service!!

August 26, 2023

fue muy buena la atencion de diana muy atenta a pesar del tienpo que estubo More

by gerardpimentel117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Latoya Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Lovos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Matehuala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scarlet Medrano
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Aug 27, 2023 -

Bronx Honda responded

Muchas gracias por apoyar Bronx Honda! --Marcie

August 25, 2023

Absolutely unacceptable that I waited with an appointment to wait there 5 and 1/2 hours for an oil/filter change and a NY State inspection. More

by RIOSJESSY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Matehuala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2023 -

Bronx Honda responded

I apologize for the wait time, Please email me at marcie@bronxhonda.com so I can review your repair order and look into what happened. I hope to hear from you. --Marcie

August 25, 2023

The staff is always professional and responsive. I love the service team, they do an awesome job. More

by Pammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latoya Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2023 -

Bronx Honda responded

Thank you so much for the very kind words, I am seeing this for the first time, so please excuse the late response! All the best, Marcie

August 23, 2023

Customer service was excellent care about customer let’s customer know what the car need quick service happy to be there see u next time thank you More

by ratanaphak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Matehuala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2023 -

Bronx Honda responded

Thank you so much for supporting Diana and Bronx Honda, we appreciate you! We hope to see you again for your vehicle maintenance! All the best, Marcie

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