Brondes Ford Toledo

The Service department is one of the best in the area, just finished the first purchase with them. Its a difficult time with lack of inventory but they did everything possible to make it right. Ray was just finished the first purchase with them. Its a difficult time with lack of inventory but they did everything possible to make it right. Ray was responsive and took care of any issues or concerns that came up. Highly recommend. More

Jordan Denman did a GREAT job of making my experience at Brondes one of the best considering all the "conditions" we are living with these days. He made sure all was done safely for me. I am very hard to Brondes one of the best considering all the "conditions" we are living with these days. He made sure all was done safely for me. I am very hard to please these days. BIG KUDOS to him.. Please tell him thanks! More

Awesome service experience. My vehicle was taken in and fixed properly and everything was explained clearly by Jordan Miller. The work was done on time and Jordan Miller did a great job handling my appoin fixed properly and everything was explained clearly by Jordan Miller. The work was done on time and Jordan Miller did a great job handling my appointment. The waiting area was clean and comfortable with tables to sit and do paperwork while I was waiting for my vehicle. I will definitely return when more service is needed on my vehicle. More

Wonderful experience buying vans for our company. Damon in sales and Liz in finance were very helpful! I would highly recommend! Brondes will continue to have our business! in sales and Liz in finance were very helpful! I would highly recommend! Brondes will continue to have our business! More

The service was great, I scheduled my appointment the day before and was happy to have the car done the same day. It really saved time and was very convenient. Will return when we need our tires replaced. before and was happy to have the car done the same day. It really saved time and was very convenient. Will return when we need our tires replaced. More

They finished my oil change quickly and efficiently. Employees are very friendly to work with. They are honest with me about the condition of my car. Employees are very friendly to work with. They are honest with me about the condition of my car. More

I called for an appointment asking for a time that I would be able to make. They answered: “no problem “. I was able to get there a couple of hours earlier and was able to leave my car there for the ser would be able to make. They answered: “no problem “. I was able to get there a couple of hours earlier and was able to leave my car there for the service needed. I received a call about an hour later telling me my car was ready. I am very pleased with the service there. More

Jordan Miller was great. He answered all my questions and explained everything in a way that I could understand. He took the time necessary to let me explain my concerns. Thank you explained everything in a way that I could understand. He took the time necessary to let me explain my concerns. Thank you More

Fast and friendly customer service . Will return for remainder of service on my lease. Easy to get an appointment. Nice waiting area and timely service. remainder of service on my lease. Easy to get an appointment. Nice waiting area and timely service. More

on Sunday, I was searching Fords inventory for a 2021 Bronco Sport Badlands. The website listed a Bronco that matched what I wanted. I called Brondes Ford Toledo to find out it's disposition on Monday mo Bronco Sport Badlands. The website listed a Bronco that matched what I wanted. I called Brondes Ford Toledo to find out it's disposition on Monday morning July 5th. I asked the receptionist to connect me with a salesperson that she would like to purchase a new vehicle from. I was connected to Mr. Jim Gose. It was serendipity! When I explained my circumstances and need of a vehicle to Jim he informed me that the Bronco Sport was in transit. I offered to give Brondes a deposit to hold this vehicle until it arrived. Jim told me that it would not be necessary as my word was good enough for him. True to his word, I received both a voicemail and text from Jim when the Bronco was offloaded at the dealership on Wednesday morning July 7th. I called Jim to inform him of my intention to drive out Thursday morning from Warren Michigan to look over the Bronco Sport, take it for a test drive and make a decision. Jim informed me of several things I could do prior to save time if I decided to make the purchase. My wife and I were greeted by Jim with a smile and a handshake. At a time when REAL customer service has become a somewhat rare commodity, Jim Gose proved to be the exception, his word is his bond. The deal was set and I drove home in that Bronco Sport Badlands. I can not recall a more pleasant and pressure free new vehicle experience. Jim Gose sets the bar for ALL salespersons. He made the entire experience a pleasure at a time when I needed a break. I am a satisfied customer thanks to Jim. Regards, Gregg H. More