Brondes Ford Lincoln Maumee

Progressive chose this place to have our vehicle repaired. I am in agreement with the other review regarding this place and progressive. No one is working for the customer. They are all about their repaired. I am in agreement with the other review regarding this place and progressive. No one is working for the customer. They are all about their own self interest. From the beginning it has been a xxxx show and it's not even over. They've had the car a month. The lack of empathy, poor customer service and miscommunication is disappointing to say the least. Thankfully this isn't the car we use everyday. Dealing with 3 people at Brondes, and different people at progressive. It's unorganized. The service department and collision department do not communicate well either. I really want them to give my car back so we can take it someplace else. More

DO NOT BRING YOUR CAR HERE FOR COLLISION REPAIR SERVICES! BOTH BRONDES AND PROGRESSIVE INSURANCE ARE INCONSIDERATE AND DECEPTIVE COMPANIES. MY CAR HAS BEEN SITTING ON THIS LOT FOR ALMOST A MONTH NOW. VERY LI BOTH BRONDES AND PROGRESSIVE INSURANCE ARE INCONSIDERATE AND DECEPTIVE COMPANIES. MY CAR HAS BEEN SITTING ON THIS LOT FOR ALMOST A MONTH NOW. VERY LITTLE COMMUNICATION FROM SARAH WHO W/ HELD INFO ABOUT MY CAR AND ANTICIPATED PARTS. IAN HAS BEEN NO HELP EITHER. MY CAR RENTAL IS DUE BACK IN 2 DAYS, YET I HAVE NO VEHICLE. CROOKS!! IT'S UNFAIR TO HOLD A CUSTOMER'S CAR FOR A MONTH AND NOT FIND AN AGREEABLE SOLUTION. NO ONE IS WORKING FOR ME. NO ONE. NOT BRONDES OR PROGRESSIVE. PLEASE HAVE MY CAR TOWED TO ANOTHER IN-NETWORK SHOP THAT CAN GET PARTS AND FIX MY CAR. COVID IS OVER. THE EXCUSES ARE PATHETIC. I CAN'T WAIT UNTIL OCT FOR A PART TO COME. I HAVE A FAMILY TO SUPPORT AND NO CAR TO GET AROUND. THE CUSTOMER SERVICE IS LACKING GREATLY AT BOTH COMPANIES. I REGRET DOING BUSINESS WITH BOTH BRONDES AND PROGRESSIVE. I HAVE NO ADVOCATE. THEY LACK CONCERN AND THE ABILITY TO DO WHAT'S RIGHT. I AM MENTALLY AND PHYSICALLY EXHAUSTED WITH THIS COMPANY. I DON'T EVER WANT TO DO BUSINESS WITH THEM AGAIN. TOW MY CAR ELSEWHERE!! TO AN IN-NETWORK SHOP THAT CAN GET PARTS AND GET MY CAR FIXED IN A TIMELY MANNER. More

I was an out of state buyer. ..I worked Marc Monroe....we negotiated over text & email a couple times and agreed on a price. I signed live docs over the internet, both purchase a ..I worked Marc Monroe....we negotiated over text & email a couple times and agreed on a price. I signed live docs over the internet, both purchase and Ford Credit paperwork. I flew into a closest major airport, Brondes dealership sent a driver to pick me up. When I arrived at the dealership, Marc went over the final paper work with me, we did a walk around and he explained the vehicle's new features. The Vehicle was clean and ready to go, even a full tank of gas. I was on my way in less than 45 min. No run around or upsell was made. One of easiest new car purchases of my life.... A+++ Thank you! More

I was impressed with the kindness and sincerity of the people I met here today. people I met here today. More

Collison center They called on the 8th and said my car would be ready to go on the 9th. 9th came, no call. I called on the 10th and they said the car would be done on the 12th. 12th came, halfway through would be ready to go on the 9th. 9th came, no call. I called on the 10th and they said the car would be done on the 12th. 12th came, halfway through their work day I called and left a message. They called back and told me the car was done. I paid the deductible and sent my boyfriend to pick it up. They gave him the paperwork and when he couldn't find the car in the parking lot (and it was cold out) he went back in and the lady had to go check with her techs. Came back and told him it would be done Monday the 15th. Well Monday the 15th came and went and no phone call....Tuesday they called to say it was done, we were out of town so I picked it up today (19th) and it has a scuff on the steering wheel!!!! I never got a xxxx apology More

I recently purchased a 2020 Fusion from Bill Newmeyer. Have dealt with Bill for many years. Super salesman! I actually bought the car over the phone. Brondes in Maumee is the only place to go. Have dealt with Bill for many years. Super salesman! I actually bought the car over the phone. Brondes in Maumee is the only place to go. More

I recently purchased an older vehicle at Brondes Maumee. My salesman was Troy Williams.He treated me like I was buying a 50k new truck! I highly recommend Brondes in Maumee along with Troy Williams as a sal My salesman was Troy Williams.He treated me like I was buying a 50k new truck! I highly recommend Brondes in Maumee along with Troy Williams as a salesman. Thank you Troy! More

I was stranded near Maumee when my old Ford broke down on a cross state trip. Although busy with other customers the service department took the time to identify the problems and quoted a very reasonable pri a cross state trip. Although busy with other customers the service department took the time to identify the problems and quoted a very reasonable price to make the repairs. I could not be more happy. More

I received excellent customer service from Dan. He bent over backward to make sure I was satisfied. I will come back again for all of my automotive needs. over backward to make sure I was satisfied. I will come back again for all of my automotive needs. More

ABSOUTLY HORRIBLE!! BUYER BEWARE!!Falsely presenting a SUV had features and options that it does not have. They also didn't collect down payment. STAY AWAY!TAKE YOUR BUSINESS ELSEWHERE!! SUV had features and options that it does not have. They also didn't collect down payment. STAY AWAY!TAKE YOUR BUSINESS ELSEWHERE!! More