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Brogan Cadillac Totowa - Service Center

Totowa, NJ

4.3
115 Reviews

115 Reviews of Brogan Cadillac Totowa - Service Center

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June 07, 2022

Picked ordered part they installed it also did oil ch. and rotation did not take long More

by WF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Idone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Marmolejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2022 -

Brogan Cadillac Totowa responded

We are thrilled that we could assist you with your parts and service needs! Thank you for choosing Brogan Cadillac and for stopping by to share your feedback. Have a wonderful day!

June 07, 2022

It was very easy to get an appointment for an oil change. When i got to the dealer I was immediately helped and they took my car. I waited just over a half hour and it was done. Very pleased with the serv More

by nancyd16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Marmolejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2022 -

Brogan Cadillac Totowa responded

Our sincerest thanks to you for taking the time to leave us this excellent review! We're thrilled that you felt getting an oil change here at Brogan Cadillac was accessible and smooth. We hope to continue working with you!

May 26, 2022

We went into the garage to get into the car and go to Home Depot for plants and the car wouldn’t start. It was doing weird things. So I called the dealership and they gave me a number to call for assista More

by Philoddo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2022 -

Brogan Cadillac Totowa responded

We are happy to hear that our team could get you driving safely and smoothly again. Thank you so much for taking time to post about your experience! For all your future auto needs, Brogan Cadillac will be here to assist you.

May 23, 2022

Arranged for transportation to and from the dealership so that I could avoid a six hour wait to repair my Cadillac XT-5.while having to sit in the waiting room And also repaired and serviced my vehicle to More

by BBonder38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Idone
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Brogan Cadillac Totowa responded

Thank you for trusting us with your vehicle! We are so happy to hear that your service process went smoothly and we appreciate you mentioning Tony and TJ. For all of your future auto needs, Brogan Cadillac will be here to help!

May 24, 2022 -

BBonder38 responded

Shoutout to Ron and Rake too !!! I do business at Brogan because of all the customer sales and service excellence ……for so many years ……from so many people ….Thanks, Brogan !!

May 14, 2022

I am not satisfied with your service. I came to you for the battey problem. That morning, I jump-started my car. Due to this the AC started blowing hot air. You lied to me that there More

by Cadillac Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tony Idone
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Brogan Cadillac Totowa responded

This is highly concerning to read as we run an honest business and never intend to take advantage of our clients. I'm sorry you have some concerns about our service evaluation, and I think it would be helpful if we talked through this directly. Please give me a call, if you are willing - I am unable to determine your contact details from this review. Best, TJ Ely - General Manager - (973) 200-4515

May 16, 2022 -

Cadillac Owner responded

You may want to run an honest business, but are all of your employees honest? My car is 2019 and still under warranty. There was no problem with the AC and no repairs were made. When the battery ran out, hot air started coming from the AC, I'm sure of that. It was a given reason to take money from me. The battery has been tested and found the battery is good and there is no charge for it but they received more than the Faultless AC. Two days later I had the same problem again. I started my car with jump start. The AC was blowing hot again, I unplugged the battery cables and plugged them back in. The AC started working normally. Then I went and bought a new battery and changed it, no problem. Let your honest employees read the GM forums. Maybe they'll have more logical excuses and learn something. No matter what you say as an administrator, I will not forgive the injustice done to me. I will warn my acquaintances and friends not to go to you.

April 26, 2022

Wasting time and money. I went there because my car has a problem with the break. My car was there for 4 days and they did not fix anything. They changed a tire air sensor a More

by taxone2022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron Marmolejos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Brogan Cadillac Totowa responded

This feedback is concerning to receive. We strive to deliver seamless and straightforward service, and it is disappointing that we have left the wrong impression. I apologize for the issues you have encountered with your vehicle and working with my team. I would appreciate another chance to speak with you to see what more I can do to help fix things. If you are willing to discuss this further, please feel free to give me a call. Thank you, Nicole Ely - Customer Service Manager - 973-785-4300

April 22, 2022

Great service . Friendly environment; happy with the personal attention you get from the person assigned to you. Your kept well informed. Great place to do busines More

by Nicholaserrol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Marmolejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Lopes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Santos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Brogan Cadillac Totowa responded

Great service is what we aim for every day, Nicholas! Thank you for the amazing review and for allowing Brogan Cadillac to assist you - we hope to see you back again down the road! Safe travels!

Apr 23, 2022 -

Nicholaserrol responded

Thank You again for the great service, and the personal one on one assistant I received; the text messages keeping me informed. The loaner vehicle, and the professionalism.

April 21, 2022

Victor greeted me warmly and remembered my name! Everything was very clean and I was in and out very quickly. More

by peggy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Santana Sr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Brogan Cadillac Totowa responded

Peggy, thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Victor and the Brogan Cadillac team. Drive safely, and we hope to see you back!

April 20, 2022

Very good service and friendly staff! Very efficient and courteous! Wish a lender automobile was available! More

by Rolsros1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Cunha
Apr 21, 2022 -

Brogan Cadillac Totowa responded

Thank you for taking time to share this feedback. We are grateful to have you as a Brogan Cadillac customer and delighted to know that you are satisfied with our service! Hope to see you at your next visit.

April 20, 2022

Excellent service Victor always takes care of me my car always come’s out clean after service More

by carmen10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Santana Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2022 -

Brogan Cadillac Totowa responded

Carmen, thank you for taking the time to share! We are so glad to hear that Victor went the extra mile to assist with your vehicle. Drive safely and we hope to see you back again at Brogan Cadillac!

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