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115 Reviews of Brogan Cadillac Totowa - Service Center
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September 21, 2022
The staff s very friendly and polite, but I am no very happy with the services, I didn’t get the full explanation of what they did. So I am not sure if they did happy with the services, I didn’t get the full explanation of what they did. So I am not sure if they did More
by Marta
Employees Worked With
September 14, 2022
Their on line service appointment feature allows one to schedule a service appointment on a day and time when there are virtually no technicians on duty, or available. My car sat there for two days withou schedule a service appointment on a day and time when there are virtually no technicians on duty, or available. My car sat there for two days without ever making it into the service bays. I Was told that when techs work a Saturday, they are off on Monday, plus they were still trying to catch up from the previous week. I told him, the service writer, that was completely unacceptable and I was coming for my car. Having been in the service industry as a telephone tech, all my life, I asked if he tried to escalate my situation to a supervisor, he stated that is not his problem, and I would have to try and find the service manager and do that myself . Again, completely unacceptable, so I just left. And yes, I did buy the car at Brogan ,brand new ,but rest assured, NEVER again! More
by wmschreib
Employees Worked With
September 10, 2022
I was overcharged today for an oil change, next time I will not use your dealership. will not use your dealership. More
by samimerhi
Employees Worked With
August 20, 2022
My experience with sales has been excellent. All my service appointments have been very accommodating and very professional All my service appointments have been very accommodating and very professional More
by Jay
Employees Worked With
August 11, 2022
Wonderful service writers. Gathered all information and performed needed work on time and within stated pricing. Gathered all information and performed needed work on time and within stated pricing. More
by Jdocjoc
Employees Worked With
July 19, 2022
Exceptional customer service by a friendly professional staff. The moment you enter the service reception area you feel welcome and appreciated as a customer. staff. The moment you enter the service reception area you feel welcome and appreciated as a customer. More
by Bill
Employees Worked With
Nicole, Anthony and Yogi
July 01, 2022
I have been going there at least 15 yrs never had a problem very professional problem very professional More
by carolvitale
Employees Worked With
June 27, 2022
Tony always goes above and beyond to provide expert service. He's friendly knowledgeable and courteous. I have been a customer at Brogan for about 18 years. Best cadillac service department ever! service. He's friendly knowledgeable and courteous. I have been a customer at Brogan for about 18 years. Best cadillac service department ever! More
by Mitka
June 21, 2022
I have been seeing Brogan and in particular, Ron from service for over 10 years. They do very good work and Ron Marmolejos is the reason I keep coming back. Ask for Ron M! -Tobias K service for over 10 years. They do very good work and Ron Marmolejos is the reason I keep coming back. Ask for Ron M! -Tobias K More
by tmkspams@gmail.com
Employees Worked With
June 07, 2022
Well organized, clean, and neat. the employees are friendly, courteous, and professional. the service provided is prompt and accurate. the employees are friendly, courteous, and professional. the service provided is prompt and accurate. More
by smorosidibe
Employees Worked With
