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Brogan Cadillac Totowa - Service Center

Totowa, NJ

4.3
115 Reviews
Call Service Center (973) 200-6342

115 Reviews of Brogan Cadillac Totowa - Service Center

Sort by
September 18, 2023

Clean, professional, and efficient. They assign an account manager to work with you from the start of the process till the end. More

by thejazzdr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cunha
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Sep 19, 2023 -

Brogan Cadillac Totowa responded

We appreciate your positive feedback! It's great to know that you found our process at Brogan Cadillac efficient and professional. We're here for any future needs, happy driving!

September 07, 2023

Excellent service and personnel! I will raccomend to every Cadillac owner, salesmen, service writer and all the mechanics More

by acarrino2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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Sep 08, 2023 -

Brogan Cadillac Totowa responded

We're so glad to know you had an excellent experience with our team at Brogan Cadillac! Your recommendation means a lot. We look forward to serving any future car needs you may have!

August 30, 2023

Cracking noise in roof area when starting or turning off vehicle. Happens all the time they could not find problems More

by rwl6576
Recommend Dealer
No
Employees Worked With
Anthony
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Aug 31, 2023 -

rwl6576 responded

See above

Aug 31, 2023 -

Brogan Cadillac Totowa responded

I'm sorry to hear that your vehicle is experiencing unresolved issues. This isn't the level of service we aim to provide, and I apologize for missing the mark. I'd appreciate the opportunity to address these concerns. I've listed my contact information below and hope to hear from you. Thank you, Nicole Ely - Customer Service Manager - 973-785-4300

August 14, 2023

I would definitely recommend this dealership. I've dealt with tony and Mike and they are always very helpful. More

by tlobosco3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Idone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2023 -

Brogan Cadillac Totowa responded

We're glad to know that Tony and Mike have been helpful during your visits at Brogan Cadillac. Thanks for recommending us, we appreciate it!

July 07, 2023

Good service as always. Returned looking better than when I brought it in. Highly recommend. More

by dorriedv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Santana Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2023 -

Brogan Cadillac Totowa responded

Thanks for recommending Brogan Cadillac! We're thrilled we could get your vehicle back to you in fantastic condition. Safe travels, and we'll see you next time!

June 21, 2023

Had service done. Always good. Very professional and personable and accommodating. Woud recommend if asked. More

by jlocrasto
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Victor Santana Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2023 -

Brogan Cadillac Totowa responded

We're so glad to hear that you had a positive experience with our service department! Thank you for recommending us, and we look forward to assisting you again in the future. Have a great day! - The Brogan Cadillac Team

June 11, 2023

It’s always been very serviceable and quick The service personnel are on point , and advisable More

by Flowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Santana Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Brogan Cadillac Totowa responded

Thank you for the review! We appreciate your support and hope to see you back at Brogan Cadillac. Safe travels!

June 06, 2023

Btigan is a top notch dealership with a fantastic group of profesional folks focused on solving issues and helping you. More

by Enrique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Idone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2023 -

Enrique responded

Brogan in Totowa is a top notch dealership with a fantastic group of professional folks focused on solving issues and helping you.

Jun 07, 2023 -

Brogan Cadillac Totowa responded

This is exactly the kind of feedback we work hard for at Brogan Cadillac, Enrique! We're thrilled our team has demonstrated our commitment to customer service and earned your confidence. Thank you for all your support!

May 19, 2023

Excellent job. Good timing. Made a big difference in vehicle performance. Advisor reported to me what I needed done and did while I waited. More

by ahmedvip33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Idone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Brogan Cadillac Totowa responded

It's great to hear about your experience at Brogan Cadillac! We're happy to know our team assisted you in a timely manner and addressed all concerns related to your vehicle performance. Thank you for choosing us for your service needs!

May 10, 2023

They are wonderful. mike perry is always very helpful. Car is always washed and vacuumed. Happy with service More

by eroesing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2023 -

Brogan Cadillac Totowa responded

We are thrilled to see that you're happy with Mike's assistance here at Brogan Cadillac! It is our pleasure to ensure your car is always washed and vacuumed! Thank you for taking the time to write this review and trusting us with your vehicle's care.

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