Back

Brogan Cadillac Totowa - Service Center

Totowa, NJ

4.3
115 Reviews

115 Reviews of Brogan Cadillac Totowa - Service Center

Sort by
June 06, 2024

Poor updates on repair process car was there 3weeks nothing was done also asked me to cover the expense on a repair worked on two prior times smh More

by James Coley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony
Jun 06, 2024 -

Brogan Cadillac Totowa responded

James, I'm sorry to hear about the lack of updates and repeated repair issues. This isn't the level of service we aim for, and I apologize for any inconvenience caused. Please reach out so we can address this matter directly. Thank you, Nicole Ely - Customer Service Manager - 973-785-4300

May 20, 2024

Did not honor a gm incentive on my gmc but they honor warranty work on my gmc truck two standards More

by Jbobenko144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Marmolejos
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Brogan Cadillac Totowa responded

Thank you for your feedback. Your comments help us improve, and we’ll strive for consistency in the future. Please reach out if you’d like to discuss this further. - Nicole Ely - Customer Service Manager - 973-785-4300

May 13, 2024

Always greeted with friendly employees They explain all work that needs to be done or recommend Very helpful Nice and comfortable waiting area Cleaned my car after oil change and repairs Highly recomme More

by mishotto8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Marmolejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

Brogan Cadillac Totowa responded

We're delighted to know you had a great experience at Brogan Cadillac! It's our goal to provide friendly service, clear communication and comfortable amenities. Thanks for the high recommendation - we appreciate it!

May 11, 2024

These people or the real car people the best I ever dealt with. professional and honest and I know my Cadillac Escalade is perfect running and performance condition. Ron M and Joe G are consummate prof More

by Mikevino2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Marmolejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Brogan Cadillac Totowa responded

We're so glad to know you had a positive experience with Ron and Joe at Brogan Cadillac! It's great that your Cadillac Escalade is running perfectly. Thanks for the kind words about our team, we appreciate it!

May 05, 2024

The dealership is excellent. Everyone is very professional and friendly. Tony in service is the best More

by Gabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Idone
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Brogan Cadillac Totowa responded

Thank you, Gabe, for stopping by to leave Tony and Brogan Cadillac a wonderful review!

April 19, 2024

The dealer is being very nice to me in the many years I’ve been with them More

by William
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Marmolejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Santana Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Brogan Cadillac Totowa responded

Reviews like this one make our day, William! Thanks from the Brogan Cadillac team!

February 19, 2024

The service dept at the dealership was very helpful with the problems of my vehicle it was a wise choice to return there for service. Wayne the service advisor was very precious on time and cost of the rep More

by geo.900.jas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Idone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne service advisor.
Feb 19, 2024 -

Brogan Cadillac Totowa responded

We're glad to know that our service department at Brogan Cadillac was able to assist you effectively and efficiently. Your kind words about Wayne are much appreciated! We are here for anything else you might need down the road!

February 16, 2024

it was great no problem with it very professional staff they did a great job More

by Dardnas13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Diaz
Feb 18, 2024 -

Brogan Cadillac Totowa responded

Thank you for your confidence in our team! We appreciate your feedback here at Brogan Cadillac. Have a great rest of your day!

January 30, 2024

Brogan takes excellent car of my car. The staff is exceptional!!! Mike Perry is an outstanding service advisor. He keeps me updated on my car’s needs to keep it running well. Rocky is ama More

by Robin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Idone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2024 -

Brogan Cadillac Totowa responded

Robin, we're delighted to know that Mike and Rocky have been taking great care of you at Brogan Cadillac. We appreciate your kind words and look forward to assisting with your next vehicle purchase!

January 20, 2024

Great service I rate the service in sales and in the service departments as superlative. I have been a customer at Brogan since 1971.. J.B. More

by jbparkside
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rakesh Mehrotra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Marmolejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony De los Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Brogan Cadillac Totowa responded

We're delighted to know you've been with us since 1971! Thank you for your loyalty and the great review. We can't wait to see you again at Brogan Cadillac!