Brogan Cadillac Totowa - Service Center

Ronald was pleasant as always and listened when I called his attention to my reason for visit....even the smallest detail; some stratches on passenger side front bumber. I also love that my car always i his attention to my reason for visit....even the smallest detail; some stratches on passenger side front bumber. I also love that my car always is returned washed in & out and looks spectacular! I was in for service/oil change. More

They do not help you after the car is off there lot. Another of miscommunication. Another of miscommunication. More

They are honest, thorough and efficient A pleasure to deal with Recommend them if you are looking to purchase a Cadillac deal with Recommend them if you are looking to purchase a Cadillac More

Pleasant, great personal service Convenient Very knowledgeable Always looking out for my safety Repairs are done correctly knowledgeable Always looking out for my safety Repairs are done correctly More

Very attentive and professional. The service staff was very helpful and knowledgeable about my car problems. Very attentive to my needs. The service staff was very helpful and knowledgeable about my car problems. Very attentive to my needs. More

Did not hear my concerns or document them correctly. Had my vehicle for over 10 days and didn’t communicate the diagnosis nor plan. It wasn’t until I messaged two days before returning that work was sch Had my vehicle for over 10 days and didn’t communicate the diagnosis nor plan. It wasn’t until I messaged two days before returning that work was scheduled but still was not communicated. I left messages w the secretary, did not receive a call back. Was told everyone went home and I could not be helped but received a late call at the end of the day. The person who first helped me took vacation but did not hand off to the covering person is the message I received, followed by the team is short staffed. I work in a hospital. I understand being short on team members but no one was available via text nor phone until the last moment when I was irate. Lost total trust with this branch and would not recommend it to anyone. I would expect better service. More

I went to dealership because my Cadillac CT6 is fading on the top of the car and the side door panels are peeling clearcoat as well as sunroof liner falling inside car and I haven't got a call back from Brog the top of the car and the side door panels are peeling clearcoat as well as sunroof liner falling inside car and I haven't got a call back from Brogan only a hateful harassing rep from GM Bad service More

Service Writer is excellent, text message to keep us informed. On Friday 6/24 called to say vehicle is ready. Picked up on Saturday, all seemed tone corrected, however there is still a rumbling in the informed. On Friday 6/24 called to say vehicle is ready. Picked up on Saturday, all seemed tone corrected, however there is still a rumbling in the A/C. More

My Xt4 broke down and was told it would take 10 days to look at. I ask for service personal and no one was available to talk . I left a message with the service manager and he never called back. I had to b look at. I ask for service personal and no one was available to talk . I left a message with the service manager and he never called back. I had to bring it to a local shop. I am so mad because I bought the car there and serviced it there. You would think they would have the courtesy to respond. I never write negative reviews but I think this was warrranted. More

They’re very polite, courteous and when you need an appointment, they’re willing to accommodate to your schedule.. appointment, they’re willing to accommodate to your schedule.. More