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Brogan Cadillac Totowa

Totowa, NJ

4.6
402 Reviews
Thomas J. Brogan's work ethic brought him to the top of the country's list of salesmen in the 1920's. Starting as a demonstrator at E.A. Brown Auto Company, Inc. in Paterson, New Jersey, Tom diligently worked his way up to president of Brogan Cadillac-LaSalle Company. In 1922, he was honored as the country's leading salesman because of his hard work and volume of sales. In October of 1925, the success of Tom Brogan made it possible to devote a brand new 20,000 square-foot New Jersey facility to Cadillac. Brown-Brogan Cadillac Co. continued to grow and in 1927 Tom Brogan assumed sole ownership. That was the birth of a Brogan tradition that has continued to proudly service the community for 80 years. Let us introduce you to our staff, show you some of our special vehicle offers, and take you through our complete line of new and used inventory. We can help you find exactly what you are looking for.
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112 route 46 East

Totowa, NJ

07512

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Showing 402 reviews

September 14, 2024

They are honest, thorough and efficient A pleasure to deal with Recommend them if you are looking to purchase a Cadillac More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Idone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Brogan Cadillac Totowa responded

Frank, we're delighted to hear you had a positive experience with Brogan Cadillac! Thanks for the recommendation and your kind words. Enjoy your new ride!

September 12, 2024

Pleasant, great personal service Convenient Very knowledgeable Always looking out for my safety Repairs are done correctly More

by Raradada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Idone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Brogan Cadillac Totowa responded

Thank you for the kind words! We're glad to hear that our team at Brogan Cadillac provided knowledgeable and convenient service while ensuring your safety. We appreciate your trust in us for repairs!

September 11, 2024

Very attentive and professional. The service staff was very helpful and knowledgeable about my car problems. Very attentive to my needs. More

by Mapnj1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaylin and Anthony
Sep 11, 2024 -

Brogan Cadillac Totowa responded

Thanks for sharing your positive experience! We're glad to hear our service staff at Brogan Cadillac was attentive and knowledgeable. We appreciate your support!

August 23, 2024

Did not hear my concerns or document them correctly. Had my vehicle for over 10 days and didn’t communicate the diagnosis nor plan. It wasn’t until I messaged two days before returning that work was sch More

by TNitemareBC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy
Aug 23, 2024 -

Brogan Cadillac Totowa responded

We apologize for the lack of communication and oversight you experienced. This certainly doesn't reflect our standards, especially when it comes to addressing customer concerns promptly. We understand your frustration and would like to make things right. Please reach out at your convenience so we can discuss this further. Thank you, Nicole Ely - Customer Service Manager - 973-785-4300

July 27, 2024

I went to dealership because my Cadillac CT6 is fading on the top of the car and the side door panels are peeling clearcoat as well as sunroof liner falling inside car and I haven't got a call back from Brog More

by MD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Marmolejos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ferenchiak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Brogan Cadillac Totowa responded

This is concerning to hear, and we apologize for the lack of follow-up on your Cadillac's issues. We strive for excellent service, and it's clear we've fallen short. Please reach out directly so we can address these problems promptly. Thank you, Nicole Ely - Customer Service Manager - 973-785-4300

June 19, 2024

Service Writer is excellent, text message to keep us informed. On Friday 6/24 called to say vehicle is ready. Picked up on Saturday, all seemed tone corrected, however there is still a rumbling in the More

by jdocjoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Marmolejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Brogan Cadillac Totowa responded

Thank you for the feedback! We're glad to hear our Service Writer kept you informed at Brogan Cadillac. We'd be happy to look into that A/C rumbling issue right away—your satisfaction is important to us.

June 14, 2024

I am customer who lease car 5 times already in same dealership with same sales person I think it's talking itself More

by softpro99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rakesh Mehrotra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Brogan Cadillac Totowa responded

Thank you for your loyalty and continued trust in Brogan Cadillac! We're delighted to know that our team consistently meets your expectations. Looking forward to serving you again!

June 14, 2024

Mark was great to deal with. He answered all my questions and took care of all my concerns. More

by Geobart
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark
Jun 17, 2024 -

Brogan Cadillac Totowa responded

We are glad to hear that Mark provided excellent service. Thanks for choosing Brogan Cadillac.

June 07, 2024

My Xt4 broke down and was told it would take 10 days to look at. I ask for service personal and no one was available to talk . I left a message with the service manager and he never called back. I had to b More

by Bob
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Girl at desk
Jun 07, 2024 -

Brogan Cadillac Totowa responded

Bob, I'm really sorry to hear about your experience. We strive for timely and responsive service, so it's disappointing that we missed the mark here. I'd like to help make this right—please reach out when you can. Thank you, Nicole Ely - Customer Service Manager - 973-785-4300

June 06, 2024

They’re very polite, courteous and when you need an appointment, they’re willing to accommodate to your schedule.. More

by Jo-Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cunha
Jun 06, 2024 -

Brogan Cadillac Totowa responded

Jo-Ann, thanks for highlighting the accommodating service you received at Brogan Cadillac! We appreciate your feedback and are here for any of your future needs!

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