Brogan Cadillac Totowa

Lease of my 2016 SRX I am a repeat customer and have an excellent experience with the dealership and their staff. The purchase process went smoothly. My sales rep, Ron Rod I am a repeat customer and have an excellent experience with the dealership and their staff. The purchase process went smoothly. My sales rep, Ron Rodriguez, was knowledgeable about the product, pursued all insentives available, kept me informed as to the progress of my purchase, and provided a seamless and stress free process. I am very happy with my new vehicle. The service staff has been excellent. My car was always serviced properly, clean, on time, and a loaner was always available if needed. More

Dennis Madigan Rocks! Just picked up my second Cadillac from Brogan Cadillac and Dennis was my salesperson on both. He is very knowledgeable, always available ( I have his Just picked up my second Cadillac from Brogan Cadillac and Dennis was my salesperson on both. He is very knowledgeable, always available ( I have his cell#), and never uses hi pressure tactics. Brogan Cadillac is a great dealership. Great showroom, excellent servicecenter, and very responsive. The whole team at Brogan was very attentive right through getting lease paperwork done and final delivery. Best dealership experience yet. More

Bought 2008 SRX Chett Livingston was the salesperson that I dealt with. He made the buying process simple for me, a guy who does not like going through the process of Chett Livingston was the salesperson that I dealt with. He made the buying process simple for me, a guy who does not like going through the process of buying a car. He was kind, patient, and answered all my question at the dealership and over the phone. More

Purchased 2016 Escalade Luxury Before coming to this dealership, I was working with another dealership in Bergen County, NJ who completely renegged on the verbal deal we discussed o Before coming to this dealership, I was working with another dealership in Bergen County, NJ who completely renegged on the verbal deal we discussed on the phone. Rocky and his team were more than accomodating and went out of their way to get me into the Escalade Luxury edition (Graphite Metallic) I wanted with even a better deal than the previous dealership I was working with. It was a pleasure to deal with their team and handled themselves in a very professional manner versus the typical "salesman" attitude you would experience elsewhere. If you are in the market for a new Cadillac, make Brogan Cadillac your first and last dealership to visit. More

Horrible!!!! I cannot believe that I have take a car there 3 times in one month. The car cost me a total of $3,000 dollars and the only thing that they can said is I cannot believe that I have take a car there 3 times in one month. The car cost me a total of $3,000 dollars and the only thing that they can said is that cars can give problems. It seems that they don't know what they doing there. Be careful before taking the car there. They tell you that they have Certified service but at the end they don't even know what kind of jobs they have done in the car. Never take the care there. I have two cars with GMC but after the experience that I have I am going to GMC and let them know that I will never buy a car from them again....... More

Purchased a 2013 escalade esv premium I worked with Wil Santos one of the sales rep there. Very professional gentlemen and extremely helpful. Worked very close with my family to get us the I worked with Wil Santos one of the sales rep there. Very professional gentlemen and extremely helpful. Worked very close with my family to get us the car we want with the specs we wanted. The entire deal went very smooth and the process moved forward very quickly. I hate going to dealers to purchase a vehicle but this place and with the help of wil made it a very pleasant experience. Thank you for the great service. Will do business again! More

Made the buying process very easy and enjoyable Ask for Victor De La Rosa. He sold me a new Cadillac SRX. I would recommend buying a car from him to anyone. He made the whole experience very enjoy Ask for Victor De La Rosa. He sold me a new Cadillac SRX. I would recommend buying a car from him to anyone. He made the whole experience very enjoyable. More

damaged my truck, horrible rude service Last week I picked up my Escalade from being serviced. I was anxious to get my truck back because they gave me a SRX as a loaner (having 2 kids/strol Last week I picked up my Escalade from being serviced. I was anxious to get my truck back because they gave me a SRX as a loaner (having 2 kids/strollers/personal stuff & bags it was VERY tight being in such a smaller truck) I removed all my personal belongings & unclipped both car seats... as they brought my truck to me, I was speaking to an old friend I ran into there (who was waiting over 20 min for a loaner) The service advisor Victor had left my truck running. I noticed my truck was close to the garage door but I was about to start packing my truck back up. He went to close the garage and before I knew it I heard "CRUNCH" I look and I see the garage door laying on my back bumper. I went into my truck and turned it off (b/c it was left running) and I had my 4 month old in the garage with me and didn't want her to breathe in the fumes. The guys acted like it was no big deal. I was annoyed on so many levels. The main problem was that I pick up my daughter all the way in Waldwick by 5:00 it was 4:30 at this time and I waited 10 min for a manager, and they kept giving me the run around about him. The service advisor kept stalling and tried to get me back in the loaner and out of there. I said I wanted to speak to the manager & if I was getting another rental I needed a bigger truck b/c we would be towing a boat this weekend. **THIS IS WHEN IT GETS BAD** The service advisor Victor then says "A minute ago you were worried about getting your child now your worried about a boat" (Mind you my daughters daycare is open until 6:30 but I pick her up at 5PM everyday with my payment package) First off this service advisor should NOT be mentioning my daughter and should be working on getting the manager as I requested. I was given 5 excuses before I lost it: 1.) We are looking for him 2.) I tried calling him 3.) I can't find him 4.) He just said for us to call him back 5.) He's in a meeting upstairs. At that last one I YELLED... "Then tell him to get out of his meeting" Not until I flipped out did I see they were really trying to get the manager. Finally the service manager, Rich, comes out... and says "sorry I was in a meeting where people are trying to take my money but I dismissed myself for this" Victor then told the manager, He drove the truck in and then the garage door accidentally came down. I stopped and said "No you drive the truck in, got OUT, LEFT IT RUNNING with gas fumes and my 4 month old in the garage, then CLOSED the garage door... it wasn't like there was a glitch with the door" I was just beside myself on the rudeness of this dealer. I then repacked the loaner and reinstalled both baby seats (if you are a parent to little ones you know this is a pain in it's own) They did fix my bumper.. When I returned to pick it up they were all very cold and rude.. As I packed my truck up in the back seat where my 3 year old & 4 month old sit I found a metal sensor from my bumper about the size a piece of Bubble Gum.. I told the manager I have kids what if one of ten swallowed this? He took it and just said "sorry" nothing else. As I leave the dealer and get on the highway my truck starts shaking at 60mph they never balanced my wheels. HORRIBLE & Disgusted... victor was beyond rude (shocked bc HE was the one who damaged my truck) & the manager just has zero comumunication skills. Horrible on all levels! More

Bad Escalade sold to a 78 year old Grandmother Brogan sold my 78 year old mother a 2007 Escalade with a bad engine and refused to replace it or help her replace it. Rich Horton act as if he would h Brogan sold my 78 year old mother a 2007 Escalade with a bad engine and refused to replace it or help her replace it. Rich Horton act as if he would help but has avoided helping. My mother has 4 more years to pay for a car she can't drive. SAME ON BROGAN, RICH HORTON AND CHET don't know how they sleep at night. I'm in the process of seeking legal counsel. Don't buy a car here they are sharks you been warned.!!!!!!!!!! More

Best Car Purchase!!! Thanks to Wil I am in the car I've always wanted and it looks great!!! Easiest person to work with and makes car shopping very layed back!! Thank you! Thanks to Wil I am in the car I've always wanted and it looks great!!! Easiest person to work with and makes car shopping very layed back!! Thank you!! More