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Brogan Cadillac Totowa
Totowa, NJ
381 Reviews
Thomas J. Brogan's work ethic brought him to the top of the country's list of salesmen in the 1920's. Starting as a demonstrator at E.A. Brown Auto Company, Inc. in Paterson, New Jersey, Tom diligently worked his way up to president of Brogan Cadillac-LaSalle Company. In 1922, he was honored as the country's leading salesman because of his hard work and volume of sales. In October of 1925, the success of Tom Brogan made it possible to devote a brand new 20,000 square-foot New Jersey facility to Cadillac. Brown-Brogan Cadillac Co. continued to grow and in 1927 Tom Brogan assumed sole ownership. That was the birth of a Brogan tradition that has continued to proudly service the community for 80 years.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 381 reviews
March 07, 2016
TERRIBLE SERVICE EXPERIENCE !!! On February 1, 2016 I took my Cadillac Escalade EXT to Brogan Cadillac Totowa,NJ to have a body control module installed. I provided the module brand On February 1, 2016 I took my Cadillac Escalade EXT to Brogan Cadillac Totowa,NJ to have a body control module installed. I provided the module brand new GENUINE GM part, if you are familiar with this part you will know that it controls RADIO,WINDOWS LIGHTS AND IF THIS PART IS FAULTY YOUR VEHICLE WILL NOT START. I had this dealership install the part, mind you, this part takes about 10 minutes to install and does not even require any tools to install, at best 1 hour labor charge to program the module with the computer. The point is when I took my vehicle to the dealership my radio was working and when they called to say my car was done Mike asked did I have any issues with my radio I said no why, he said because it's NOT WORKING NOW. I explained the radio worked when I dropped the car off, and I also let him know that their Valet was blasting the radio when he parked the car. Mike said to me well its not working now but for $155.00 per hour we can check it for you I said absolutely not because that is part of installing the module is syncing the radio to the new module. BOTTOM LINE HERE IS. I WAS CHARGED $378.78 FOR INCOMPLETE WORK AND IT APPEARED THIS DEALERSHIPS MOTIVE HERE WAS TO CONTINUE TO GET MORE MONEY FROM ME THEY EVEN TRIED TO SAY THE PART MAY BE FAULTY. I TOOK MY VEHICLE FROM THIS DEALERSHIP TO CADILLAC OF MAHWAH APPARENTLY AT THIS DEALER SHIP THEY HAVE EXPERIENCED PERSONNEL NOT JUST LOOKING TO EMPTY YOUR POCKETS. I WAS EVEN TOLD AT THIS DEALER WHOEVER PUT THE MODULE IN SHOULD HAVE PROGRAMMED THE RADIO WELL BROGAN TOLD ME THE RADIO OR THE PART WAS NO GOOD. COME TO FIND OUT BOTH THE RADIO AND THE MODULE WORKED PERFECT, IN LESS THAN AN HOUR MAHWAH CADILLAC HAD MY RADIO WORKING, $130.00 GOOD THING I DID NOT LISTEN TO BROGAN CADILLAC, THEY WOULD HAVE COST ME THOUSANDS !!! AFTER THEY ALREADY BILKED ME FOR THE $378.78 SERVICE ASSOCIATE MIKE PERRY CONSUMERS BEWARE ?? WATCH THESE GUYS AT BROGAN CADILLAC. I WILL ALSO BE REPORTING THIS INCIDENT TO THE BETTER BUSINESS BUREAU. More
by John's Escalade
Employees Worked With
Mike Perry service advisor
March 05, 2016
A Fantastic Experience I had a tremendous experience at Brogan Cadillac in Totowa. My salesperson Alex was a great help and I felt comfortable right away. I would recommend I had a tremendous experience at Brogan Cadillac in Totowa. My salesperson Alex was a great help and I felt comfortable right away. I would recommend this dealership highly to anyone interested. More
by dodgers55
Employees Worked With
Alex Torres
February 23, 2016
Excellent! No Exceptional Customer Service!! Victor Santana always goes the extra step to ensure that our vehicle is properly serviced. We can always anticipate being treated with the upmost resp Victor Santana always goes the extra step to ensure that our vehicle is properly serviced. We can always anticipate being treated with the upmost respect and consideration. More
by Bramsey39
Employees Worked With
February 19, 2016
Leased a 2016 srx Had the pleasure of working with Dennis Sloyan on this deal..He walked me through the whole process of leasing a vehicle as i had never done this befo Had the pleasure of working with Dennis Sloyan on this deal..He walked me through the whole process of leasing a vehicle as i had never done this before which made it easier to do. On acquiring the vehicle for pickup, he did not let me leave the dealership until the car was basically configured and ready for use. Outstanding service from Mr Sloyan, thanks fro everything Dennis.. More
by blondet1960
Employees Worked With
Dennis Sloyan
February 13, 2016
Purchase of 2012 cadillac escalade Excellent service, pleasant environment. Dennis Sloyan was a pleasure to work with. I would highly recommend Brogan and M. Sloyan to others. When w Excellent service, pleasant environment. Dennis Sloyan was a pleasure to work with. I would highly recommend Brogan and M. Sloyan to others. When we need to trade this car back in for anther Cadillac, we'll be back to Brogan. More
by BruceHoch
Employees Worked With
Dennis Sloyan
February 13, 2016
Ask for Dennis Sloyan I enjoyed working with Brogan Cadillac, especially Dennis Sloyan. He really goes out of his way to earn your business! It is like having a friend in I enjoyed working with Brogan Cadillac, especially Dennis Sloyan. He really goes out of his way to earn your business! It is like having a friend in the business. I worked with Dennis at another dealership and he wouldn't let us leave until we found a vehicle and price that fit our budget. This purchase was for my dream vehicle and I found what I wanted at the right price and Dennis took excellent care of me. Make sure you tell him that Carmine sent you! More
by carmine.iacullo.9
Employees Worked With
Dennis Sloyan
February 13, 2016
Exceptional service and personal care. 3 yrs. ago I leased my SRX with these folks and loved the service and attention that I received. Yesterday, they bought back my 2013 SRX and put me in 3 yrs. ago I leased my SRX with these folks and loved the service and attention that I received. Yesterday, they bought back my 2013 SRX and put me in a new one. I got a great deal and the exact color I wanted. Ron, my salesman both times, was outstanding! I recommend them highly. More
by robert d
Employees Worked With
Ronald Rodriguez
February 11, 2016
The New Red Baby Adam was such a delight to enhance our car buying experience, that I shall recommend all of our friends to see him for their Cadillac. He truly went Adam was such a delight to enhance our car buying experience, that I shall recommend all of our friends to see him for their Cadillac. He truly went above and beyond the usual sales position. He remembered that we wanted a C D player, without our writing it down, and saw to it that it was included. Without hesitation, we would deal with him again. More
by CT wife
Employees Worked With
Adam Gabriela
February 06, 2016
A Professional and dare i say enjoyable shopping experience. I would like to thank Adam Gabriela and also Cliff Beebe who i first initiated e-mail contact with, and expressed interest in a late model used car wh I would like to thank Adam Gabriela and also Cliff Beebe who i first initiated e-mail contact with, and expressed interest in a late model used car which was featured on there website. All conversations either e-mail and telephone where professional and polite. I then visited Brogan Cadillac and Cliff introduced me to Adam and we test drove and discussed the vehicle in depth and he was very personable and informed. We soon agreed on a price and all manners of the deal including the finance dept securing me a better rate of financing then my own bank. The car was delivered clean and detailed and small requests to finalize the transaction where taken care of. Thanks once again to Adam Gabriela and Brogan Cadillac for a easy going and enjoyable stress free experience. More
by PZM1
February 01, 2016
My Experience was wonderful Our experience with Brogan was as good as when I bought my first Caddy with you in 2008 Very professional with no pressure to buy Our experience with Brogan was as good as when I bought my first Caddy with you in 2008 Very professional with no pressure to buy More
by jewel
