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Brogan Cadillac Totowa
Totowa, NJ
407 Reviews
Thomas J. Brogan's work ethic brought him to the top of the country's list of salesmen in the 1920's. Starting as a demonstrator at E.A. Brown Auto Company, Inc. in Paterson, New Jersey, Tom diligently worked his way up to president of Brogan Cadillac-LaSalle Company. In 1922, he was honored as the country's leading salesman because of his hard work and volume of sales. In October of 1925, the success of Tom Brogan made it possible to devote a brand new 20,000 square-foot New Jersey facility to Cadillac. Brown-Brogan Cadillac Co. continued to grow and in 1927 Tom Brogan assumed sole ownership. That was the birth of a Brogan tradition that has continued to proudly service the community for 80 years.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 407 reviews
April 22, 2022
Victor greeted me warmly and remembered my name! Everything was very clean and I was in and out very quickly. Everything was very clean and I was in and out very quickly. More
by peggy
Employees Worked With
April 20, 2022
Excellent service Victor always takes care of me my car always come’s out clean after service always come’s out clean after service More
by carmen10
Employees Worked With
April 19, 2022
Great dealership. Pleasure to work with. Rakesh, the manager is the best. Highly recommend them Pleasure to work with. Rakesh, the manager is the best. Highly recommend them More
by Ronni
Employees Worked With
February 24, 2022
General manager was rude when I called regarding an issue. She did not address my issue, keep making excuses for completely irrelevant problems, and called me a liar. They in fact lied to me about doin issue. She did not address my issue, keep making excuses for completely irrelevant problems, and called me a liar. They in fact lied to me about doing a service on one day that actually was not completed until the next day. Will never use or recommend this Cadillac. They should be disappointed with their customer service because I felt truly attacked when I was just trying to give them a heads up on how to improve their service. Zero sympathy for issues they created and very poor communication. More
by macieagriffin
Employees Worked With
Nicole
December 16, 2021
I have been a customer since 2009 and Vic Santana has been my service advisor. He is reliable, helpful and a pleasure to work with. I trust his advise and know that my escalade will be serviced correctly been my service advisor. He is reliable, helpful and a pleasure to work with. I trust his advise and know that my escalade will be serviced correctly. More
by Barbara
Employees Worked With
December 10, 2021
Car purchase: Dealership is fine - good people all around. Stay away from Joe Guerra - before the ink is dry on a contract, he becomes rude and a bully. Really bad experience - shameful. around. Stay away from Joe Guerra - before the ink is dry on a contract, he becomes rude and a bully. Really bad experience - shameful. More
by ralph
Employees Worked With
Joe Guerra
September 13, 2021
Service department needs help un professional I will never again deal with that department u can’t trust ther word very very un professional wow never again deal with that department u can’t trust ther word very very un professional wow More
by Rafaelperez248
Employees Worked With
Antony real un professional
August 13, 2021
I have know Tony for many years as far back when he worked for Feldner Cadillac in Hackensack. Tony has a great personality and is always there for service questions, answer questions about car problem worked for Feldner Cadillac in Hackensack. Tony has a great personality and is always there for service questions, answer questions about car problems. He is always there if you need emergency or regular service. Keep upkthe good work… More
by MartyB
Employees Worked With
July 20, 2021
Terrible service department, unorganized, poor communication and no regard for clients time. We were advised 1 day needed to service issue, now we are on day 4. communication and no regard for clients time. We were advised 1 day needed to service issue, now we are on day 4. More
by CT6
Employees Worked With
