Brogan Cadillac Totowa

Excellent service Victor always takes care of me my car always come’s out clean after service always come’s out clean after service More

Great dealership. Pleasure to work with. Rakesh, the manager is the best. Highly recommend them Pleasure to work with. Rakesh, the manager is the best. Highly recommend them More

General manager was rude when I called regarding an issue. She did not address my issue, keep making excuses for completely irrelevant problems, and called me a liar. They in fact lied to me about doin issue. She did not address my issue, keep making excuses for completely irrelevant problems, and called me a liar. They in fact lied to me about doing a service on one day that actually was not completed until the next day. Will never use or recommend this Cadillac. They should be disappointed with their customer service because I felt truly attacked when I was just trying to give them a heads up on how to improve their service. Zero sympathy for issues they created and very poor communication. More

I have been a customer since 2009 and Vic Santana has been my service advisor. He is reliable, helpful and a pleasure to work with. I trust his advise and know that my escalade will be serviced correctly been my service advisor. He is reliable, helpful and a pleasure to work with. I trust his advise and know that my escalade will be serviced correctly. More

Car purchase: Dealership is fine - good people all around. Stay away from Joe Guerra - before the ink is dry on a contract, he becomes rude and a bully. Really bad experience - shameful. around. Stay away from Joe Guerra - before the ink is dry on a contract, he becomes rude and a bully. Really bad experience - shameful. More

Service department needs help un professional I will never again deal with that department u can’t trust ther word very very un professional wow never again deal with that department u can’t trust ther word very very un professional wow More

I have know Tony for many years as far back when he worked for Feldner Cadillac in Hackensack. Tony has a great personality and is always there for service questions, answer questions about car problem worked for Feldner Cadillac in Hackensack. Tony has a great personality and is always there for service questions, answer questions about car problems. He is always there if you need emergency or regular service. Keep upkthe good work… More

Terrible service department, unorganized, poor communication and no regard for clients time. We were advised 1 day needed to service issue, now we are on day 4. communication and no regard for clients time. We were advised 1 day needed to service issue, now we are on day 4. More

Great ExperienceI purchased an Escalade from Brogan Great Experience I purchased an Escalade from Brogan Cadillac last month. Cliff did an outstanding job listening to my needs and delivered exactly wh Great Experience I purchased an Escalade from Brogan Cadillac last month. Cliff did an outstanding job listening to my needs and delivered exactly what I requested. Both he and Russ exceeded my expectations and made my purchase a very simple and welcoming process. More

I called and talked to a salesman about buying a car from their inventory. Despite many promises, it took days for them to put together the lease numbers. They told me the lease paperwork had to be overnig their inventory. Despite many promises, it took days for them to put together the lease numbers. They told me the lease paperwork had to be overnighted to me for signature, and that it shipped to me on Friday. On Tuesday, i called to check on it, and it had never been shipped. Once they got the paperwork back, it took a week to arrange transport of the car to me in Ohio, and again, despite daily commitments that it would be delivering to me, it took a week to get here. They did not put the temporary tags on it, and said they would overnight them to me (which they did not do until i called 2 days later). Finally, the interior was dirty when i received the car. not a Cadillac experience. More