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Brogan Cadillac Totowa

Totowa, NJ

4.5
389 Reviews
Thomas J. Brogan's work ethic brought him to the top of the country's list of salesmen in the 1920's. Starting as a demonstrator at E.A. Brown Auto Company, Inc. in Paterson, New Jersey, Tom diligently worked his way up to president of Brogan Cadillac-LaSalle Company. In 1922, he was honored as the country's leading salesman because of his hard work and volume of sales. In October of 1925, the ...
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112 route 46 East

Totowa, NJ

07512

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Showing 389 reviews

June 07, 2022

Well organized, clean, and neat. the employees are friendly, courteous, and professional. the service provided is prompt and accurate. More

by smorosidibe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Marmolejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2022 -

Brogan Cadillac Totowa responded

Your confidence in our work means the world to us! Thank you for choosing Brogan Cadillac and for sharing your positive feedback. We look forward to your next visit!

Jun 08, 2022 -

smorosidibe responded

Look forward to continuously servicing with you.

June 07, 2022

Picked ordered part they installed it also did oil ch. and rotation did not take long More

by WF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Idone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Marmolejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2022 -

Brogan Cadillac Totowa responded

We are thrilled that we could assist you with your parts and service needs! Thank you for choosing Brogan Cadillac and for stopping by to share your feedback. Have a wonderful day!

June 07, 2022

It was very easy to get an appointment for an oil change. When i got to the dealer I was immediately helped and they took my car. I waited just over a half hour and it was done. Very pleased with the serv More

by nancyd16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Marmolejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2022 -

Brogan Cadillac Totowa responded

Our sincerest thanks to you for taking the time to leave us this excellent review! We're thrilled that you felt getting an oil change here at Brogan Cadillac was accessible and smooth. We hope to continue working with you!

May 27, 2022

Very good service you wait to long they will get to your problems and tell what they can to help you Very relaillable dealer More

by sowcar78
Recommend Dealer
Yes
Employees Worked With
Victor Santana Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2022 -

Brogan Cadillac Totowa responded

Thank you for your kind words! We are so glad that you can trust our Brogan Cadillac team to provide accommodating and helpful service. Have a great weekend!

May 26, 2022

We went into the garage to get into the car and go to Home Depot for plants and the car wouldn’t start. It was doing weird things. So I called the dealership and they gave me a number to call for assista More

by Philoddo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2022 -

Brogan Cadillac Totowa responded

We are happy to hear that our team could get you driving safely and smoothly again. Thank you so much for taking time to post about your experience! For all your future auto needs, Brogan Cadillac will be here to assist you.

May 23, 2022

Arranged for transportation to and from the dealership so that I could avoid a six hour wait to repair my Cadillac XT-5.while having to sit in the waiting room And also repaired and serviced my vehicle to More

by BBonder38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Idone
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Brogan Cadillac Totowa responded

Thank you for trusting us with your vehicle! We are so happy to hear that your service process went smoothly and we appreciate you mentioning Tony and TJ. For all of your future auto needs, Brogan Cadillac will be here to help!

May 24, 2022 -

BBonder38 responded

Shoutout to Ron and Rake too !!! I do business at Brogan because of all the customer sales and service excellence ……for so many years ……from so many people ….Thanks, Brogan !!

May 18, 2022

Very professional Salesman Great personality very informative will definitely and happy to do another deal with him More

by george
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony De los Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022 -

Brogan Cadillac Totowa responded

We will always be happy to do business with you, George! Thanks for choosing Brogan Cadillac and we'll see you next time!

May 14, 2022

I am not satisfied with your service. I came to you for the battey problem. That morning, I jump-started my car. Due to this the AC started blowing hot air. You lied to me that there More

by Cadillac Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tony Idone
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Brogan Cadillac Totowa responded

This is highly concerning to read as we run an honest business and never intend to take advantage of our clients. I'm sorry you have some concerns about our service evaluation, and I think it would be helpful if we talked through this directly. Please give me a call, if you are willing - I am unable to determine your contact details from this review. Best, TJ Ely - General Manager - (973) 200-4515

More
May 16, 2022 -

Cadillac Owner responded

You may want to run an honest business, but are all of your employees honest? My car is 2019 and still under warranty. There was no problem with the AC and no repairs were made. When the battery ran out, hot air started coming from the AC, I'm sure of that. It was a given reason to take money from me. The battery has been tested and found the battery is good and there is no charge for it but they received more than the Faultless AC. Two days later I had the same problem again. I started my car with jump start. The AC was blowing hot again, I unplugged the battery cables and plugged them back in. The AC started working normally. Then I went and bought a new battery and changed it, no problem. Let your honest employees read the GM forums. Maybe they'll have more logical excuses and learn something. No matter what you say as an administrator, I will not forgive the injustice done to me. I will warn my acquaintances and friends not to go to you.

More
May 04, 2022

Joe Diamond did an excellent job in putting a deal together for us to purchase a new CT5. He is very pleasant to work with. More

by joe.padalino
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Diamond
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Brogan Cadillac Totowa responded

Joe, thank you for the great review! We are so glad to hear that Joe delivered such a successful purchase experience. Drive safely in your new vehicle, and we hope to see you back again at Brogan Cadillac!

May 03, 2022

Tony Idone. has provided the excellent service on my CTS that had a ruptured right front tire. . He gave me advice by telephone,then ordered the tire , when tire More

by Aloha ria
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Idone
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2022 -

Aloha ria responded

See above praise of Tony Idone

May 03, 2022 -

Brogan Cadillac Totowa responded

Thank you for trusting us with your Cadillac CTS! It's great to hear that Tony helped your repair process go smoothly and we appreciate you taking time to commend him. Safe driving from all of us at Brogan Cadillac!

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