Bergstrom Ford of Green Bay

Sell you Lemon of vehical and don't stand behind it. Owned little over month and want to trade jeep back since was in shop 4 times already. Want me to take 7000 dollars less than what I just paid. Ripe Owned little over month and want to trade jeep back since was in shop 4 times already. Want me to take 7000 dollars less than what I just paid. Ripe off used car lot. Don't stand behind the vehicles that have issues More

I was told by an oil change outfit that my beloved Ford Taurus was leaking transmission fluid. The staff and mechanics at Bergstrom found the real problem and it was repaired promptly. Mr Chris, Ms Nicole Taurus was leaking transmission fluid. The staff and mechanics at Bergstrom found the real problem and it was repaired promptly. Mr Chris, Ms Nicole and Ms Alicia were great. ….. from now on I am only taking my Ford Taurus to Bergstrom Thank you all More

We bought a 2025 Platinum Explorer from our salesperson, Haley. She was fantastic. Very thorough and easy to work with. The process was streamlined and her level of expertise about the vehicle was great. Haley. She was fantastic. Very thorough and easy to work with. The process was streamlined and her level of expertise about the vehicle was great. But it didn’t stop there. The sales manager, Gary, helped us work through the final details and the finance manager, Creed, helped us close it out. After all that Haley went through the whole vehicle to show us all the accessories. Wow what a great experience! That’s how it should be done. Thanks Bergstrom Broadway Ford! More

After a mishap of timing for service, we were sent here! ! No waiting and got right in The staff were accommodating and amazing, super Friendly. Nicole Korth Especially. Thank you for your service and accomm ! No waiting and got right in The staff were accommodating and amazing, super Friendly. Nicole Korth Especially. Thank you for your service and accommodation. More

We recently purchased a Ford Bronco Sport and want to thank Bergstrom Ford Green Bay for hiring a professional staff in Sales (Alma , Jay) and Finance (James) among others. Our experience specifically thank Bergstrom Ford Green Bay for hiring a professional staff in Sales (Alma , Jay) and Finance (James) among others. Our experience specifically with Alma - our Sales Advisor - was quite positive as she helped us navigate our purchase of a new Bronco Sport and a fair trade in on our 2018 Ford. Starting with initial introduction to Alma, walking us through a review of current inventory, detailed information on options and relative costs to the bottom line, AND asking us what we wanted and listening to our needs - Alma helped us identify a Bronco Sport for test drive. Alma reviewed all the Bronco features while sitting in the vehicle with us. Alma knows a great deal about these vehicles and communicated with us in a direct and professional manner. Most of all - we saw Alma as "customer focused" and are happy to highly recommend her to each customer who wants a sales person who listens and has the skills to be friendly and communicate clearly. Thank you , Alma! More

Everyone was helpful and nice. Haley was great demonstrating all the wireless features on the vehicle. They called me within the week to finish my tow package installation. Ever Haley was great demonstrating all the wireless features on the vehicle. They called me within the week to finish my tow package installation. Everyone was great! Although I don't remember my finance guy's name, he was very professional. More

I was really hoping that the new ownership would clean up a service department that's beyond poor. Unfortunately, as of today, that's not the case. This is the closest Ford dealership to my home. I purchased a service department that's beyond poor. Unfortunately, as of today, that's not the case. This is the closest Ford dealership to my home. I purchased multiple brand-new diesel pickups from them. Yesterday my truck threw a check engine light. This morning I went to the dealership (after calling multiple times with no answer from service) with the diagnostic trouble code in hand, along with Ford's technical service bulletin and the part number of the sensor that needed to be changed. I spoke to Jason in service who told me that I'd need to pay a $200 diagnostic fee before he could tell me anything. I explained that I had all the info, and was looking for a budgetary price to complete the TSB. he responded (without looking at anything) $1500, and we're booked out 3 weeks. I laughed and said the part is $250 and the TSB states is a 0.6 hour job. He said that's warranty time and it will take us at least 2 hours...Not sure how 2 hours and a $250 part comes to $1500, but I'd had enough. I went to the parts counter purchased the part for $250 and changed it myself in 35 minutes. I have no doubt if I were a little old lady, or someone who didn't have the skills to diagnose and repair this myself, they would have gladly charged me $1500 for a repair that could have been under $500. This is the type of poor customer service that made me abandon this dealership 3 year ago. Back then it was a steering sensor with a DTC and TSB, that cost $150 to replace and they tried to charge my wife over $2000 for a whole new steering column. I was hoping that new ownership would have corrected the greasy tactics but I guess it hasn't. Buyer and customer beware, these guys are more than willing to overcharge you for simple repairs. More

Great customer service and help with buying my new truck would recommend to anyone to go there to buy a vehicle and it gets done fast and efficiently would recommend to anyone to go there to buy a vehicle and it gets done fast and efficiently More

Linda was a pleasure to work with. Very friendly, kind and helpful. She made the process less painful as I hate spending that kind of money. Thank you Linda! Very friendly, kind and helpful. She made the process less painful as I hate spending that kind of money. Thank you Linda! More

We worked with Cory Jones on purchasing a vehicle. Cory was very knowledgeable on the different vehicles we were looking at. He knew the features, gas milage, warranties...etc. for all of them right Cory was very knowledgeable on the different vehicles we were looking at. He knew the features, gas milage, warranties...etc. for all of them right off the top of his head. He also could tell us all of the fees involved on making the purchase. He was very friendly and easy to work with. He was even willing to look up other vehicles that were at your other locations in case there would be another one that would be a better fit for us. He listened to what we were looking for in a vehicle and helped us find one that met our needs. We purchased a 2020 Chevy Trax. Thanks Cory for the excellent service!! We will be recommending Cory to all of our friends and family. More