Bristol Honda
Bristol, TN
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I purchased my vehicle here new, and have had nearly every service performed here. Honestly, wishing I hadn't. I'd like to start with the least concerning issue, they WILL try to upsell you on maint every service performed here. Honestly, wishing I hadn't. I'd like to start with the least concerning issue, they WILL try to upsell you on maintenance you don't need. I brought in a vehicle with 29k miles, and they tried to sell me a transmission service. I'm assuming hoping I didn't know any better. Sadly, for the service department, I am familiar with the maintenance schedule of my vehicle. Both severe duty and regular and even under severe use, which I don't do any of quite frankly, the soonest it would have to happen is over 45k miles. The excuse I was given? The computer suggested it. So please know this, if you don't read any further, they will try to sell you service you don't need. Then most recently, the collision mitigation braking system in our vehicle caused us to nearly be rear-ended by a fully loaded 18 wheeler on old Airport Rd. This problem is known enough that there are notices in the manual that tell you when it can't be relied on, and there's a federal investigation into the issue that has seen people killed. More information here : https://apnews.com/article/honda-crv-accord-investigation-automatic-emergency-braking-124acfe71b835ccd5cf1d6c49ff8f877 I came in to discuss the system, and was met with an unpleasant man who was sure to tell me that he's worked for several different car manufacturers and none allow you to disable this dangerous system permanently. Only every single time you start the car. For the people who don't drive the car often, that's a problem. Even for me, who is the primary driver, that's a problem. I tried to bring the conversation around, what happens if I forget and have a fatal car crash? Well, Brandon told me that it wasn't his problem. I'm attaching the audio of that part of our conversation. That was enough for me, I knew then I would get nowhere with this dealership. How a person could say that another is staggering to me. But I guess that's the quality of people working for this dealership. https://photos.app.goo.gl/LCn4KQRfuUmj1Z319 More
This place is over priced on everything they have to offer, I would definitely shop around and get price check at other dealerships before you purchase anything from this place!!! offer, I would definitely shop around and get price check at other dealerships before you purchase anything from this place!!! More