Brinson Ford of Athens - Service Center

I took my car in for an oil change and purchased the works package; they did not vacuum out my car. I expected them to at least vacuum out the front driver's floor and the front passenger's floor. works package; they did not vacuum out my car. I expected them to at least vacuum out the front driver's floor and the front passenger's floor. More

Brinson kept my vehicle for three days and never fixed it. i was given various excuses for why it was not repaired including the computers were down all day only to be called thirty minutes later to be to it. i was given various excuses for why it was not repaired including the computers were down all day only to be called thirty minutes later to be told it was ready. I also had a metal clip on my console I use to fasten my small dog to the seat belt and it had been stolen. I ended up taking my ford to all star in Palestine and will not return to Athens! there is more to complain about but this will suffice. More

Very good service,excellent staff and they work to make sure they get everything right the first time. Would highly recommend their fantastic service department! sure they get everything right the first time. Would highly recommend their fantastic service department! More

We are treated wonderful every time we have our van serviced. The loaner car lets us keep on going until the van is done. THANKS serviced. The loaner car lets us keep on going until the van is done. THANKS More

The service dept at Brinson Ford Athens has great people throughout. the repair of our vehicle was done with pride and quality. The number of items that were repaired or replaced were numerous so the repa throughout. the repair of our vehicle was done with pride and quality. The number of items that were repaired or replaced were numerous so the repair process was lengthy. I received frequent updates from Bill Parrot, Mac Fowler, Kristy Blackard and Greg Frazier pertaining to parts needed/availability, progress of repairs per automotive system ie: Brakes, fuel/carburation, steering/front end, E-Brake and electrical. The technicians that worked on the vehicle were courteous, professional and informational when I had the opportunity to talk with them about the vehicle repairs. More

Our family has been a customer of Brinson Ford Lincoln for many years. It is always a pleasure to do business with the curteous and caring staff. They treat us like family and care for us calling us by na for many years. It is always a pleasure to do business with the curteous and caring staff. They treat us like family and care for us calling us by name each time they see us drive up. We would highly recommend Brinson Ford and plan to continue doing business with them for all of our vehicle needs. More

I have had my car and Motor Home in for service several times and have been very satisfied every time. The work has been done in a timley manner and quality work. Wm. D. Rogers times and have been very satisfied every time. The work has been done in a timley manner and quality work. Wm. D. Rogers More

Bill Parrot has been outstanding, extremely professional, courteous and the main reason I countinue to utilize Brinson. He is responsible for me buying the 2010 Lincoln Towncar thatI purchased on 12/7/2012. courteous and the main reason I countinue to utilize Brinson. He is responsible for me buying the 2010 Lincoln Towncar thatI purchased on 12/7/2012. This is the third Lincoln that I have purchased from Brinson. Bill is the main reason that I drive from Tyler to have my cars serviced. Brinson has been a dealer that I have learned to trust. I could do business in Tyler but because of the way that I have been treated; I have elected to drive from Tyler to Athens to purchase and service my vehicles. I hope our relationship continues as it has and I certainly expect that to be the case. More

My asociation with the dealer has to do with the service department. A very difficult intermittent fuel system problem persisted with an F 150 pickup. It required tenacity to find the problem with the failu department. A very difficult intermittent fuel system problem persisted with an F 150 pickup. It required tenacity to find the problem with the failure. The service department found the problem and repairs were made. More

The wait time while service is being done is quite good. The waiting area has a good TV and the coffee is always available and good and hot. What is most important to me is when I request a certain service The waiting area has a good TV and the coffee is always available and good and hot. What is most important to me is when I request a certain service not be performed they honor my request without a negative response.There are many area service places available at a lessor price but at Brinson I always know what I am getting. Bottom line! I trust them to do what they say they are going to do with approved FOMOCO products. The car wash is a nice added thankyou for your business. If I need a service or tires, etc they let me know without a lot of pressure to purchase from Brinson. My Ford Ranger and its' predecessor Ranger never had service anywhere but Brinsons. It is to bad I will not be able to purchase a new Ranger in the Future! Over the years we have owned Ford 500 Convertable, Escort and Ranger. Since Ranger will not be available it is imperative that I keep our Ranger in tiptop shape. Message to Brinson for Ford: Bring back the Ranger. The F150 I am sure is great but not for 80 year olds. our Rangers in the past have been to California and back, Pennsylvania and back. Its, reliability has always been without question. Why a Ranger? It is a truck, over the road touring vehichle and dependable. Thank you. Ruth More