Brinson Ford of Athens

Service was as planned. X x x x x x x x x x x X x x x x x x x x x x More

Brought my F150 Raptor in week before my service appt to be sure any required parts would be available on the service date. Service was for oil change, drivers door noises (only when hot outside temps) and be sure any required parts would be available on the service date. Service was for oil change, drivers door noises (only when hot outside temps) and front driver fender flare reattachment (broken holding clips). Was told by service rep flare clips would be in stock items. When service was done one week later was told by service tech flare clips were not available and had to be ordered. Tech could not duplicate door noises. After service was completed I noticed my tires had not been rotated and returned the truck and was told by the service rep they were but had not been reset. I keep rear tire pressure 3 psi lower (35) than the fronts (38) religiously and I noticed the tire press sensors (TPM) were still reading the same pressures as mentioned above. I returned the truck and asked again why had the tires not been rotated? Was told by the rep they were. Again I asked that they get rotated. Rep said OK and went to get it done. Minutes later Rep and Tech came into the service area waiting room and asked what tire pressure do I want them set to and I replied with "DON'T change them leave as is" so I know they were rotated (should see higher press in rear and lower in front). When told truck was ready I see all tires were set to 38 psi. I still believe the tires were not rotated but only corrected with tire pressures I had asked NOT to change. More

Great employees! Very helpful. Put us in the truck I wanted and wasted no time to get the paperwork done. Very helpful. Put us in the truck I wanted and wasted no time to get the paperwork done. More

Sold me a truck with the ac not working & cab mounts worn out, very disappointed out, very disappointed More

The man (Tony) was all over the place on the recall of my airbags. He never gave me a straight answer on how long it would take, this went on for a week before he told me it would take 4 1/2 hours when all o airbags. He never gave me a straight answer on how long it would take, this went on for a week before he told me it would take 4 1/2 hours when all other dealerships said it would take at least 2days.He then said he could pick it up then said no to that He then said he would get me a loaner vehicle then said he no to that. So now I am worried about all the difference and jumping around so I told them I would go to Tri-County and they called trying to block my recall work through them. Not a happy customer with the service I got this go around and not sure I will ever return. Ford has usually been pretty up front and honest but this was not a good experience. Thank you More

Brinson Ford has always been diligent in making sure they identify the needs of my vehicle, while keeping the costs reasonable. I have the utmost confidence in the Brinson Ford service department. identify the needs of my vehicle, while keeping the costs reasonable. I have the utmost confidence in the Brinson Ford service department. More

Got there little early, got right in. Work was done, as per conversation. Items checked as per schedule. Work was done, as per conversation. Items checked as per schedule. More

Tony in your service department went above and beyond! Great experience! I had to have AAA come out to unlock, and jump start my car because I could not get into it. Then I called Brinson Service and To Great experience! I had to have AAA come out to unlock, and jump start my car because I could not get into it. Then I called Brinson Service and Tony answered, told him my problem, thought I needed a new battery plus my general Maintenace was due could he help me. He got me in asap. He explained everything to me in detail and was very professional. He also showed me some things on the car I didn't know about. He went above and beyond what I expected, even better than the Mercedes and Lexus dealerships from previous cars I had before. More

Great company. Sales reps are very helpful. Our company has purchased 5 F150's over the last year and a half and will definitely use them again. Sales reps are very helpful. Our company has purchased 5 F150's over the last year and a half and will definitely use them again. More