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Brinson Ford of Athens
Athens, TX
725 Reviews
Family owned and operated since 1992, Brinson Auto Group is dedicated to providing a fun, hassle free buying experience and excellent customer satisfaction. We maintain a positive and productive work environment and we conduct business in a way that promotes the highest principles of integrity and ethical behavior.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 PM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 725 reviews
January 07, 2015
Great People!! Everyone I dealt with was most helpful! Erin was an absolute sweetheart and worked her tail off to take care of us and I couldn't be happier with the Everyone I dealt with was most helpful! Erin was an absolute sweetheart and worked her tail off to take care of us and I couldn't be happier with the results! An overall great group of people, and a wonderful atmosphere! More
by Colton_Scott
Helpful January 03, 2015
Great customer service. Erin and Scott were very helpful in my search for a truck. They were knowledgeable and very friendly. Thank you for your help and kindness. Erin and Scott were very helpful in my search for a truck. They were knowledgeable and very friendly. Thank you for your help and kindness. More
by Dbax33
December 27, 2014
Used truck purchase Stephen was a wonderful salesman. Very friendly, knowledgable and helpful. Will definitely come back for future vehicle needs. It was a pleasure do Stephen was a wonderful salesman. Very friendly, knowledgable and helpful. Will definitely come back for future vehicle needs. It was a pleasure doing business with Stephen and Brinson. Thank you! More
by Kathy
December 20, 2014
Hidden Fees I recently traveled to Brinson Ford of Athens to buy a used car. I spoke with Erin Hankins on the phone as well as e-mailed and texted. I believe she I recently traveled to Brinson Ford of Athens to buy a used car. I spoke with Erin Hankins on the phone as well as e-mailed and texted. I believe she intentionally misled me. Before I came to test drive the car I asked what fees there would be on top of the advertised price. She initially said none other than sales tax, then said there would be a small titling fee. I questioned her about paying sales tax since I was from out of state but she checked with someone and said they would match the sales tax rate of the county I live in and have me pay sales tax at their dealership. I said that would be fine and gave her the number to my county clerk's office so she could determine the appropriate sales tax rate. I asked her to send me an e-mail detailing the final cost of the car with all fees and tax included, which she did. After test driving the car and deciding to buy it I went into a different office to write a check and sign a few final papers. The paperwork didn't say anything about sales tax and when I asked if it included the tax the guy (forgot his name) said no. The extra $480some dollars was FEES. I explained how I'd been told by Erin that there wouldn't be ANY FEES other than $35 for titling plus sales tax. He said that wasn't Erin's job, it was his job and these were standard. Eventually he reduced the fees some and I bought the car. I e-mailed Erin explaining my Confusion regarding the fees. She apologized but offered no explanation and didn't make any attempt to resolve the issue. We talked about taking the car with us or leaving it for 3 days then picking it up on our way back home. Erin wanted us to leave the car so they could fully detail it. When we came back three days later Erin wasn't there, and we waited around while others at the dealership tried to figure out what to do. The car had not been detailed; it still had the window sticker goo inside on the windows. UPDATE 1.6.15 I wrote my original review Saturday, December 20. I received a response from Amanda (I'm assuming Amanda Weaver) Monday, December 22, saying she was researching what I had said in this review. I replied that I would be happy to provide any e-mails or texts between Erin and myself. I haven't heart anything since. Also, I noticed that once the review finally posted to this site it didn't show up as a review for Erin Hankins. I contacted dealerrater.com and they replied that the dealership CHOOSES which reviews get attached to the person being reviewed. Since my review is negative Brinson Ford doesn't include it under their salesperson. Dealerrater is geared toward providing positive feedback for dealers. When I provided my original review I received a message explaining that since my review was negative it wouldn't post right away, and would only post to the site if I logged in and acknowledged the response the dealership made to my review. I imagine many negative reviews never post to the site because the reviewer either doesn't realize they have to keep logging in to the site to acknowledge dealer responses or the reviewer doesn't want the hassle of confrontation with the dealer. More
by farmer_luke
Employees Worked With
Amanda Weaver
December 16, 2014
Amazing! My experience to getting this new car went far and beyond! I am really happy how it turned out. Whitney was amazing and very patient with all question My experience to getting this new car went far and beyond! I am really happy how it turned out. Whitney was amazing and very patient with all questions and, she answered them all in ways I could understand everything. If I could I would give Whitney the highest rating I possibly could I would! I have no regrets with anything and If I find anybody who needs a vehicle I will defiantly be sending them her way! More
by Bugaboo2012.ka
Employees Worked With
Whitney Lozano
December 11, 2014
Great People to work with. I researched vehicles on the internet and found what I thought may meet my wants. I visited the dealership and met Wyle McClintock outside the front I researched vehicles on the internet and found what I thought may meet my wants. I visited the dealership and met Wyle McClintock outside the front door. I told him what I had come to look at and he briefly showed me and my wife the vehicle. He had another customer that he was working with so I was handed off to another sales person. We discused the price of his vehicle and then discussed my trade in. He left and came back with the figures on a paper and said that is what the offer was. I told him that either his vehicle was a little high or he wasn't offering enough for my trade in. I pretty well found out that that was the price. I thanked him for his time and we left the dealership. I though that that was the end of that particular vehicle and would continue my search elsewhere. The next day Wyle called me and said that he needed to sell the vehicle. I told him what price and trade in I was offered. I told Wyle what I wanted for my trade in which was more than I ws offered. He said that if I would bring in my trade in so they could see it, they may could offer me more. I took my vehicle in and they looked it over and agreed that what I proposed was agreeable with them. We made the deal and I drove home in the vehicle that I was looking for. If it wasn't for Wyle in calling me back. They would not have sold the vehicle and I would not be driving the vehicle that I was looking for. Wyle Made the difference. More
by jackienations
December 04, 2014
my car salesperson Erin is the best ! Even though I couldn't get the truck I wanted, she worked so hard trying. And she did pick out a truck that would work with my budg Erin is the best ! Even though I couldn't get the truck I wanted, she worked so hard trying. And she did pick out a truck that would work with my budget . I can't say enough nice things about her. When I come back to trade it in fir a new model, she will be the only one I want helping me. And her manager is great More
by april.pedersenhanna
November 24, 2014
Car shopping Wyle was very helpful, and worked with us until we reached a decision in our favor. Love the car, and will recommend this dealership to others. Wyle was very helpful, and worked with us until we reached a decision in our favor. Love the car, and will recommend this dealership to others. More
by WillowCR
Employees Worked With
Josh Owens
November 24, 2014
Great day for a nice ride Nothin but the best I had a wonderful day with the beautiful and talented ms Erin Hankins I told her what I wanted & she read my mind had it waiting f Nothin but the best I had a wonderful day with the beautiful and talented ms Erin Hankins I told her what I wanted & she read my mind had it waiting for me when I got there to dealership best salesperson I've ever dealt with awesome choice Erin much love thank u so much for tha F-150 ext cab 4 dig LOVIN IT!!! More
by Red 45
October 29, 2014
Coby Cates helped me and he was awesome!! I had a wonderful experience, i went in having no idea what i wanted and bought a car the same day. Coby was very honest and gave his opinion when ask I had a wonderful experience, i went in having no idea what i wanted and bought a car the same day. Coby was very honest and gave his opinion when asked. I would defiantly recommend Brinson, and Coby to anyone!! More
by Destiny2014
