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Brinson Ford of Athens
Athens, TX
734 Reviews
Family owned and operated since 1992, Brinson Auto Group is dedicated to providing a fun, hassle free buying experience and excellent customer satisfaction. We maintain a positive and productive work environment and we conduct business in a way that promotes the highest principles of integrity and ethical behavior.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 PM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 734 reviews
July 17, 2018
Go anywhere else!!! Deceitful and deceptive! Save yourself the time and effort and go ANYWHERE but to a Brinson dealership! They are not truthful on advertised pricing, l Deceitful and deceptive! Save yourself the time and effort and go ANYWHERE but to a Brinson dealership! They are not truthful on advertised pricing, lie about inventory, and are blatantly rude to customers. Extremely disappointed that a dealership like this even exists. Shameful! More
by Snoopy
Employees Worked With
Jason Smith-Corsicana branch, Scott Whitley
April 22, 2018
Do not recommend I would give them 0 stars - I should have done this months ago but I got busy and am just now getting to it. As I go to file a complaint about Brinso I would give them 0 stars - I should have done this months ago but I got busy and am just now getting to it. As I go to file a complaint about Brinson Ford - Athens, I see that their ratings are already pitiful. Now it makes sense, they just don't care. My complaint is that they are very unethical and be sure to check your mileage of your new & old car before signing off on it. I don't see where they did anything illegal (or at least can't prove it because I was not there at the time of purchase). My 80 year old grandma with the help of a daughter purchased a used car from them in May. Several people pointed out that the car had a damaged frame (as if it had been wrecked and repaired). The dashboard lights would randomly come on, low tires/gas cap open/engine warning light/inaccurate cruise control setting. After repeated visits to Brinson Ford, the only suggestions the service department gave here was to trade it in for a price much lower than her purchase price. (Shortly after she purchased it, she went into the hospital for two weeks and then couldn't drive for another two weeks.) She went back 6/10, alone. She was talked into trading the used car that she owned less than two months for a new car. The paperwork says she drove over 600 miles in that short time. There is no way she even went 200 miles. She went in to speak with her salesman, Scot, and he convinced her that the Focus was not enough for her, she needed a Fusion. The owners manual was not in the car and after repeated requests, she said Jarvis Coper was very helpful and got that together with her plates and spare key. I went over all of the paperwork and went in to talk to the finance manager. The sale was done, we were not asking to give the car back and get our money. I wanted to know their side of the story before I posted her side on the internet. I asked if they told her how much she would be losing if she traded it in. Mike or Mark (whoever the finance guy is) said that they go over the numbers in detail. A typical "little old lady" isn't going to understand your "details" but she would understand if you said "you are about to lose $8000". These guys lack then ability to put themselves in the place of anyone else. All they are seeing is $$$$. My question was "how would you feel if your mother/grandmother/wife/sister/daughter felt like someone took advantage of them all because they didn't want to 'bother' you?" The guy was either flustered or didn't understand the policies that he is selling. He wanted to argue about her needing GAP insurance. I read the contract, we can call and cancel so that does not concern him. I had to correct him on how GAP insurance works. Hopefully he knows and was just caught off guard. As for the extended warranty, I wanted a refund for that. He did show me where they pro-rated it and applied it to her down payment on the new car, which is fair but was very rude and hostile about the entire situation. He then continued to argue the extended warranty sale on the new car and refused to refund that. He said it was not possible for the way they created the loan. When you choose 0% interest, you are losing out on other rebates. The dealers will push it but it is not always worth it. That was the case here. She bought a brand new car, got a $1500 rebate... so paid 1500 less than sticker price. When it comes down to it, they made a lot of money off this little old lady. Talking to him was like talking to a programmed minion, almost like he was reading a phrase it out of a book, repeating it over and over. He doesn't know anything but what he was told. More
by Jenna75754
Employees Worked With
Jarvis Cofer, Scott Whitley, Mike Andrews
March 08, 2018
Great experience! Don Kilgore was very accommodating and informative! The process was speedy and the staff was very friendly. We will be coming back for our next vehicl Don Kilgore was very accommodating and informative! The process was speedy and the staff was very friendly. We will be coming back for our next vehicle! I would recommend to anyone looking for a vehicle to check out Brinson and request Don Kilgore! More
by Haley Darby
Employees Worked With
Don, Kilgore
December 05, 2017
Bad vehicles and service department Bought a Ford Explorer and Ford F150 and havent had either of them more than a year. The Ford Explorer we are just getting out of the shop for exhaust Bought a Ford Explorer and Ford F150 and havent had either of them more than a year. The Ford Explorer we are just getting out of the shop for exhaust fumes. Also has a bad noise coming from the dash in which I was told they could not fix because thats under the 12 month 12000 mile warranty. Explore just went over 12000 mile warranty. They said 36000 bumper to bumper warranty doesnt cover that. We tried getting the car in months ago before 12000 miles and they kept saying not to bring it in until it makes the noise. The noise would come and go so they said dont bring. Now they say they cant fix it. The Ford F150 is going in to shop tomorrow for safety recall and when starting a huge cloud of white smoke pours out of the tailpipe which is very embarrassing to drive. Im not satisfied with my vehicles at all. When you buy new cars you dont expect everything to go wrong with them in the first year of driving them. More
by Bryan Young
Employees Worked With
Jason Canady, Shane Moreno
July 26, 2017
Excellent Dealership--Purchased a 2005 Chrysler 300 Touring Brinson Ford in Athens, Texas is an excellent dealership. I purchased a 2005 Chrysler 300 Touring from Brinson Ford. The Sales Manager (John) and the Brinson Ford in Athens, Texas is an excellent dealership. I purchased a 2005 Chrysler 300 Touring from Brinson Ford. The Sales Manager (John) and the Sales Consultant (Norman) were excellent. It was just a great buying process. They even transported the vehicle to me in Arkansas. I highly recommend to anyone who is looking to purchase a vehicle in the Eastern/Northeastern area of Texas to shop at Brinson Ford in Athens. I also recommend anyone in the Western Arkansas/Eastern Oklahoma area to shop at Brinson Ford. in Athens, Texas. More
by Arkansan
Employees Worked With
John, Norman Hammonds
July 04, 2017
Exceptional service Came into the dealership as a first time buyer with a budget, the cut my down payment and still got me within budget. The work with credit and are ver Came into the dealership as a first time buyer with a budget, the cut my down payment and still got me within budget. The work with credit and are very friendly. More
by Asl9615
Employees Worked With
Mike Andrews, Destinee Sellers
April 20, 2017
Bentley Review Very helpful and was able to answer all questions I had about the vehicle and financing options. Financing employee was also very knowledgeable and i Very helpful and was able to answer all questions I had about the vehicle and financing options. Financing employee was also very knowledgeable and informative when ask questions concerning our purchase. More
by donrbentley
Employees Worked With
Jarvis Cofer
April 20, 2017
Great Experience! Ben is awesome! Other dealerships denied me because of how much I still owed on my car, but Ben went above and beyond to get me into a brand new car! Ben is awesome! Other dealerships denied me because of how much I still owed on my car, but Ben went above and beyond to get me into a brand new car! Pretty much did everything over the phone on my lunch break! They even delivered the car to ME! I definitely recommend these guys! More
by Mindy86
Employees Worked With
April 19, 2017
I was pleased with my experience It was a pleasure to deal with the personnel there was no pressure, they had a vehicle that I was interested in and they answered all my questions & t It was a pleasure to deal with the personnel there was no pressure, they had a vehicle that I was interested in and they answered all my questions & then some. I am pleased and would recommend them. More
by elizab123
Employees Worked With
John Boyd, Norman Hammonds, Mike Andrews
April 06, 2017
Appreciate the no pressure experience! When every penny counts in today's world, it was really appreciated by us that we were given time to actually think about our purchase over a few days When every penny counts in today's world, it was really appreciated by us that we were given time to actually think about our purchase over a few days to make sure it was the best choice for us....communicated with Sam over that time with any questions we had without feeling like we were pressured to buy buy buy....really enjoyed our experience with Brinson and felt like they gave us the very best deal around! More
by janetmorgan1122
Employees Worked With
Sam Marcs
