Brinson Ford of Athens

DONT DO BUSINESS WITH THESE PEOPLE! I purchased my VW Passat in April. I previously posted because there were issues with the tires, oil, mildewed filters in the car, etc. Then two month I purchased my VW Passat in April. I previously posted because there were issues with the tires, oil, mildewed filters in the car, etc. Then two months later, after taking the car in several times, found out there were major issues with the engine that was being caused by the oil problem when I purchased the car... no problem right... I bought the warranty! Well my car sat at Patterson VW in Tyler for almost a month, Brinson provided a loaner car. Patterson jumped through every hoop asked by the Ford ESP warranty. Yet they still wouldn't pay for the engine to be replaced. One day alone, I made 12 calls to Brinson... and never received a call back. I have called so many times that they know me when I call. I was told they needed to pick up their loaner car... cool... what am I supposed to drive while the warranty is still being process supposedly, "that is not our concern, nor problem, but you can rent a car at your own expense". Why should I be renting a car when I just purchased a car. I got fed up and took the car back to trade it, which I felt was my only option... they wouldn't trade the car back and then Cheryl wouldn't even tell me how much the car was worth... I went to Brinson in Corsicana and had the car valued and 4 months later, there's a $4K difference in what they sold it to me for. I think I have been patient dealing with this for 4 months. Having the car towed here and there, sitting at the shop, VW firmly stating the engine, turbo, and exhaust need to be replaced, and Brinson doing exactly NOTHING about it... so it's time to take this to the next level, and not because I may win or lose, but because it is the principle of the matter... stand by what you sell or at least attempt to make it right! More

Positive Experience I bought a used Ford F-150 from Brinson and the overall experience was very pleasant. After finding the truck online, I contacted Brinson, and Shane I bought a used Ford F-150 from Brinson and the overall experience was very pleasant. After finding the truck online, I contacted Brinson, and Shane House promptly emailed me asking how he could help. I asked a bunch of questions, and if he didn't know the answer right off the top of his head, he went and found out the answers. He was accommodating and polite. We went to pick up the truck and there were no surprises. The transaction went smoothly and quickly. If you are looking for a vehicle, I recommend Shane highly. More

Sold me a lemon that died ONE DAY after purchase The lack of caring at this location is phenomenal. I went there because I was on a budget and found a little Nissan I could afford. The ad said “Runs The lack of caring at this location is phenomenal. I went there because I was on a budget and found a little Nissan I could afford. The ad said “Runs great!” And the short test drive I took it on, it ran fine. One day after purchase and I can’t drive more than 15 miles without the engine shaking violently and the lights flashing like crazy. This was only last weekend! I reached out for some help and they would *maybe* do a diagnostic as long as I trade in my credit they put on my account to fix the hatchback handle (which I don’t understand, what is the point of a hatchback that doesn’t open….that should have been included and any other dealership would have been embarrassed that the client found such an obvious problem but their technicians didn’t.) At the moment I am heartbroken and having to beg rides to work and back because my two day old new purchase is dead in the water and the people who sold it to me will do NOTHING about it. Unless you are planning on buying a new vehicle, don’t go here. They talk big game about wanting you to have a great experience at Brinson but when it comes down to actually making that happen, they run and hide. More

John Boyd is a liar Went to the dealership 2 Saturday’s ago. Told them what I wanted and told me no problem. Said we found your truck and it will be here Monday. Signed p Went to the dealership 2 Saturday’s ago. Told them what I wanted and told me no problem. Said we found your truck and it will be here Monday. Signed paperwork got into a loaner and drove off. Monday comes around no truck. Tuesday comes around no truck, all the way to Friday. Demanded my truck back and after refusing to leave the dealership they finally said it’s coming around. I hope the owner of this dealership gets to read this and somehow makes it right. John Boyd is nothing but a liar. More

Go anywhere else!!! Deceitful and deceptive! Save yourself the time and effort and go ANYWHERE but to a Brinson dealership! They are not truthful on advertised pricing, l Deceitful and deceptive! Save yourself the time and effort and go ANYWHERE but to a Brinson dealership! They are not truthful on advertised pricing, lie about inventory, and are blatantly rude to customers. Extremely disappointed that a dealership like this even exists. Shameful! More

Great experience! Don Kilgore was very accommodating and informative! The process was speedy and the staff was very friendly. We will be coming back for our next vehicl Don Kilgore was very accommodating and informative! The process was speedy and the staff was very friendly. We will be coming back for our next vehicle! I would recommend to anyone looking for a vehicle to check out Brinson and request Don Kilgore! More

Bad vehicles and service department Bought a Ford Explorer and Ford F150 and havent had either of them more than a year. The Ford Explorer we are just getting out of the shop for exhaust Bought a Ford Explorer and Ford F150 and havent had either of them more than a year. The Ford Explorer we are just getting out of the shop for exhaust fumes. Also has a bad noise coming from the dash in which I was told they could not fix because thats under the 12 month 12000 mile warranty. Explore just went over 12000 mile warranty. They said 36000 bumper to bumper warranty doesnt cover that. We tried getting the car in months ago before 12000 miles and they kept saying not to bring it in until it makes the noise. The noise would come and go so they said dont bring. Now they say they cant fix it. The Ford F150 is going in to shop tomorrow for safety recall and when starting a huge cloud of white smoke pours out of the tailpipe which is very embarrassing to drive. Im not satisfied with my vehicles at all. When you buy new cars you dont expect everything to go wrong with them in the first year of driving them. More

Excellent Dealership--Purchased a 2005 Chrysler 300 Touring Brinson Ford in Athens, Texas is an excellent dealership. I purchased a 2005 Chrysler 300 Touring from Brinson Ford. The Sales Manager (John) and the Brinson Ford in Athens, Texas is an excellent dealership. I purchased a 2005 Chrysler 300 Touring from Brinson Ford. The Sales Manager (John) and the Sales Consultant (Norman) were excellent. It was just a great buying process. They even transported the vehicle to me in Arkansas. I highly recommend to anyone who is looking to purchase a vehicle in the Eastern/Northeastern area of Texas to shop at Brinson Ford in Athens. I also recommend anyone in the Western Arkansas/Eastern Oklahoma area to shop at Brinson Ford. in Athens, Texas. More

Exceptional service Came into the dealership as a first time buyer with a budget, the cut my down payment and still got me within budget. The work with credit and are ver Came into the dealership as a first time buyer with a budget, the cut my down payment and still got me within budget. The work with credit and are very friendly. More