Brinson Ford of Athens

Well here I am again - just looking for the right words to describe my favorite new car dealership. It really is interesting how you guys just blow away the Ford Dealership in my home town. I keep trying t to describe my favorite new car dealership. It really is interesting how you guys just blow away the Ford Dealership in my home town. I keep trying to figure out how it is that they are able to stay in business when you guys are the competition!! More

We purchased a used vehicle from Brinson ford in Athens. We were told, all prior issues (truck not starting in the rain) were fixed; in fact “I wouldn’t sell you anything that doesn’t work” is what I was We were told, all prior issues (truck not starting in the rain) were fixed; in fact “I wouldn’t sell you anything that doesn’t work” is what I was told. Had it 2 weeks AND truck not starting in the rain! (Keep in mind I have paperwork that says they fixed it prior to us buying) Now it’s been in the shop 1 week they can’t find the issue. We tried to get a loner, they told us to come get it…. Drove an hour, got there, turns out we don’t qualify. They can’t find the issue with the truck and want us to just take it home. I have escalated the issue to the manager Alex did no good in fact, he is an xxx. I’ll just say it. Gm Richard he took me to service center and pawned me off on them and disappeared. But was sure to say, “we will stand behind it, we will make it right” when I inquired what does that mean he shuddered and said service isn’t finished looking for the issue. Yet service is sending me home with the kids and told me they can’t find the issue. So I made Richard talk to service and they told him the same thing. We can’t find the problem so they can take it. Richard just disappeared So now I have a truck that can’t get wet or it won’t start. Dealership doesn’t know what to do. But they sure knew how to cash my down payment check. I want my money back and I want them to take this xxx back. I have a newborn I can’t have a truck that can’t get wet. Richard this is no way to treat people. Sell them a car with problems you can’t fix and step into offices closing the doors and running away. Just give us our money back take the truck I’ll go buy somewhere else. More

Very professional they took care of my recall on my truck and it drives much better. and it drives much better. More

Sean is the best! Excellent service very helpful and professional. He explains everything. Excellent customer service. Excellent service very helpful and professional. He explains everything. Excellent customer service. More

excellent service, the only issue that wasn't fixed was a navigation product issue with Ford in general not just with my ranger. navigation product issue with Ford in general not just with my ranger. More

The process at the dealership was excellent they had the vehicle ready when I arrived as well as provided me with great customer service at the dealership. Overall a great experience. vehicle ready when I arrived as well as provided me with great customer service at the dealership. Overall a great experience. More

Shaun and the service department were very helpful and took care of my needs in a timely manner took care of my needs in a timely manner More

It's a great place—not the traditional "pushy" dealership. Angela in the finance department and salesperson Josh were great to work with. dealership. Angela in the finance department and salesperson Josh were great to work with. More

We had a good experience with the dealership they had the car out front ready for us to look at And was not pushy car out front ready for us to look at And was not pushy More

Very nice experience! Elonzo and his coworker made buying my car a great experience! Would recommend looking here first. Elonzo and his coworker made buying my car a great experience! Would recommend looking here first. More