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Brilliance Subaru - Service Center

Elgin, IL

4.9
210 Reviews

210 Reviews of Brilliance Subaru - Service Center

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April 08, 2022

Service was as expected actually finished ahead of schedule finished product was as expected would recommend Billiance services Waiting area was very comfortable More

by gerrysmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Brilliance Subaru responded

gerrysmith, thank you for the 5 star review and your feedback, we appreciate the business and look forward to seeing you for your next service visit. Jim DaLuga General Manager

March 26, 2022

Clean and relaxed. The sales department is not pushy and explains the reasons behind the suggested service More

by Big Daddy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Brilliance Subaru responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! -Brilliance Subaru of Elgin

March 19, 2022

Good communication through warranty repair process. Timely work and explained various repair options not covered by warranty More

by Rkrupp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Brilliance Subaru responded

Rkrupp, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! -Brilliance Subaru of Elgin

January 28, 2022

My service advisor was Kim and, as always, she was very friendly and professional. She even had a loaner for me at the last minute. The work was performed up to spec and I am very happy. More

by Chris B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim
Feb 05, 2022 -

Brilliance Subaru responded

Chris, thank you for your kind words! We're happy we could help. We hope to be of service to you again! Take care! -Brilliance Subaru of Elgin

January 28, 2022

Car price and trade value sent me away. Becomes unaffordable unless there is a real change thru negotiation that doesn't all work against the customer getting an exceptional offet. More

by rojacoco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
offer. Kim In service, Ed Troike in sales. Never met the finance person.
Feb 21, 2022 -

Brilliance Subaru responded

rojacoco, thank you for the review and feedback. It looks like you came in for service and we might have worked a deal on a new our used car. Please reach out to me if I can be of assistance. Jim DaLuga General Manager

January 26, 2022

Lisa was terrific! Very personable, we discussed the reason for the visit , getting car ready for a long drive shortly and an oil change. She made sure that the proper information was given to the mecha More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2022 -

Brilliance Subaru responded

Bob, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing Brilliance Subaru as your first choice for service! If you have any additional needs or questions, we will be more than happy to assist you. Safe travels! -Brilliance Subaru of Elgin

January 18, 2022

No pressure was nice. I needed new tires but wasn’t pressured ito buying them. More

by jddrummer1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Brilliance Subaru responded

jddrummer1, thank you very much for the 5 star review and your comments regarding your service visit. We do a complete vehicle inspection with each service visit, and if we can help you with tires, please let us know. Jim DaLuga General Manager

January 18, 2022

Excellent and prompt service. Very friendly, courteous and professional. Always good experience with Service Dept. More

by Jimbo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Piklor in service Dept
Jan 24, 2022 -

Brilliance Subaru responded

Jimbo, thank you very much for the 5 star review, I am glad that our Service Department is meeting your expectations. See you next time. Jim DaLuga General Manager

December 27, 2021

I have gotten excellent service from the beginning🤗they r always very helpful and accommodating More

by Pretzel63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Brilliance Subaru responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help! Safe travels! -Brilliance Subaru of Elgin

December 25, 2021

Lisa and Rich (I think) were great. Lisa helped me by explaining why the tailgate was not opening completely. I felt a little stupid, but Lisa assured me that it is common mistake. If Lisa was not availa More

by c_lou_santiago
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2021 -

Brilliance Subaru responded

C_lou_santiago, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care! -Brilliance Subaru of Elgin

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