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Brilliance Subaru - Service Center

Elgin, IL

4.9
224 Reviews

224 Reviews of Brilliance Subaru - Service Center

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March 09, 2023

I believe a service department is the heart of a dealership and the base of repeated customers. Brilliance Subaru's service department is a very professional department that goes over the work that More

by jnippert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Brilliance Subaru responded

jnippert, Thank you for the AMAZING review! I share your belief that the service department is the heart of the dealership and drives customer loyalty. I am glad that you are completely pleased with our service department and we welcome you for your next visit. Jim DaLuga General Manager

February 24, 2023

The service performed was done in a prompt manner . All people involved were very courteous . Nice to have a clean car to go in! More

by Dogdoc46
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Brilliance Subaru responded

Thank you very much for the 5 star review, we really appreciate the business. Jim DaLuga General Manager

February 17, 2023

Had my car in for a recall, asked them to check out a concern I had with my windshield. They checked it out and they will repair it at a later date. Staff is always friendly and informative. More

by Nwsmcbride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2023 -

Brilliance Subaru responded

Thank you for the 5 star review and your loyalty to our service department, your business is much appreciated. Jim DaLuga General Manager

January 15, 2023

Brilliance does a great job with scheduling. The they always get me in and out at the times promised. More

by Robin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim in service
Jan 23, 2023 -

Brilliance Subaru responded

Robin, thank you very much for the 5 star review, we appreciate your loyalty to our Service Department. See you next time. Jim DaLuga General Manager

December 12, 2022

Staff was very courteous and attentive. The service lane drive up was extremely efficient and made the whole process easier More

by erikrs4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Brilliance Subaru responded

eriks4, thank you very much for the 5 star review and your comments, I am glad that you had a great experience at Brilliance Subaru. Jim DaLuga General Manager

November 13, 2022

All of the employees are kind, helpful, and knowledgeable. It’s a fantastic dealership. I’m so glad they are just down the road from me. More

by Zzcrizz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2022 -

Brilliance Subaru responded

Zzcrizz, thank you very much for the 5 star review and feedback. Your business is much appreciated. Jim DaLuga General Manager

November 07, 2022

Richard Dench and his whole service team went above and beyond …they did an excellent job More

by Timothyengelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Brilliance Subaru responded

Timothy, thank you very much for the 5 star review and your feedback. We appreciate the business. Jim DaLuga General Manager

October 21, 2022

I set my appointment on MySubaru and it didn't make it to the Dealership but they still fit me in but probably why it was so long. But still great job. More

by Hapiotrowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Brilliance Subaru responded

Hapiotrowski, Thank you for the 5 star review and your feedback, I am glad that we were able to take care of you. See you next time. Jim DaLuga General Manager

October 10, 2022

Friendly, Listened, done in quick time. Staff was qualified, organized, Wait time was short and comfortable. More

by mr_warkat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Brilliance Subaru responded

Mr Warkat, Thank you for the 5 star review and your feedback. We appreciate the business and will see you next time. Jim DaLuga General Manager

October 08, 2022

Service was excellent and since we have a car on order the finance person was a great help in answering questions that I had as I am selling my current call to my sonas server Al questions More

by Buddy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Brilliance Subaru responded

Buddy, thank you very much for the service business and the new car order! We appreciate the business and look forward to delivering your new Subaru. Jim DaLuga General Manager

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