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Brilliance Subaru - Service Center

Elgin, IL

4.9
224 Reviews

224 Reviews of Brilliance Subaru - Service Center

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September 29, 2023

I’m very happy with the results of my service appointment and enjoy the company offers More

by Adsch1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2023 -

Brilliance Subaru responded

Adsch1, Thank you very much for the 5 star review, we appreciate the business and hope to see you again soon. Jim DaLuga General Manager

September 27, 2023

Very efficient and they always do multiple and thorough checks on all parts of the auto. More

by Woody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2023 -

Brilliance Subaru responded

Woody, Thank you very much for the 5 star review and your trust in our service department. Jim DaLuga General Manager

September 25, 2023

Always a great experience. They treat you like family there. Fermin always does a great job on my vehicle. More

by FoxValleyAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fermin
Oct 29, 2023 -

Brilliance Subaru responded

FoxValleyAL, Thank you very much for the 5 star review and feedback, good to hear that Fermin is taking great care of your service needs. See you next time. Jim DaLuga General Manager

September 12, 2023

Attentive and informative service staff that explained what my car will need in the future as well as what was done at this service. More

by Diane
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim
Oct 29, 2023 -

Brilliance Subaru responded

Diane, Thank you very much for the 5 star review. We look forward to your next visit. Jim DaLuga General Manager

August 31, 2023

Adam M. and the parts/service team were super helpful in preparing and scheduling my vehicle's recent repair. Adam also made sure everything ran smoothly for More

by SherryB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2023 -

Brilliance Subaru responded

SherryB, Thank you very much for the 5 star review, I am glad t hear that Adam took great care of you. See you next time! Jim DaLuga General Manager

August 23, 2023

Brilliance has yet again surpassed our expectations! We had an odd but critical electrical/battery problem bco StarLink, and in order to keep our car safe with the other safety features, they fixed the More

by jaineenkelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2023 -

Brilliance Subaru responded

jaineenkelly, Thank you very much for the 5 star review and AMAZING feedback. We really appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

August 23, 2023

Getting my car serviced at at the dealer was the greatest experience of my life. More

by Dsaper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2023 -

Brilliance Subaru responded

Dsaper, Thank you very much for the 5 star review, I am glad that your service visit was life changing!!!!! Jim DaLuga General Manager

August 08, 2023

The service visit went very well. My wait time was minimal, and everyone was focused, professional and very personable. More

by mjdickson
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2023 -

Brilliance Subaru responded

mjdickson, Thank you very much for the 5 star review and your feedback. I am glad to hear that you were satisfied with our Service Department and we hope you come back to Brilliance Subaru for your service needs. Jim DaLuga General Manager

July 28, 2023

New relationship with this dealer. So far, so good. Communications, quote, billing, and service was excellent. More

by tedg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2023 -

Brilliance Subaru responded

Ted, Thank you very much for the 5 star review. I am glad that your first visit to Brilliance Subaru went well, we will do our very best to take great care of you down the road. Jim DaLuga General Manager

July 27, 2023

Very disappointed in his lack of professionalism, and handling of errors that happened with repair. Been going to this dealership for 6 years. Have had positive experiences in the past. No accountabi More

by durante882003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jul 30, 2023 -

Brilliance Subaru responded

Durante, I am not sure what went wrong and I would like the opportunity to discuss the situation and try to retain your business. Please reach out to me at the dealership and we can discuss a resolution. Thank you, Jim DaLuga General Manager

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