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Brilliance Subaru - Service Center

Elgin, IL

4.9
224 Reviews

224 Reviews of Brilliance Subaru - Service Center

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December 07, 2023

Always on time. Always communicate clearly, friendly help at each level. Scheduling is easily done. More

by jeanpechtel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin,
Dec 09, 2023 -

Brilliance Subaru responded

jeanpechtel, Thank you very much for the 5 star review, we really appreciate your loyalty to Brilliance Subaru. Jim DaLuga General Manager

December 03, 2023

Great service maintenance completed on time and the service personnel explained every aspect of the service needed. More

by Rodolfogarrido53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I don’t remember his name
Dec 09, 2023 -

Brilliance Subaru responded

Rodolfogarrido53, Thank you very much for the 5 star review and feedback. Your business is much appreciated and we look forward to seeing you next time. Jim DaLuga General Manager

November 28, 2023

Friendly customer service person. Car was done in a reasonable amount of time. They found a discount coupon and we were out. Very good experience. More

by Bumbales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2023 -

Brilliance Subaru responded

Bumbales, Thank you very much for the 5 star review and feedback. I am glad that you had a pleasant experience with our Service Department and we look forward to seeing you next time. Jim DaLuga General Manager

November 14, 2023

Always quick and awesome service. Everyone is knowledgeable and is a pleasure to work with! More

by Sr576u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2023 -

Brilliance Subaru responded

Thank you very much for the 5 star review, we really appreciate your business and look forward to seeing you next time. Jim DaLuga General Manager

November 06, 2023

Service was done in a timely fashion. . Nice place to hang out while awaiting service. . More

by zaworskib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2023 -

Brilliance Subaru responded

Thank you for the 5 star review and feedback, we appreciate your business and look forward to seeing you next time. Jim DaLuga General Manager

November 06, 2023

Appreciate early morning availability for service. It is a clean and well stocked waiting room. Clear concise correspondence with technician/representative. More

by Williamlemire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2023 -

Brilliance Subaru responded

William Thank you very much for the 5 star review. We really appreciate your business and look forward to seeing you next time. Jim DaLuga General Manager

October 27, 2023

Service writer advised best service options for my vehicle. It was done quick Nd wait was comfortable More

by dwacho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam
Oct 29, 2023 -

Brilliance Subaru responded

dwacho. Thank you very much for the 5 star review, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

October 26, 2023

Efficient service. Recall completed as well as 1 oil change! Waiting area is clean and comfortable! More

by Mags
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2023 -

Brilliance Subaru responded

Mags, Thank you very much for the 5 star review and feedback, we hope to see you down the road for your future service needs. Jim DaLuga General Manager

October 14, 2023

I appreciate my contact person that took charge of servicing my car yesterday, she was very nice and professional More

by isen77
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2023 -

Brilliance Subaru responded

isen77, Thank you very much for the 5 star review, we look forward to seeing you again. Jim DaLuga General Manager

October 14, 2023

This is stupid. You try and write a review in 15 words that's meaningful. More

by eurban
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2023 -

Brilliance Subaru responded

eurban, Thank you very much for the 5 star review. Jim DaLuga General Manager

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