Brilliance Subaru - Service Center

awesome! no appt. made but was admitted for service, requested for a loaner, granted. great people to work with. prior to service, ended up buying the car for no appt. made but was admitted for service, requested for a loaner, granted. great people to work with. prior to service, ended up buying the car for a very good deal with 0% avail. very happy with the transaction. More

Reliable acomidating and helpful After my crosstrek made it through the polar vortex minus 28 degrees below the check engine light was on. I called my dealer they got me in that after After my crosstrek made it through the polar vortex minus 28 degrees below the check engine light was on. I called my dealer they got me in that afternoon. There was no problem the code was cleared. My friends at brilliance even fixed a brake light I didn't know was out. More

Cross trek recall, oil change, tire rotation This is my second purchase from Brilliance. I can’t imagine going anywhere else. Always a great experience. I also like that the dealership is d This is my second purchase from Brilliance. I can’t imagine going anywhere else. Always a great experience. I also like that the dealership is dog friendly. More

Pleasant, Expeditious, and friendly! My first call to Service was handled by Derek, I explained I had received a Recall Notice regard my CrossTrek valve spring replacement, he ordered the My first call to Service was handled by Derek, I explained I had received a Recall Notice regard my CrossTrek valve spring replacement, he ordered the repair parts and advised he'd call to set up an appointment to do the work. I received the call later that week, set the appointment and was told at that time a Rental Car would be provided at no charge since the repairs would take a day to complete. When I arrived for the appointment I was greeted by Adam who processed the paperwork, arranged for the loaner, explained it's operation and told me he'd call when my car was ready. I received the call the next day and went in to retrieve the vehicle. I don't know the mechanics name who did the work, but he should be commended as well, the automobile runs and performs like new. I do appreciate the staff at Brillance in Elgin. They made this transaction flow, and got the work done in very good time! More

Simple need. Updating Sirius radio. The service was complete and completed in short time with no hitches. An explanation of the installation, service and reminders were explained. Wai The service was complete and completed in short time with no hitches. An explanation of the installation, service and reminders were explained. Waiting time was minimal, More

Warranty Issues Derek and Fred are exceptional. Derek troubleshoots over the phone. Fixed one issue. Fred ~ was able to determine the issue after we rode together in Derek and Fred are exceptional. Derek troubleshoots over the phone. Fixed one issue. Fred ~ was able to determine the issue after we rode together in the car. Both are patient and well informed. More

Trustworthy Brilliance has done routine service on my Forester for a few years; I TRUST and rely on them for quality service. Faced with a costly service repair, Brilliance has done routine service on my Forester for a few years; I TRUST and rely on them for quality service. Faced with a costly service repair, they consulted with me on effort, time and expense. I appreciate the straightforward communication prior to work, status during, and summary at completion. The customer service at Brilliance is exceptional! More

Timely, friendly, efficient. You were on time with registration, and completion. I asked about the extended warranty, it was explained, and the necessary paperwork was given to me You were on time with registration, and completion. I asked about the extended warranty, it was explained, and the necessary paperwork was given to me by Jason. More