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Brilliance Subaru - Service Center

Elgin, IL

4.9
224 Reviews

224 Reviews of Brilliance Subaru - Service Center

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October 09, 2024

Went for my first service and similar to the buying process at this dealership it was seamless. Professional service, kind people working there who clearly take pride in the jobs they do. More

by TKaras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa?
Oct 13, 2024 -

Brilliance Subaru responded

TKaras, Thank you so much for the review. I am super happy to hear that your experience with the service team was just as pleasant as your purchase experience. We look forward to your next visit. Jim DaLuga General Manager

October 04, 2024

Came in for a simple oil change and tire rotation. Employees are amicable and most importantly the car was delivered washed and timely. More

by Busia012402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Brilliance Subaru responded

Busia012402, Thank you so much for the 5 star review and wonderful feedback, we look forward to your next visit. Jim DaLuga General Manager

September 12, 2024

Good experience. They listened to my concerns and addressed the problems with video and photo evidence. More

by DWW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim
Sep 30, 2024 -

Brilliance Subaru responded

DWW, Thank you so much for the 5 star review, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

July 09, 2024

The service department is always very on top of communication, timely, precise, and quality service. More

by lwpiklor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Piklor,5 stars
Jul 14, 2024 -

Brilliance Subaru responded

lwpiklor, Thank you very much for the 5 star review. We appreciate your loyalty to Brilliance Subaru and look forward to seeing you next time. Jim DaLuga General Manager

June 14, 2024

Service experiences here are always pleasant, friendly, efficient and accurate! Thank you again!! Everything is explained thoroughly!! More

by bbqlynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2024 -

Brilliance Subaru responded

bbqlynn, Thank you very much for the 5 star review and feedback. We appreciate the business and your loyalty to Brilliance Subaru, see you next time! Jim DaLuga General Manager

June 05, 2024

Very professional, friendly dealership. We were taken on time and when the car was ready the service tech explained what was done on the vehicle and the cost of the services. More

by Mfarre1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2024 -

Brilliance Subaru responded

Mfarre1; Thank you very much for the 5 star review and your trust in Brilliance Subaru, we look forward to your next visit. Jim DaLuga General Manager

May 04, 2024

This dealership is clean and efficient. The service is courteous, quick, communicative, and responsive. I keep coming back even though it is not the closest Subaru dealership to me. More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim
May 12, 2024 -

Brilliance Subaru responded

Rick, Thank you very much for the 5 star review and feedback. We appreciate you driving long distance to have your vehicle serviced at Brilliance Subaru. Thanks for the business and we look forward to seeing you next time. Jim DaLuga General Manager

April 25, 2024

Courteous on the phone; welcoming to a stranger; prompt service; comfortable, quiet waiting area; good wifi and cubical. And less expensive than my home dealer. More

by Puget Sound
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not catch the employees' names; both the service writer and the gentleman that brought my key fob did well.
Apr 29, 2024 -

Brilliance Subaru responded

Puget Sound, Thank you very much for the wonderful 5 star review, we appreciate your business and hope that you will return to Brilliance Subaru. Jim DaLuga General Manager

April 23, 2024

I like the video the service department shares of the vehicle inspection. It provides better insights as to the vehicle condition - especially things like air filter condition, underbody, etc. We have More

by greg.vasilopoulos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Brilliance Subaru responded

Greg, Thank you very much for the 5 star review and feedback. We have just recently rolled out the video multi-point inspection and I am glad to hear that it has such value. Thanks for choosing Brilliance Subaru and we look forward to seeing you next time. Jim DaLuga General Manager

April 04, 2024

The service department is better than any dealer I have ever dealt with. They make the process vey smooth and explain things thoroughly. More

by Juan Perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2024 -

Brilliance Subaru responded

Juan, Thank you for such an AMAZING review. We really appreciate your business and confidence in our service team. Jim DaLuga General Manager

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