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Brilliance Subaru - Service Center
Elgin, IL
213 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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213 Reviews of Brilliance Subaru - Service Center
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January 19, 2019
Pleasant, Expeditious, and friendly! My first call to Service was handled by Derek, I explained I had received a Recall Notice regard my CrossTrek valve spring replacement, he ordered the My first call to Service was handled by Derek, I explained I had received a Recall Notice regard my CrossTrek valve spring replacement, he ordered the repair parts and advised he'd call to set up an appointment to do the work. I received the call later that week, set the appointment and was told at that time a Rental Car would be provided at no charge since the repairs would take a day to complete. When I arrived for the appointment I was greeted by Adam who processed the paperwork, arranged for the loaner, explained it's operation and told me he'd call when my car was ready. I received the call the next day and went in to retrieve the vehicle. I don't know the mechanics name who did the work, but he should be commended as well, the automobile runs and performs like new. I do appreciate the staff at Brillance in Elgin. They made this transaction flow, and got the work done in very good time! More
by CrossTrek1
January 16, 2019
Simple need. Updating Sirius radio. The service was complete and completed in short time with no hitches. An explanation of the installation, service and reminders were explained. Wai The service was complete and completed in short time with no hitches. An explanation of the installation, service and reminders were explained. Waiting time was minimal, More
by Bill
Employees Worked With
January 11, 2019
Warranty Issues Derek and Fred are exceptional. Derek troubleshoots over the phone. Fixed one issue. Fred ~ was able to determine the issue after we rode together in Derek and Fred are exceptional. Derek troubleshoots over the phone. Fixed one issue. Fred ~ was able to determine the issue after we rode together in the car. Both are patient and well informed. More
by carolann50
January 08, 2019
Trustworthy Brilliance has done routine service on my Forester for a few years; I TRUST and rely on them for quality service. Faced with a costly service repair, Brilliance has done routine service on my Forester for a few years; I TRUST and rely on them for quality service. Faced with a costly service repair, they consulted with me on effort, time and expense. I appreciate the straightforward communication prior to work, status during, and summary at completion. The customer service at Brilliance is exceptional! More
by StanandSam
Employees Worked With
December 28, 2018
Timely, friendly, efficient. You were on time with registration, and completion. I asked about the extended warranty, it was explained, and the necessary paperwork was given to me You were on time with registration, and completion. I asked about the extended warranty, it was explained, and the necessary paperwork was given to me by Jason. More
by Bobo48
October 15, 2018
hour and a half oil change Had an appointment for 10:45 oil change..got there at 10:30 left at 12:00.. just an oil change nothing more. No respect for other peoples time. Had an appointment for 10:45 oil change..got there at 10:30 left at 12:00.. just an oil change nothing more. No respect for other peoples time. More
by kiver1
Employees Worked With
No idea who serviced my car
July 17, 2018
Clean and efficent A through review was done of my car beyond the service I had made my appointment for and was presented to me in a clear and friendly manor. While I di A through review was done of my car beyond the service I had made my appointment for and was presented to me in a clear and friendly manor. While I did not choose to do any of the additional recommended repairs at this time I am glad I learned what else needed to be done and in what priority. More
by Chris K.
Employees Worked With
July 10, 2018
Brilliance Subaru Service dept. and Rich D. answered some questions I had and did a great job. Have visited other Subaru dealers and have decided on Brilliance for m Service dept. and Rich D. answered some questions I had and did a great job. Have visited other Subaru dealers and have decided on Brilliance for my business.Thanks More
by honda06
June 10, 2018
Timely manner Adam helped me. He listened to what I had to say. Got me in a loaner and was out the door within 10 minutes. I was just surprised that they didn’t run Adam helped me. He listened to what I had to say. Got me in a loaner and was out the door within 10 minutes. I was just surprised that they didn’t run my car through the free car wash. More
by Familyof4
Employees Worked With
Adam
April 08, 2018
Great service Once again Brilliance did a wonderful job on my car. Took it in for service and the staff is as friendly as ever. Overall I'm satisfied with the work Once again Brilliance did a wonderful job on my car. Took it in for service and the staff is as friendly as ever. Overall I'm satisfied with the work that they do. Thank you Brilliance! More
by Sandra
Employees Worked With
Derek
