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Brilliance Subaru - Service Center

Elgin, IL

4.9
213 Reviews

213 Reviews of Brilliance Subaru - Service Center

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July 30, 2019

Pleasant visit Staff were all very nice and accommodating; waiting area was large & clean; coffee, free WiFi and plenty of electrical outlets were bonuses:kept me up More

by RNH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier
Aug 19, 2019 -

Brilliance Subaru responded

Thank you very much for the 5 star review and your feedback. I am glad to hear that you are satisfied with our service department. See you next time! Jim DaLuga General Manager Brilliance Subaru

July 24, 2019

Accent Loaner As always it's a pleasure doing business with you. Derek does a really good job taking care of me. He's always pleasant and professional. More

by ggjoen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2019 -

Brilliance Subaru responded

Thank you very much for the 5 star review and feedback. Derek has been doing a great job in our service drive since we opened the dealership in 2014! Jim DaLuga General Manager Brilliance Subaru

May 18, 2019

Was in for a recall notice Always have had friendly and great service from Brilliance Subaru. The service is always timely and they only work on what is required, no up sales. More

by molsonblues
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2019 -

Brilliance Subaru responded

Thank you very much for the 5 star review, I am happy to hear that you are satisfied with our service department. See you next time. Jim DaLuga General Manager

May 16, 2019

May 14, 2019 I brought our car in for front end noise. The issue was diagnosed quickly. The parts were ordered and the repair was done in a timely manner. Service More

by Ms4521
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2019 -

Brilliance Subaru responded

Thank you very much for the 5 star review. I am glad to hear that you are satisfied with our service department. Thank you very much for the business. Jim DaLuga General Manager

May 04, 2019

Pleasant Interlude Strange title? Well, perhaps, but from the time I drove into the service bay till it was time to leave, things just sort of flowed. No hassle, no tens More

by CrossTrek1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2019 -

Brilliance Subaru responded

Thank you very much for the 5 star review. I am happy to hear that you are pleased with Derek's service, he has been a great employee since we opened the dealership. Jim DaLuga General Manager

April 17, 2019

Great Service! Always provide great service and easy to work with. They're very professional with helping you solve any issues you might have and make setting up app More

by Alex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2019 -

Brilliance Subaru responded

Alex, thank you very much for taking time to write a review. I appreciate your business. See you next time! Jim DaLuga General Manager

March 17, 2019

Exceptional Servive Department The Service Department was the best from making the appointment to closing out my service with the cashier. Derek welcomed me with a cheerful “Good Mo More

by gyohnke51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2019 -

Brilliance Subaru responded

Thank you very much for taking the time to share your experience at Brilliance Subaru. I am happy to hear that Derek and our service team met your expectations. See you for your next service appointment! Jim DaLuga General Manager Brilliance Subaru

February 23, 2019

awesome! no appt. made but was admitted for service, requested for a loaner, granted. great people to work with. prior to service, ended up buying the car for More

by kcslegacy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2019 -

Brilliance Subaru responded

KCS, Thank you for taking the time to write a review. I am glad to hear that you had a great experience at Brilliance Subaru. I appreciate the business. Jim DaLuga General Manager Brilliance Subaru

February 03, 2019

Reliable acomidating and helpful After my crosstrek made it through the polar vortex minus 28 degrees below the check engine light was on. I called my dealer they got me in that after More

by Hopsdog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim DaLuga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2019 -

Brilliance Subaru responded

Thanks for braving the incredibly cold weather to visit our service department. I am glad to hear that we met your expectations. Jim DaLuga General Manager Brilliance Subaru

January 29, 2019

Cross trek recall, oil change, tire rotation This is my second purchase from Brilliance. I can’t imagine going anywhere else. Always a great experience. I also like that the dealership is d More

by subaru 2.0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2019 -

Brilliance Subaru responded

Thank you for taking the time to share your experience. I appreciate your business! Jim DaLuga General Manager Brilliance Subaru

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