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Brilliance Subaru - Service Center

Elgin, IL

4.9
213 Reviews

213 Reviews of Brilliance Subaru - Service Center

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January 03, 2020

Tire or wheel noise from rear Dealership diagnosed the problem as uneven wear of a tire. Recommended no action until tires need replacement if we could put up with the noise. No ch More

by phil.dodaro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember the service guys name but he was very good.
Jan 04, 2020 -

Brilliance Subaru responded

Phil, thank you for the 5 star review and your feedback. I am happy to hear that or service department is meeting your expectations. See you for your next service visit. Jim DaLuga General Manager

December 20, 2019

Pleasant, quick, and efficiant The service manager, the workers, and even the porters are pleasant, helpful, and know how to give efficient service. Always a pleasure to come to th More

by birthday boy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
not sure
Dec 31, 2019 -

Brilliance Subaru responded

Birthday Boy, thank you very much for the 5 star review and your comments, I am glad to hear that our service department is exceeding your expectations. Jim DaLuga General Manager

November 27, 2019

Good, caring response during a routine maintenance transacti Kim was on top of the appointment, from arrival to exit. Though this was a routine maintenance appointment, she remembered me from last time, asked p More

by Phil T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimberly Winchell
Dec 07, 2019 -

Brilliance Subaru responded

Phil, thank you very much for the 5 star review and your comments. Kim is a member of our new Express Service team and it's good to hear that we are meeting your expectations. See you for your next service visit. Jim DaLuga General Manager

November 12, 2019

Excellent Service The service department is always phenomenal! They do expert work, are personal and engaging in addition. I have moved away from the area and still go More

by fernie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2019 -

Brilliance Subaru responded

Fernie, thank you very much for the review. I am happy to hear that you trust our Service Department so much that you drive a long way to get here. See you soon. Jim DaLuga General Manager

November 12, 2019

Friendly, Fast, Fantastic People!I love the service Friendly, Fast, Fantastic People! I love the service department! I practically live in my car. I am an outside sales person and my car is an importa More

by Michael.kilanski
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2019 -

Brilliance Subaru responded

Mike, thank you very much for taking the time to write a review. I am happy to hear that our Service team is meeting your expectations, and we will continue to give you great service down the road. Jim DaLuga General Manager

October 19, 2019

Great Service Department. The service department at Brilliance Subaru is better than any I've ever worked with. I won't take our Subarus anywhere else. Truly exceptional! More

by Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2019 -

Brilliance Subaru responded

Kelly, thank you very much for the 5 star review. Our team will work very hard to continue to exceed your expectations. Jim DaLuga General Manager

October 14, 2019

Oil change, air filter change. Prompt, courteous and clean waiting area. Always pleased with service. Always feel that the service associates aren't trying to 'upsell', or push so More

by Chas123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2019 -

Brilliance Subaru responded

Chas123, thank you very much for the 5 star review and comments regarding your service experience. Jim DaLuga General Manager

October 06, 2019

We have had 4 Subarus over 11 years and Brillances’s service department is by far the very best!! Rich Dencs and the entire team bring the ultimate in customer service. If you want honest, caring, knowl More

by Kelly
Recommend Dealer
Yes
Employees Worked With
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2019 -

Brilliance Subaru responded

Kelly, thank you very much for the 5 star review and comments about our service department. Our Service Manager, Rich Dencs has been providing excellent customer service since we opened Brilliance Subaru in October, 2014. Jim DaLuga General Manager

September 11, 2019

Fast, efficient service; friendly and attentive staff It's always a pleasure to visit this dealership. They're thorough in their explanations, friendly, professional and attentive. I will continue to hav More

by riccia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2019 -

Brilliance Subaru responded

Riccia, thank you for the 5 star review. I am happy to hear that you are pleased with our Service Department. Jim DaLuga General Manager

August 21, 2019

Service review Always too notch at Brilliance Would recommend strongly! Employees are knowledgable, helpful, and willing to go the extra mile. Many care dealership More

by Black Bella16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim DaLuga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Burden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Gunther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy cybulski
Sep 06, 2019 -

Brilliance Subaru responded

Thank you very much for the 5 star review. You are absolutely correct, we strive to build long term relationships with our customers. I am happy to hear that you are pleased with our dealership. Jim DaLuga General Manager

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