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Brilliance Subaru - Service Center
Elgin, IL
213 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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213 Reviews of Brilliance Subaru - Service Center
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May 19, 2020
Great Dealership!! Staff is professional, courteous, and always helpful. Thank you service department, Mike B. and Jim D.!! Thanks for always being friendly. Staff ha Staff is professional, courteous, and always helpful. Thank you service department, Mike B. and Jim D.!! Thanks for always being friendly. Staff has great people skills!! More
by wjburden
April 10, 2020
Had my car in to fix some paint chips and found out my car was taken out for lunch and also driven at excessive speed ( 82 mph in a 45) while it was being repaired car was taken out for lunch and also driven at excessive speed ( 82 mph in a 45) while it was being repaired More
by Lanahas
Employees Worked With
April 07, 2020
great place i am so impressed by this dealership and service center...i drive here eventhough there is a closer one to me. thank you for helping me during this t i am so impressed by this dealership and service center...i drive here eventhough there is a closer one to me. thank you for helping me during this time. More
by jcd123
Employees Worked With
wish i could remember it was 4/ 3 at 3ish when i picked up car
March 26, 2020
Better than the rest I've been to other Subaru Dealers, Toyota dealers, and Briliiance is the best I've been to by far. Great customer service, they provided me with a loa I've been to other Subaru Dealers, Toyota dealers, and Briliiance is the best I've been to by far. Great customer service, they provided me with a loaner car because of the amount of work that needed to be done to my car. When I needed items from my car, Adam was pleasant and helpful, and they made me feel like they want my business and cared about my experience. More
by C Bowman
Employees Worked With
March 15, 2020
Great service! Great updates and obtaining estimates for unrelated work. This Impreza is a wonderful econopod; great mileage, room and utility. It’s fun to watch one’s range increase the faster and farther unrelated work. This Impreza is a wonderful econopod; great mileage, room and utility. It’s fun to watch one’s range increase the faster and farther one drives. More
by mkorz326
Employees Worked With
March 08, 2020
Maintenance Scheduling on line was easy Service desk was helpful Waiting area was comfortable Service personnel were helpful Explaination of charges was accu Scheduling on line was easy Service desk was helpful Waiting area was comfortable Service personnel were helpful Explaination of charges was accurate No pressure atmosphere More
by Jwgyoung
Employees Worked With
March 05, 2020
I’m really impressed with the quality of customer service in the service department. In the waiting room I witnessed a high level of attention given to all customers. in the service department. In the waiting room I witnessed a high level of attention given to all customers. More
by Jilllipper
Employees Worked With
February 08, 2020
I brought my Forester to Brilliance for some service work. Everyone in the service drive was courteous and professional. They really go out of their way to make the experience as smooth as possible. The work. Everyone in the service drive was courteous and professional. They really go out of their way to make the experience as smooth as possible. The work was completed promptly and I was back in my car. More
by Dave S
January 17, 2020
Great service - nice, fast, easy It was nice to just put in the information into their website of the work needing to be done so when I get there they know and can get to work. Their It was nice to just put in the information into their website of the work needing to be done so when I get there they know and can get to work. Their waiting are was nice: workstations to do work from, powered counter to sit at, nice large TV and sitting area, guest WIFI (Fast too). I would recommend besides brining my vehicles back. More
by me_topher2
January 07, 2020
Excellent Service, As Always I've never had an issue with your excellent service. Very professional, quick service with strong attention to detail. I appreciate the dealership a I've never had an issue with your excellent service. Very professional, quick service with strong attention to detail. I appreciate the dealership and all it has to offer, and likely will make this the store for my next purchase. Thanks! More
by John
