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Brilliance Subaru - Service Center

Elgin, IL

4.9
236 Reviews

236 Reviews of Brilliance Subaru - Service Center

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May 29, 2021

Routine maintenance visit was very well done as usual. Needed an engine filter replacement. Service rep was professional and explained what was done thoroughly. Lisa was excellent More

by Rad2john
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Brilliance Subaru responded

Rad2john, thank you very much for the 5 star review and your feedback. Lisa has provided amazing customer service since we opened our Express Service department. See you next time. Jim DaLuga General Manager

May 27, 2021

The service was great. This dealership truly exemplifies great customer service. They were friendly and informative. The work on my vehicle was done in a timely manner. This dealership truly puts the cust More

by crpad47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin and Kim in service department
Jun 08, 2021 -

Brilliance Subaru responded

crpad47, Thank you for the amazing review. At Brilliance Subaru, we work very hard to please our customers and I am glad to hear that you had a great experience with our service department. Jim DaLuga General Manager

May 14, 2021

Very professional staff. My car was completed sooner than I was told to expect. Fast, clean and professional. Plenty of private seating and complimentary wifi. More

by gratefulone
Customer Service
Recommend Dealer
Yes
Employees Worked With
Kim
Jun 08, 2021 -

Brilliance Subaru responded

gragefulone, thank you for the 5 star review and your feedback, I am glad that you had a great experience with our service department. See you next time. Jim DaLuga General Manager

March 30, 2021

The service department has been courteous and helpful every time I have been there. This time Kim Winchell went over and above explaining things to me. More

by Ibjeanreid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Winchell
Apr 17, 2021 -

Brilliance Subaru responded

Ibjeanreid, thank you very much for the 5 star review and your feedback. Kim Winchell has been with Brilliance Subaru since we launched our Express Service Department and has created a great customer following. We look forward to seeing you for your next service visit. Jim DaLuga General Manager

March 05, 2021

Very professional support. The service technician went well above the call of duty to contact me and keep me informed. I was very impressed. I will recommend the Subaru dealer dealer anytime More

by Fsalvatini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2021 -

Brilliance Subaru responded

Fsalvatini, thank you very much for the review and your feedback. Both Adam Mennella and Derek Thomas have been providing great customer service since Brilliance Subaru opened in 2014. See you next time. Jim DaLuga General Manager

February 28, 2021

Great service department team! Arrived during a very busy drop-off time, but was waited on and had service completed very quickly. I really appreciated returning to my freshly washed car! More

by Prichardson675
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2021 -

Brilliance Subaru responded

Prichardson, thank you very much for the 5 star review and your feedback. We appreciate your service business and look forward to seeing you next time. Jim DaLuga General Manager

February 18, 2021

Have never had anything but a good experience at Brilliance Subaru. Top notch service and staff. Always pleasant, professional and very helpful. I would recommend this dealership to anyone lookin More

by Laurie847
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Ring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2021 -

Brilliance Subaru responded

Laurie, thank you very much for the 5 star review and your feedback. I am happy to hear that you have confidence in our Sales, Finance and Service departments. We really appreciate the business. Jim DaLuga General Manger Brilliance Subaru

February 10, 2021

All of my questions were answered to my satisfaction. All of the staff were courteous and extremely helpful. All little annoyances were fixed like setting the correct time. More

by steinhaus457
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Piklor
Feb 13, 2021 -

Brilliance Subaru responded

steinhaus457, thank you very much for the 5 star review and your feedback. I am glad to hear that you had a pleasant experience at our dealership. Thank you for the business. Jim DaLuga General Manager

February 04, 2021

Always answer my questions and concerns. Very polite staff. We have purchased 3 Subaru’s with the Brilliance family. Hope to get a fabulous deal on our 4th one soon. More

by knarf48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim DaLuga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Szostek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim. Service department 5 stars
Feb 13, 2021 -

Brilliance Subaru responded

Knarf48, thank you very much for the 5 star review and your multiple purchases from Brilliance Subaru. Of course, we will provide you with a fabulous deal for car #4, please let us know when you are ready. Jim DaLuga General Manager

December 30, 2020

I appreciate the friendly professionalism of the entire staff. The service department staff has always given me time to explain my concern about my car before explaining what it might be and how they'll ta More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin in service department
Feb 13, 2021 -

Brilliance Subaru responded

Mike, thank you for the 5 star review and your feedback. I am glad that you have confidence in our Service Department and we certainly appreciate the business. Jim DaLuga General Manager

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