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Brilliance Subaru - Service Center

Elgin, IL

4.9
213 Reviews

213 Reviews of Brilliance Subaru - Service Center

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August 24, 2020

The service and sales team are always very professional and helpful. The service is fast and top notch. This is one of the best dealerships!! More

by Khuth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2020

Adam in the Service Department explained everything that was to be done under the 60,000 mile maintenance and clearly answered all my questions. Very helpful. More

by prferguson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2020 -

Brilliance Subaru responded

prferguson, thank you very much for the 5 star review and your feedback. Adam has been taking great care of our service customers since we opened Brilliance Subaru in November, 2014. Jim DaLuga General Manager

August 22, 2020

There was an airbag recall on my Baja for replacement. I was going to wait for the repair and was told that it would take several hours to do. I was given a loaner so that I could go home while my vehicle w More

by mutt5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2020 -

Brilliance Subaru responded

mutt5, thank you for the 5 star review and your feedback. I am glad to hear that you had a pleasant experience with our service department. I think that 99% of our staff, including myself, took the time to check out your Baja while it was here! Jim DaLuga General Manager

August 09, 2020

I am always pleased with the Brilliance Service Dept. This last trip to Brillance was (without an appointment) for a burned out headlight. There was no excuse about not being able to help me without an More

by Ron
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2020 -

Brilliance Subaru responded

Ron, thank you very much for the 5 star review and your feedback. I am glad that our service department consistently meets your expectations and appreciate the business. Jim DaLuga General Manager

August 06, 2020

There was a recall on my outback and they called me to There was a recall on my outback and they called me to remind me and to set up an appointment, I was able to get in the next day!! They are friendly More

by Khuth
Recommend Dealer
Yes
Employees Worked With
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2020 -

Brilliance Subaru responded

Khuth, thank you very much for the 5 star review and your feedback. I am happy to hear that our Service Department met your expectations. See you next time. Jim DaLuga General Manager

August 01, 2020

Great Service Department Brilliance Subaru is outstanding in communication. Service department was efficient and communicated well on the status of my vehicle. They took my ve More

by Arnie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Winchell
Aug 22, 2020 -

Brilliance Subaru responded

Arnie, thank you very much for the 5 star review and your feedback. I am happy to hear that you enjoyed your recent experience with our service team. Jim DaLuga General Manager

July 31, 2020

1st 6 month service This was our very first 6 month check up for our Forester. This was our 2nd visit to the service department. My wife made the appointment and she said More

by Mrs KW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2020 -

Brilliance Subaru responded

Mrs KW, thank you very much for the review and your feedback. I am glad to hear that everything went smoothly and look forward to seeing you for your next visit. Jim DaLuga General Manager

June 27, 2020

Got the job done on time. My visit was for a recall and when I received the recall letter and called the dealership, they hadn't received the part. However they did call me wh More

by sjlynch1952
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2020 -

Brilliance Subaru responded

Thank you very much for the 5 star review. I am glad to hear that our service staff got your recall handled in a timely manner. Jim DaLuga General Manager

June 18, 2020

Great service it was quick and efficient. I am glad I had purchased the warranty because I paid nothing and got my part for free. More

by mailtimeabby
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2020

Quick service I had a problem, Brilliance Subaru in Elgin took me in right away. Problem was fixed in less time than quoted. I couldn't ask for better service More

by portlandhead5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
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