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Brilliance Subaru - Service Center

Elgin, IL

4.9
224 Reviews

224 Reviews of Brilliance Subaru - Service Center

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July 22, 2021

I've always had good service from Brilliance. Your service dept. people are very courteous and helpful. They have been patient working with me and my after-market warranty. More

by cwladee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Brilliance Subaru responded

cwladee, thank you very much for the review and your feedback. I am glad that our Service Department was helpful in getting your warranty work covered under your policy. See you next time. Jim DaLuga General Manager

July 22, 2021

Checked out my ignition switch throughly. No problem found, but explained what they did to my satisfaction. Very happy with my service on my Impreza More

by marze25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Brilliance Subaru responded

marze25, thank you very much for the 5 star review and your feedback. I am glad that you are happy with our Service Department and we really appreciate the business. Jim DaLuga General Manager

July 09, 2021

Great place, close to home, always got what I requested for: loaner or a ride to work. Nice waiting room. Can do some work while waiting. More

by Khouane_stgermain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Brilliance Subaru responded

Khouane, thank you for the review and your feedback, I am glad that our Service Department is meeting your expectations. Jim DaLuga General Manager

July 08, 2021

Convenient location, quality work, friendly professional Convenient location, quality work, friendly professional staff. We've been help by Kevin a few times in the past. As usual. he's friendly, polite More

by sheepdog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
Aug 11, 2021 -

Brilliance Subaru responded

sheepdog, thank you very much for the review. It's great to hear that Kevin is meeting your expectations, see you for your next service visit. Jim DaLuga General Manager

June 29, 2021

This dealership service department is always professional and courteous. I appreciate the information about what needs to be fixed now and what may need attention in the future. More

by monidan5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Brilliance Subaru responded

monidan, thank you very much for the 5 star review and your feedback. I am very happy that you have such trust in our Service department. See you next time. Jim DaLuga General Manager

June 18, 2021

We bought our car from this dealership. We moved since then but we drive from Oak Park because the sales and service is outstanding! They’re pet friendly, too! More

by fly0929
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Brilliance Subaru responded

fly0929, thank you very much for the review and feedback. I wish you never left the area but really appreciate you making the trip from Oak Park. See you soon. Jim DaLuga General Manager

June 05, 2021

Time to change my cars oil and filter. Also needed to get StarLink System software updated. Fast service and professional. Waiting areal clean and quite. More

by datanut
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Brilliance Subaru responded

datanut, thank you very much for the 5 star review and your feedback. I am glad to hear that you have confidence in our service department. Jim DaLuga General Manager

June 02, 2021

Very professional, Quoted time for service accurate, staff answers questions posed, waiting area clean and comfy, service personnel quite knowledgeable, sales staff willing to help if they are not busy. More

by thojnei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Dencs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Brilliance Subaru responded

thojnei, thank you very much for the review and your feedback. We look forward to seeing you for your next service visit. Jim DaLuga General Manager

May 29, 2021

Routine maintenance visit was very well done as usual. Needed an engine filter replacement. Service rep was professional and explained what was done thoroughly. Lisa was excellent More

by Rad2john
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Brilliance Subaru responded

Rad2john, thank you very much for the 5 star review and your feedback. Lisa has provided amazing customer service since we opened our Express Service department. See you next time. Jim DaLuga General Manager

May 27, 2021

The service was great. This dealership truly exemplifies great customer service. They were friendly and informative. The work on my vehicle was done in a timely manner. This dealership truly puts the cust More

by crpad47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin and Kim in service department
Jun 08, 2021 -

Brilliance Subaru responded

crpad47, Thank you for the amazing review. At Brilliance Subaru, we work very hard to please our customers and I am glad to hear that you had a great experience with our service department. Jim DaLuga General Manager

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