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Brilliance Subaru - Service Center

Elgin, IL

4.9
238 Reviews

238 Reviews of Brilliance Subaru - Service Center

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December 09, 2021

great service & very helpful service manager- Derek. He provided great service and very knowledgeable service manager. I think he is great person overall. More

by mygam1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Brilliance Subaru responded

Mygam1, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We're looking forward to your next visit with us! -Brilliance Subaru of Elgin

Dec 27, 2021 -

mygam1 responded

Great job from Derek.

December 08, 2021

Ease of scheduling to fit my needs and prompt serving of my car was the best. I have been going to this service department since the purchase of my Outback and have never been disappointed. More

by ttzappia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

ttzappia responded

Your service department never disappoints.

Dec 22, 2021 -

Brilliance Subaru responded

Ttzappia, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thank you so much for choosing Brilliance Subaru as your first choice for service! We hope you have a great day! -Brilliance Subaru of Elgin

December 04, 2021

The service is excellent in every respect. They're both expedient AND thorough. My inspection results were explained in detail. My car was washed, as a courtesy. I couldn't be more satisfied. More

by Gossderminer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Brilliance Subaru responded

Gossderminer, we really appreciate your great feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! -Brilliance Subaru of Elgin

November 24, 2021

I had trouble with my left front tire. For convenience I took it to a local tire shop. After three tries to fix the tire they said I need all new tires. I had them put on the spare and came to Brilliance. P More

by Dennis Haney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2022 -

Brilliance Subaru responded

Dennis, thank you very much for the 5 star review and your feedback. I am glad to hear that our Service Department was able to take care of you quickly. Jim DaLuga General Manager

November 21, 2021

We are happy with the service that they provided. We got two Subaru cars purchased from them and we are looking forward for the third one. More

by deletejunkemail2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2021 -

Brilliance Subaru responded

Thank you very much for the 5 star review and purchase #2! Enjoy the new car and we will see you soon. Jim DaLuga General Manager

November 08, 2021

I was greeted with a happy smile from Lisa in service. She is great with customers More

by rich.seamann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2021 -

Brilliance Subaru responded

Rich, thank you very much for the 5 star review and your feedback. I am glad that Lisa took great care of you during your visit. Jim DaLuga General Manager

Nov 11, 2021 -

rich.seamann responded

This was the first time in your dealership for service . It’s always the very first person ( Lisa ) you meet represents your dealer on how the dealer will treat the customers. It would be nice to have a sign in the service drive where the waiting room is . Glad I came in I will always bring my vehicle in for service.

October 29, 2021

Service was performed and car returned in a timely manner. Work performed was explained in detail. More

by Forester_driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim in Service
Nov 11, 2021 -

Brilliance Subaru responded

Thank you for the 5 star review.

October 21, 2021

They got me in and out within an hour. Very helpful staff and Kevin is very knowledgeable. More

by Jmedina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin, service
Oct 25, 2021 -

Brilliance Subaru responded

Jmedina, thank you for the 5 star review, thank you for the confidence in our service team. Jim DaLuga General Manager

October 20, 2021

Love the employees .. My tires were low on nitrogen. they do not have it. Had to leave after getting my car serviced for one hour and go somewhere to get nitrogen in my tires. I purchased the car from them. More

by buysall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Brilliance Subaru responded

buysall, thank you very much for the review and service business. Jim DaLuga General Manager

October 08, 2021

First time at this service dept, excellent employees. I will continue to use this dealership. More

by exflyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim
Oct 25, 2021 -

Brilliance Subaru responded

exflyer, I am glad that you had a great first service visit at our dealership and we will work extremely hard to ensure that all future visits exceed your expectations. Jim DaLuga General Manager

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