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Brilliance Subaru - Service Center

Elgin, IL

4.9
210 Reviews

210 Reviews of Brilliance Subaru - Service Center

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June 29, 2021

This dealership service department is always professional and courteous. I appreciate the information about what needs to be fixed now and what may need attention in the future. More

by monidan5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Brilliance Subaru responded

monidan, thank you very much for the 5 star review and your feedback. I am very happy that you have such trust in our Service department. See you next time. Jim DaLuga General Manager

June 18, 2021

We bought our car from this dealership. We moved since then but we drive from Oak Park because the sales and service is outstanding! They’re pet friendly, too! More

by fly0929
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Brilliance Subaru responded

fly0929, thank you very much for the review and feedback. I wish you never left the area but really appreciate you making the trip from Oak Park. See you soon. Jim DaLuga General Manager

June 05, 2021

Time to change my cars oil and filter. Also needed to get StarLink System software updated. Fast service and professional. Waiting areal clean and quite. More

by datanut
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Brilliance Subaru responded

datanut, thank you very much for the 5 star review and your feedback. I am glad to hear that you have confidence in our service department. Jim DaLuga General Manager

June 02, 2021

Very professional, Quoted time for service accurate, staff answers questions posed, waiting area clean and comfy, service personnel quite knowledgeable, sales staff willing to help if they are not busy. More

by thojnei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Dencs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Brilliance Subaru responded

thojnei, thank you very much for the review and your feedback. We look forward to seeing you for your next service visit. Jim DaLuga General Manager

May 29, 2021

Routine maintenance visit was very well done as usual. Needed an engine filter replacement. Service rep was professional and explained what was done thoroughly. Lisa was excellent More

by Rad2john
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Brilliance Subaru responded

Rad2john, thank you very much for the 5 star review and your feedback. Lisa has provided amazing customer service since we opened our Express Service department. See you next time. Jim DaLuga General Manager

May 27, 2021

The service was great. This dealership truly exemplifies great customer service. They were friendly and informative. The work on my vehicle was done in a timely manner. This dealership truly puts the cust More

by crpad47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin and Kim in service department
Jun 08, 2021 -

Brilliance Subaru responded

crpad47, Thank you for the amazing review. At Brilliance Subaru, we work very hard to please our customers and I am glad to hear that you had a great experience with our service department. Jim DaLuga General Manager

May 14, 2021

Very professional staff. My car was completed sooner than I was told to expect. Fast, clean and professional. Plenty of private seating and complimentary wifi. More

by gratefulone
Customer Service
Recommend Dealer
Yes
Employees Worked With
Kim
Jun 08, 2021 -

Brilliance Subaru responded

gragefulone, thank you for the 5 star review and your feedback, I am glad that you had a great experience with our service department. See you next time. Jim DaLuga General Manager

March 30, 2021

The service department has been courteous and helpful every time I have been there. This time Kim Winchell went over and above explaining things to me. More

by Ibjeanreid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Winchell
Apr 17, 2021 -

Brilliance Subaru responded

Ibjeanreid, thank you very much for the 5 star review and your feedback. Kim Winchell has been with Brilliance Subaru since we launched our Express Service Department and has created a great customer following. We look forward to seeing you for your next service visit. Jim DaLuga General Manager

March 05, 2021

Very professional support. The service technician went well above the call of duty to contact me and keep me informed. I was very impressed. I will recommend the Subaru dealer dealer anytime More

by Fsalvatini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2021 -

Brilliance Subaru responded

Fsalvatini, thank you very much for the review and your feedback. Both Adam Mennella and Derek Thomas have been providing great customer service since Brilliance Subaru opened in 2014. See you next time. Jim DaLuga General Manager

February 28, 2021

Great service department team! Arrived during a very busy drop-off time, but was waited on and had service completed very quickly. I really appreciated returning to my freshly washed car! More

by Prichardson675
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2021 -

Brilliance Subaru responded

Prichardson, thank you very much for the 5 star review and your feedback. We appreciate your service business and look forward to seeing you next time. Jim DaLuga General Manager

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