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Brilliance Subaru - Service Center

Elgin, IL

4.9
224 Reviews

224 Reviews of Brilliance Subaru - Service Center

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November 21, 2021

We are happy with the service that they provided. We got two Subaru cars purchased from them and we are looking forward for the third one. More

by deletejunkemail2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2021 -

Brilliance Subaru responded

Thank you very much for the 5 star review and purchase #2! Enjoy the new car and we will see you soon. Jim DaLuga General Manager

November 08, 2021

I was greeted with a happy smile from Lisa in service. She is great with customers More

by rich.seamann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2021 -

Brilliance Subaru responded

Rich, thank you very much for the 5 star review and your feedback. I am glad that Lisa took great care of you during your visit. Jim DaLuga General Manager

Nov 11, 2021 -

rich.seamann responded

This was the first time in your dealership for service . It’s always the very first person ( Lisa ) you meet represents your dealer on how the dealer will treat the customers. It would be nice to have a sign in the service drive where the waiting room is . Glad I came in I will always bring my vehicle in for service.

October 29, 2021

Service was performed and car returned in a timely manner. Work performed was explained in detail. More

by Forester_driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim in Service
Nov 11, 2021 -

Brilliance Subaru responded

Thank you for the 5 star review.

October 21, 2021

They got me in and out within an hour. Very helpful staff and Kevin is very knowledgeable. More

by Jmedina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin, service
Oct 25, 2021 -

Brilliance Subaru responded

Jmedina, thank you for the 5 star review, thank you for the confidence in our service team. Jim DaLuga General Manager

October 20, 2021

Love the employees .. My tires were low on nitrogen. they do not have it. Had to leave after getting my car serviced for one hour and go somewhere to get nitrogen in my tires. I purchased the car from them. More

by buysall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Brilliance Subaru responded

buysall, thank you very much for the review and service business. Jim DaLuga General Manager

October 08, 2021

First time at this service dept, excellent employees. I will continue to use this dealership. More

by exflyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim
Oct 25, 2021 -

Brilliance Subaru responded

exflyer, I am glad that you had a great first service visit at our dealership and we will work extremely hard to ensure that all future visits exceed your expectations. Jim DaLuga General Manager

October 03, 2021

The woman that checked me in for service was extremely kind and knowledgeable. I work for Northwestern Medicine & she is the very employee they look for. Welcome the client, engage in conversation, make t More

by CRHS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t remember the service woman’s name. Could be Lisa don’t remember
Oct 25, 2021 -

Brilliance Subaru responded

CRHS, thank yo very much for the 5 star review and your feedback. You worked with Lisa, on of our Express Service Advisors. Lisa has been and Express Advisor since we opened the department and does and absolutely fantastic job taking care of our customers. See you next time. Jim DaLuga General Manager

August 20, 2021

Got new tires at a good price. Glad to find out I didn't need new brakes. Staff very friendly and accommodating. Seems to be an honest place. More

by Doug
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Brilliance Subaru responded

Doug, thank you very much for review and your feedback, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

August 15, 2021

I stopped in for a check engine light. I didn’t have an appointment but service department got me in and took care of the problem while I waited. Great customer service More

by Outback
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Brilliance Subaru responded

Thank you very much for the 5 star review and your feedback. I am glad that you had a great experience with our Service Department. We appreciate the business and will see you next time. Jim DaLuga General Manager

August 10, 2021

Derek is great, he's professional and personable. He explained everything in detail, and set realistic expectations. Clone that guy, he's on top of his game! :-) Thanks Derek! More

by lefty2ndbaseman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Brilliance Subaru responded

Thank you very much for the 5 star review and your feedback. Derek Thomas has been a Service Advisor with Brilliance Subaru since we opened the dealership and has done a great job serving our customers. See you for your next service visit. Jim DaLuga General Manager

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