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Brilliance Subaru - Service Center

Elgin, IL

4.9
238 Reviews

238 Reviews of Brilliance Subaru - Service Center

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March 19, 2022

Good communication through warranty repair process. Timely work and explained various repair options not covered by warranty More

by Rkrupp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Brilliance Subaru responded

Rkrupp, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! -Brilliance Subaru of Elgin

January 28, 2022

My service advisor was Kim and, as always, she was very friendly and professional. She even had a loaner for me at the last minute. The work was performed up to spec and I am very happy. More

by Chris B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim
Feb 05, 2022 -

Brilliance Subaru responded

Chris, thank you for your kind words! We're happy we could help. We hope to be of service to you again! Take care! -Brilliance Subaru of Elgin

January 28, 2022

Car price and trade value sent me away. Becomes unaffordable unless there is a real change thru negotiation that doesn't all work against the customer getting an exceptional offet. More

by rojacoco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
offer. Kim In service, Ed Troike in sales. Never met the finance person.
Feb 21, 2022 -

Brilliance Subaru responded

rojacoco, thank you for the review and feedback. It looks like you came in for service and we might have worked a deal on a new our used car. Please reach out to me if I can be of assistance. Jim DaLuga General Manager

January 26, 2022

Lisa was terrific! Very personable, we discussed the reason for the visit , getting car ready for a long drive shortly and an oil change. She made sure that the proper information was given to the mecha More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2022 -

Brilliance Subaru responded

Bob, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing Brilliance Subaru as your first choice for service! If you have any additional needs or questions, we will be more than happy to assist you. Safe travels! -Brilliance Subaru of Elgin

January 18, 2022

No pressure was nice. I needed new tires but wasn’t pressured ito buying them. More

by jddrummer1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Brilliance Subaru responded

jddrummer1, thank you very much for the 5 star review and your comments regarding your service visit. We do a complete vehicle inspection with each service visit, and if we can help you with tires, please let us know. Jim DaLuga General Manager

January 18, 2022

Excellent and prompt service. Very friendly, courteous and professional. Always good experience with Service Dept. More

by Jimbo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Piklor in service Dept
Jan 24, 2022 -

Brilliance Subaru responded

Jimbo, thank you very much for the 5 star review, I am glad that our Service Department is meeting your expectations. See you next time. Jim DaLuga General Manager

December 27, 2021

I have gotten excellent service from the beginning🤗they r always very helpful and accommodating More

by Pretzel63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Brilliance Subaru responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help! Safe travels! -Brilliance Subaru of Elgin

December 25, 2021

Lisa and Rich (I think) were great. Lisa helped me by explaining why the tailgate was not opening completely. I felt a little stupid, but Lisa assured me that it is common mistake. If Lisa was not availa More

by c_lou_santiago
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2021 -

Brilliance Subaru responded

C_lou_santiago, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care! -Brilliance Subaru of Elgin

December 20, 2021

Good job. Friendly. Informative. Always have had good experiences with this service department. Thank You. More

by pswhalen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Brilliance Subaru responded

We appreciate your positive review about your recent experience with us! Thank you so much for choosing Brilliance Subaru as your first choice for service! Please let us know if there is anything else we can do for you; we are more than happy to help! -Brilliance Subaru of Elgin

December 13, 2021

Thanks for the professional service.Very nice and Thanks for the professional service. Very nice and friendly environment with friendly and knowledgeable staff. More

by DP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2021 -

Brilliance Subaru responded

Dp, we are so happy to read such a great review about Brilliance Subaru! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! -Brilliance Subaru of Elgin

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