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Brilliance Subaru - Service Center

Elgin, IL

4.9
210 Reviews

210 Reviews of Brilliance Subaru - Service Center

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October 20, 2021

Love the employees .. My tires were low on nitrogen. they do not have it. Had to leave after getting my car serviced for one hour and go somewhere to get nitrogen in my tires. I purchased the car from them. More

by buysall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Brilliance Subaru responded

buysall, thank you very much for the review and service business. Jim DaLuga General Manager

October 08, 2021

First time at this service dept, excellent employees. I will continue to use this dealership. More

by exflyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim
Oct 25, 2021 -

Brilliance Subaru responded

exflyer, I am glad that you had a great first service visit at our dealership and we will work extremely hard to ensure that all future visits exceed your expectations. Jim DaLuga General Manager

October 03, 2021

The woman that checked me in for service was extremely kind and knowledgeable. I work for Northwestern Medicine & she is the very employee they look for. Welcome the client, engage in conversation, make t More

by CRHS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I donā€™t remember the service womanā€™s name. Could be Lisa donā€™t remember
Oct 25, 2021 -

Brilliance Subaru responded

CRHS, thank yo very much for the 5 star review and your feedback. You worked with Lisa, on of our Express Service Advisors. Lisa has been and Express Advisor since we opened the department and does and absolutely fantastic job taking care of our customers. See you next time. Jim DaLuga General Manager

August 20, 2021

Got new tires at a good price. Glad to find out I didn't need new brakes. Staff very friendly and accommodating. Seems to be an honest place. More

by Doug
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Brilliance Subaru responded

Doug, thank you very much for review and your feedback, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

August 15, 2021

I stopped in for a check engine light. I didnā€™t have an appointment but service department got me in and took care of the problem while I waited. Great customer service More

by Outback
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Brilliance Subaru responded

Thank you very much for the 5 star review and your feedback. I am glad that you had a great experience with our Service Department. We appreciate the business and will see you next time. Jim DaLuga General Manager

August 10, 2021

Derek is great, he's professional and personable. He explained everything in detail, and set realistic expectations. Clone that guy, he's on top of his game! :-) Thanks Derek! More

by lefty2ndbaseman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Brilliance Subaru responded

Thank you very much for the 5 star review and your feedback. Derek Thomas has been a Service Advisor with Brilliance Subaru since we opened the dealership and has done a great job serving our customers. See you for your next service visit. Jim DaLuga General Manager

July 22, 2021

Checked out my ignition switch throughly. No problem found, but explained what they did to my satisfaction. Very happy with my service on my Impreza More

by marze25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Brilliance Subaru responded

marze25, thank you very much for the 5 star review and your feedback. I am glad that you are happy with our Service Department and we really appreciate the business. Jim DaLuga General Manager

July 22, 2021

I've always had good service from Brilliance. Your service dept. people are very courteous and helpful. They have been patient working with me and my after-market warranty. More

by cwladee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Brilliance Subaru responded

cwladee, thank you very much for the review and your feedback. I am glad that our Service Department was helpful in getting your warranty work covered under your policy. See you next time. Jim DaLuga General Manager

July 09, 2021

Great place, close to home, always got what I requested for: loaner or a ride to work. Nice waiting room. Can do some work while waiting. More

by Khouane_stgermain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Brilliance Subaru responded

Khouane, thank you for the review and your feedback, I am glad that our Service Department is meeting your expectations. Jim DaLuga General Manager

July 08, 2021

Convenient location, quality work, friendly professional Convenient location, quality work, friendly professional staff. We've been help by Kevin a few times in the past. As usual. he's friendly, polite More

by sheepdog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
Aug 11, 2021 -

Brilliance Subaru responded

sheepdog, thank you very much for the review. It's great to hear that Kevin is meeting your expectations, see you for your next service visit. Jim DaLuga General Manager

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