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Brilliance Subaru - Service Center

Elgin, IL

4.9
224 Reviews

224 Reviews of Brilliance Subaru - Service Center

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January 18, 2022

No pressure was nice. I needed new tires but wasn’t pressured ito buying them. More

by jddrummer1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Brilliance Subaru responded

jddrummer1, thank you very much for the 5 star review and your comments regarding your service visit. We do a complete vehicle inspection with each service visit, and if we can help you with tires, please let us know. Jim DaLuga General Manager

January 18, 2022

Excellent and prompt service. Very friendly, courteous and professional. Always good experience with Service Dept. More

by Jimbo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Piklor in service Dept
Jan 24, 2022 -

Brilliance Subaru responded

Jimbo, thank you very much for the 5 star review, I am glad that our Service Department is meeting your expectations. See you next time. Jim DaLuga General Manager

December 27, 2021

I have gotten excellent service from the beginning🤗they r always very helpful and accommodating More

by Pretzel63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Brilliance Subaru responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help! Safe travels! -Brilliance Subaru of Elgin

December 25, 2021

Lisa and Rich (I think) were great. Lisa helped me by explaining why the tailgate was not opening completely. I felt a little stupid, but Lisa assured me that it is common mistake. If Lisa was not availa More

by c_lou_santiago
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2021 -

Brilliance Subaru responded

C_lou_santiago, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care! -Brilliance Subaru of Elgin

December 20, 2021

Good job. Friendly. Informative. Always have had good experiences with this service department. Thank You. More

by pswhalen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Brilliance Subaru responded

We appreciate your positive review about your recent experience with us! Thank you so much for choosing Brilliance Subaru as your first choice for service! Please let us know if there is anything else we can do for you; we are more than happy to help! -Brilliance Subaru of Elgin

December 13, 2021

Thanks for the professional service.Very nice and Thanks for the professional service. Very nice and friendly environment with friendly and knowledgeable staff. More

by DP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2021 -

Brilliance Subaru responded

Dp, we are so happy to read such a great review about Brilliance Subaru! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! -Brilliance Subaru of Elgin

December 09, 2021

great service & very helpful service manager- Derek. He provided great service and very knowledgeable service manager. I think he is great person overall. More

by mygam1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Brilliance Subaru responded

Mygam1, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We're looking forward to your next visit with us! -Brilliance Subaru of Elgin

Dec 27, 2021 -

mygam1 responded

Great job from Derek.

December 08, 2021

Ease of scheduling to fit my needs and prompt serving of my car was the best. I have been going to this service department since the purchase of my Outback and have never been disappointed. More

by ttzappia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

ttzappia responded

Your service department never disappoints.

Dec 22, 2021 -

Brilliance Subaru responded

Ttzappia, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thank you so much for choosing Brilliance Subaru as your first choice for service! We hope you have a great day! -Brilliance Subaru of Elgin

December 04, 2021

The service is excellent in every respect. They're both expedient AND thorough. My inspection results were explained in detail. My car was washed, as a courtesy. I couldn't be more satisfied. More

by Gossderminer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Brilliance Subaru responded

Gossderminer, we really appreciate your great feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! -Brilliance Subaru of Elgin

November 24, 2021

I had trouble with my left front tire. For convenience I took it to a local tire shop. After three tries to fix the tire they said I need all new tires. I had them put on the spare and came to Brilliance. P More

by Dennis Haney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2022 -

Brilliance Subaru responded

Dennis, thank you very much for the 5 star review and your feedback. I am glad to hear that our Service Department was able to take care of you quickly. Jim DaLuga General Manager

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